Ratings based on 301 Verified Reviews

3.5 out of 5
60% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 15, 2018
Staff at the front desk were extremely helpful. We had a large moving trailer that they helped us find a spot to park.
Comment from Hotel Management
Feb 15, 2018 by Hotel Management , Hotel Management
Thank you for sharing your experience at Extended Stay America. Our staff strives to provide our guests outstanding service, and your compliments serve as an encouragement to all of us. We hope to have the pleasure of hosting you again soon. Sincerely, Hotel Management
3 out of 5
by A verified traveler from TORONTO

Posted Feb 12, 2018
Cons: HOTEL SIGNAGE..VERY DIFFICULT TO SEE
WAITED MORE THAN 5 MINUTES FOR CHECK IN STAFF TO APPEAR
Comment from Hotel Management
Feb 13, 2018 by Hotel Management, Hotel Management
Chrissie, thank you for being our guest. We are happy to know you had an overall pleasant stay. However, we apologize for the service issue you experienced while here and regret the inconvenience caused. We have shared your concern with the front desk staff and are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you again when in the area. Sincerely, Hotel Management
2 out of 5
by A verified traveler from seattle

Posted Feb 10, 2018
Run down and tired with no level of service. Do not recommend
Comment from Hotel Management
Feb 12, 2018 by Hotel Management, Hotel Management
Joe, thank you for reviewing our hotel. Please accept our apologies for not meeting your expectations. We want every guest to have a comfortable experience, and regrettably, we did not succeed in your case. We will be working with the staff to make sure we don't repeat the same mistakes again. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 4, 2018
It was a comfortable room. Had full sized fridge in the kitchenette and a 2 burner stove. It's a little hidden, so locating it was a slight challenge. But the isolation turned out to be a bonus since it cut down on noise.
Comment from Hotel Management
Feb 5, 2018 by Hotel Management, Hotel Management
Thank you for staying at Extended Stay America and for sharing your feedback. We are delighted to read how much you enjoyed your well-equipped suite and that you had a comfortable stay. It was a pleasure having you as our guest, and we look forward to your next visit when in the area. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Close to shopping

Posted Jan 22, 2018
Had a problem with rooms the 1st night with smell of cigarettes in non smoking room. Arrived late bit the next morning i spoke to Manager and we were changed to another room. Ok hotel, close to where we needed to be.
Comment from Hotel Management
Jan 24, 2018 by Hotel Management, Hotel Management
Diane, thanks for staying at our hotel. We are happy to know you were benefited with our convenient location and that you had an overall pleasant stay. However, we apologize for the smell of smoke you experienced in your room which compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thanks again for your staying with us, and we hope to welcome you back in the future. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Near auction

Posted Jan 21, 2018
Very easy to find, near interstate, easy to access
Comment from Hotel Management
Jan 22, 2018 by Hotel Management, Hotel Management
We are delighted you enjoyed your stay with us at Extended Stay America, and we hope this will be your home away from home whenever your travels bring you to the area. We thank you for sharing your experience online and hope you will come back to stay with us very soon! Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from El Paso, TX

Good, and clean.

Posted Jan 14, 2018
Late check in was good. Nice beds. Good for tired folks! 😁
Comment from Hotel Management
Jan 17, 2018 by Hotel Management, Hotel Management
Chris, thank you for staying at Extended Stay America. We are delighted to read you liked our well-kept property and the comfort or beds provides. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix AZ

Excellent staff

Posted Nov 28, 2017
Checked in with Elsa she was very helpful and knowledgeable. Room was clean and spacious. Hotel staff is knowledgeable and very friendly.
Comment from Hotel Management
Nov 29, 2017 by Hotel Management, Hotel Management
Kristy, thanks for the awesome feedback. Our staff is committed to providing excellent service, so Elsa will be happy to know her efforts helped make your stay a great one. Thanks once more for your business to Extended Stay America, and we look forward to having you as our guest again in the near future. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Cruces, NM

Great deal

Posted Nov 21, 2017
A little hard to see from 50th street but it was very comfortable and clean. Good front desk service.
Comment from Hotel Management
Nov 22, 2017 by Hotel Management , Hotel Management
Thank you for choosing to stay at Extended Stay America. We are delighted to know our associates left you with a good impression of our hotel and that you also found us to be of a great value in the area. It was a pleasure hosting you, and we look forward to serving you again soon! Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

When i checked in the guy

Posted Nov 21, 2017
My girlfriend checked in for me because i was working and she said the guy keep asking her what was the reason she was staying there and made her feel uncomfortable
Comment from Hotel Management
Nov 23, 2017 by Hotel Management , Hotel Management
Jocelyn, we are glad you had a pleasant stay at the Extended Stay America. We strive daily to please our guests and your feedback will further assist us in making our service better. Thank you for being our guest and we look forward to welcoming you and your girlfriend back soon. Sincerely, Hotel Management