Ratings based on 901 Verified Reviews

4.2 out of 5
87% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Insensitive

Posted Nov 18, 2017
This hotel refuses to refund although we never showed up for our room because of a security closure from our airport. Horrible customer service. Sometimes understanding is more important than money and policy. There are exceptions to some rules.
Comment from Hotel Management
Nov 20, 2017 by Connie, Hotel Management
Dear Sami, Thank you for your second review about your reservation placed on 11/10 through Expedia.com for arrival 11/10. Due to this reservation being a same day reservation, there are "No Cancellations or Refunds". The (2) separate notes on the reservation say a late arrival after midnight. We apologize that you did not make your reservation, and a No Show charge has been submitted. Best regards, Connie Saber General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento, CA

Posted Nov 14, 2017
Pros: The breakfast In the morning was great. Not just your typical continental breakfast. Very good.
Location: Shopping malls, eateries within a mile of the hotel. Casino within just a few miles. Nice if you win, too close if you lose.
Flew in for the NASCAR race. About 35 minute drive to the track, very easy straight out I10. Hotel lobby very nice and clean. Room was good, not what I expected based on the expedia website but was nice. Would definitely stay again.
Comment from Hotel Management
Nov 18, 2017 by Michelle Front Desk, Hotel Management
Dear Robbie, Thank you for staying with us at the Comfort Inn Chandler Phoenix South. So glad to hear that you enjoyed your stay with us. We are looking forward to your next stay with us. Best Regards, Comfort Inn Chandler Phoenix South
3 out of 5
by A verified traveler from California

Posted Nov 13, 2017
Over all it was ok.. Just an older hot so in need of a renovation.
Comment from Hotel Management
Nov 13, 2017 by Connie, Hotel Management
Dear Bryn, We appreciate your comments and apologize for your dissatisfaction about your recent stay. Best regards, Connie Saber General Manager
3 out of 5
by A verified traveler from Arizona

Posted Nov 13, 2017
Problems with room Paint flakes in bathtub electrical outlets did not work not enough check in help.
Comment from Hotel Management
Nov 15, 2017 by Connie, Hotel Management
Mr. Kempka, Thank you for your review and comments. I have brought your concern to the attention of our Maintenance department. We appreciate your business and hope that you will consider staying with us in the future. Best regards, Connie Saber General Manaer
3 out of 5
by A verified traveler

Posted Nov 7, 2017
The breakfast was bad . A cold rubber looking egg. The banana was way past pull time. The printer to use to get your boarding pass didn't work. Ask the night clerk to help use check in he said nope. Go use the computer and send me a e-mail then he would print it. He was busy playing on he phone.
Comment from Hotel Management
Nov 9, 2017 by Connie, Hotel Management
Dear Guest, Thank you for your review and comments regarding your stay with us at the Comfort Inn Chandler. We apologize for your dissatisfaction and will use your feedback to address these concerns. Best regards, Connie Saber General Manager
3 out of 5
by A verified traveler

hidden fees

Posted Nov 7, 2017
was impressed by ad campaign "Baba book, bada boom, so I decided to book at comfort inn this trip. never again. was told at checkout that I would be charged an extra $3 per night over and above charges billed by Expedia. it's not the $3. its that it was hidden until checkout
Comment from Hotel Management
Nov 9, 2017 by Connie, Hotel Management
Dear Guest, Thank you for your review and comments about your recent stay with us at the Comfort Inn Chandler. All on line reservation sites provide declarations of the cost breakdowns, including the cost due at time of booking (rate varies), and the DUE at hotel, Hotel Surcharge Fee $3.00. We apologize for your dissatisfaction with the verbiage offered on the 3rd Party Booking Sites. Best regards, Connie Saber General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Milwaukee, WI

Nice hotel

Posted Oct 31, 2017
Very clean room, nice free breakfast. Just wish it had a restaurant and bar. But stay was very pleasant.
Comment from Hotel Management
Oct 31, 2017 by Connie, Hotel Management
Dear Theresa, Thank you for your review and positive comments about your recent stay with us at the Comfort Inn Chandler Phoenix South. We are glad you enjoyed your clean and pleasant guestroom. We hope to see you again during your next visit to Arizona. Best regards, Connie Saber General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from SoCal

Good value and location

Posted Oct 29, 2017
Nice breakfast, comfortable room with large refrigerator, quiet location. Yummy cookies too!
Comment from Hotel Management
Oct 31, 2017 by Connie, Hotel Management
Dear Babs, Thank you for your review and positive comments about your recent stay with us at the Comfort Inn Chandler Phoenix South. We are glad you enjoyed your comfy guestroom and our Yummy Cookies! We hope to see you again during your next visit to Arizona. Best regards, Connie Saber General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from sat

challenging to find!

Posted Sep 19, 2017
Pros: I liked the beautiful decor of this hotel. Even though I didn't eat breakfast there the waffle batter smelled inviting!
Cons: The condition of the bathtub could be improved.
Location: The location is off the beaten path but near enough to shopping centers and restaurants.
Without GPS this hotel is difficult to locate. Once there, I was glad I found it. I had a wonderfully quiet stay. The room was clean, cool and comfortable. My only concern was the peeling paint of the bathtub. I highly recommend this hotel-just be sure to get directions if you don't have a GPS. The roads on maps are a little confusing:)
Comment from Hotel Management
Sep 19, 2017 by Connie, Hotel Management
Ms. Angie, We are so glad you made it to our hotel Comfort Inn Chandler. We apologize for the phone issue. Thank you for the nice comments about our hotel and amenities. I will bring the tub concern to the attention of maintenance. We hope to see you again. Best regards, Connie Saber General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel

Posted Aug 28, 2017
Pros: Clean and friendly staff.
Cons: Better housekeeping
Location: Kinda hard to see location.
Everything was great. Except we didn't have towels in our room.
Comment from Hotel Management
Aug 28, 2017 by Connie, Hotel Management
Dear Guest, Thank your for your review and comments about your recent stay with us at the Comfort Inn Chandler Phoenix South. We are glad you enjoyed our staff and amenities. We hope to see you again soon. Best regards, Connie Saber General Manager