Ratings based on 270 Verified Reviews

3.5 out of 5
61% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Phoenix, AZ

It has a bed.

Posted Aug 23, 2017
Pros: The bed was fairly comfortable.
Cons: Just needs overall maintenance. New (larger) towels, coffee pot in the room, working luggage carts, fresh coat of paint.
Location: Location is behind a shopping center. Lots of restaurants and shopping within walking distance, but the walk itself is probably not the safest.
My family and I stayed here for 3 nights. It is tucked away behind a shopping center, and is surrounded by a wooded ditch and interstate. Quite honestly, I didn't get warm fuzzies from the location --- the wooded area is a prime location for the boogy man. The hotel itself is rather worn and smelly. The luggage carts have flat tires, there is only one elevator, and our room was fairly clean (essentially what you'd expect for a low cost hotel). There is a sister location about a mile away that I would say is a bit more family friendly. If you are passing through for a night, this hotel suffices. Anything beyond that, I suggest finding other accommodations.
Comment from Hotel Management
Aug 24, 2017 by General Manager, Hotel Management
Kate, we're sorry you experienced so many difficulties during your stay with us, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will consider giving us another opportunity so that we can make it up to you. Sincerely, General Manager
3 out of 5
by A verified traveler from Phoenix Chandler Location

The Staff is Amazing

Posted Aug 22, 2017
1. Plumbing was horrible. Kitchen and bathroom sink took 45 minutes to an hour to drain. 3 times kitchen sink backed up with horrible smelly water. Bath tub would not drain either which was hard with 2 people trying to shower for work. The man who worked down stairs tried to fix it. Told us in the morning someone would be by. We could not use sink for 2 days. Then after the man came it still wouldn't drain. We are currently staying here until our home is finished. Well that was our plan. Due to the continuous plumbing issues we are looking for another place. Seriously, the price you pay is not worth the stay. $67.00 on weekday to not be able to use kitchen sink or have knee high water in shower, brushing your teeth to look at Brown water backing up is gross. This is our 3 week and I am probably missing work just to find another place. Though the staff is nice. Never once were we offered to switch rooms or anything. Instead they said I am sorry I know this sucks.
Comment from Hotel Management
Aug 24, 2017 by General Manager, Hotel Management
Tanya, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, General Manager
3 out of 5
by A verified traveler from Phoenix, Az

My Experience

Posted Aug 22, 2017
For the price I am a little upset with all the plumbing issues. Kitchen sink, bathroom sink and tub would take at least 45 minutes to an hour to drain. Toilet had to be flushed 3-4 times. Not a good selection on cable either. Motel 6 has way more channels. Their breakfast was the exact same everyday. 2 choices of granola bar, oatmeal, small muffin and coffee or tea. For the price I think they need to step it up.
Comment from Hotel Management
Aug 24, 2017 by General Manager, Hotel Management
Dee, it was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the service that we typically provide. Sincerely, General Manager
3 out of 5
by A verified traveler

Posted Aug 18, 2017
It was a nice hotel and close to the freeway. A/C didnt work to good but it was ok.
Comment from Hotel Management
Aug 19, 2017 by General Manager, Hotel Management
Thank you for being our guest. We are happy our location was convenient for your needs and that you were satisfied with all that we have to offer. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix AZ

great hotel adjacent to shopping, restaurants and

Posted Jul 14, 2017
Pros: Coffee and muffins in the morning. Clean and tasteful. Proximity to shopping, Restaurants and movie house.
Check in was rapid. Young lady on desk during the day was efficient, helpful and a wonderful person to work with.
Comment from Hotel Management
Jul 15, 2017 by General Manager, Hotel Management
Ed, thank you for sharing your wonderful experience at Extended Stay America - Phoenix - Chandler. We are delighted to know you thoroughly enjoyed your time with us and that our convenient location and courteous associates made it even more memorable. I will be sure to share your compliments with the Front Desk team for a job well done. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
3 out of 5
by Melanie

Its was ok

Posted Jun 16, 2017 on Hotels
The room smells bad, it was okay for one night stay .. no breakfast.
Comment from Hotel Management
Jun 18, 2017 by Manager, Hotel Management
Thank you for your review. Please accept my apologies for not meeting all of your expectations. I have shared your review with my team in an effort to improve our service and facilities moving forward. We hope you will choose us again the next time you are in this area. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix,AZ

Spontaneous stay yields less than ideal experience

Posted May 27, 2017
Very accommodating registration staff. Room was clean. Hard to rest with toilet running the whole night.
Comment from Hotel Management
May 28, 2017 by General Manager, Hotel Management
Lena, thank you for choosing to stay with us. We are glad you liked the service you received from our staff and your clean room. However, we are sorry for the issue you experienced in your bathroom. Your feedback has been shared with our engineering team to take corrective actions. We hope to see you again soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Bakersfield, California

Good hotel centrally located.

Posted May 14, 2017
The only issue was the mattress was very uncomfortable. My wife slept in the recliner as she could not sleep on the mattress due it how hard it was. The staff was great and very helpful.
Comment from Hotel Management
May 15, 2017 by General Manager , Hotel Management
Bill, thank you for choosing Extended Stay America - Phoenix – Chandler. We are happy to know you had an overall nice visit and you liked our service. However, we are disappointed to know you were not pleased with our beds. We have shared your comments with our engineering department and we are looking into the issue so that we can correct it. We hope to have the opportunity to be of service to you the next time you are in the area. Sincerely, General Manager
4 out of 5
by michelle

Posted Apr 24, 2017 on Hotels
Comment from Hotel Management
Apr 26, 2017 by Manager, Hotel Management
Michelle, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Phoenix - Chandler. Sincerely, General Manager
3 out of 5
by Marysela

Posted Apr 14, 2017 on Hotels
The location of this place was great. The price was reasonable. The bed was not very comfortable and I did not like that you could hear a lot of noise easily from the rooms next door. Not a quiet stay.
Comment from Hotel Management
Apr 16, 2017 by Manager, Hotel Management
Marysela, thank you for reviewing you stay at our hotel. Although you liked our location and the found us to be a great value in the area, we are sorry for the issues you encountered during your stay and regret the inconvenience it caused. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We appreciate your business and hope to have the opportunity to welcome you back soon! Sincerely, General Manager