Ratings based on 531 Verified Reviews

3.9 out of 5
80% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Families
by A verified traveler

Nice hotel near I-10

Posted Sep 15, 2017
Pros: Convenient location near I-10 and Chandler Blvd Friendly staff They take pets! Clean and comfortable room
Cons: Daily supply of coffee for coffee machine in room would be nice.
Staff is very pleasant and helpful. My cat was very content with the room and the big window. Very nice room but lots of noise from Coke machine--which sounded like a vacuum cleaner--at all hours. I was there for 4 nights and received coffee packets only once after I used the initial ones. I asked about it at the desk but coffee packets never appeared. There is coffee available in the lobby 24 hours but it would have been nice to have had it in room early in the morning.
Comment from Hotel Management
Sep 16, 2017 by TS, Hotel Management
Thank you for your comments. Glad you found the staff friendly and enjoyed the rooms. I apologize that the coke machine was loud. We will actually be removing the machines and installing a pantry downstairs once the renovation wraps up. I do wish we did not drop the ball on the coffee delivery and will remind the desk to be more attentive.
1 out of 5
by A verified traveler

Bad Experience

Posted Sep 3, 2017
Dogs pushed me and my children down in the hall way twice. Very unfriendly room and staff
Comment from Hotel Management
Sep 5, 2017 by TS, Hotel Management
I apologize that you had issues during your stay. If another guest/ staff member is not being accommodating; never hesitate to make us aware. We want our guests treated with a "hospitality Heart". I understand that was not the case for your visit but hope you will try us again in the future to see we are better than that.
2 out of 5
by A verified traveler from phoenix az

Construction on 4th floor with hammering and dril:

Posted Aug 25, 2017
Dirty pool, construction and check in and out super slow
Comment from Hotel Management
Aug 28, 2017 by TS, Hotel Management
I apologize that the renovation hindered you having a pleasant stay. With the bath tub remodel we have to remove the old tile and we agree that the noise is an issue and have limited the time frame of that project during the day. We are doing our best to keep the guest impact minimal until completion but do understand that this can at times impeded our guests' stay. This is the painful part of renovation. We will be ecstatic once completed so that the guests and staff have a beautiful new product at the hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix AZ

So happy we found a pet friendly hotel

Posted Aug 24, 2017
We have three dogs and traveling with them can sometimes be a Hassel. Our ac went out in our home and we need to find a place that would also accept our pets. Great location, nice front staff, and good breakfast. Definitely recommend this hotel to others. Could have been cleaner but oh well.
Comment from Hotel Management
Aug 28, 2017 by TS, Hotel Management
We are very happy you and your pets were able to enjoy the hotel.
4 out of 5
by A verified traveler

Posted Aug 23, 2017
The staff was excellent and the room was comfortable, but the construction that was going on was loud and horrible. I could not rest after check-in because the loud sounds and vibration of the construction work was so intense.
Comment from Hotel Management
Aug 28, 2017 by TS, Hotel Management
Thank you for your review and I apologize the noise was an issue. With the bath tub remodel we have to remove the old tile and we agree that the noise is an issue and have limited the time frame of that project during the day. Once complete, we will have a new, fresh look; but we understand the process can be an issue for our guests.
4 out of 5
Recommended
for Everyone
by A verified traveler from utah

Safe area, nice hotel

Posted Jun 27, 2017
The hotel was in a safe area as I travelled with kids. It's always a concern I have when booking online. The pool was great, the staff were nice. The breakfast was good for the kids, but no protein except hard boiled eggs.
Comment from Hotel Management
Jul 6, 2017 by GM, Hotel Management
We are very happy to see you enjoyed the pool, rooms, and the staff. We are starting a major renovation within the next 2 weeks and upon completion; will be upgrading our breakfast with eggs and sausage/bacon on a daily offering.
3 out of 5
by A verified traveler from California

Vacation

Posted Jun 27, 2017
Hotel needs to be up dated. They should check the Scottsdale location for ideas.
Comment from Hotel Management
Jul 6, 2017 by GM, Hotel Management
We are starting a major renovation within the next 2 weeks and upon completion; everything on the property will be new. We hope you have the opportunity to see our new, fresh hotel upon completion.
5 out of 5
by silvia

Posted Jun 17, 2017 on Hotels
Comment from Hotel Management
Jul 6, 2017
Thank you for your 5 star rating.
5 out of 5
by Victor

Great place for comfort and relaxation

Posted Jun 13, 2017 on Hotels
Place was wonderful peaceful .Great service !we will be back !
Comment from Hotel Management
Jul 6, 2017
We are so very pleased you shared your experience with us. We love our repeat guest and appreciate your loyalty.
5 out of 5
by Cecilia

Posted Jun 12, 2017 on Hotels
Comment from Hotel Management
Jul 6, 2017
Thank you for your 5 star rating.