Standard Room, 2 Queen Beds | Desk, iron/ironing board, free WiFi, bed sheets

Reviews of Super 8 by Wyndham Chandler Phoenix

2.5 out of 5
Super 8 by Wyndham Chandler Phoenix
7171 W Chandler Blvd, Chandler, AZ

Reviews

5.2
Rating 10 - Excellent. 137 out of 1003 reviews" "
Rating 8 - Good. 142 out of 1003 reviews" "
Rating 6 - Okay. 172 out of 1003 reviews" "
Rating 4 - Poor. 205 out of 1003 reviews" "
Rating 2 - Terrible. 347 out of 1003 reviews" "

5.2/10

Cleanliness

6.2/10

Staff & service

4.8/10

Amenities

4.8/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

4/10 Poor

Steven, Hibbing

Disliked: Cleanliness, amenities, property conditions & facilities
Looked nice from the outside walking in, but the flooring was loose or coming up throughout the building. My room was dried food on the counter tops, everything felt sticky. The A/C unit had the cover missing the for the receptacle and receptacle was loose (brought it up to front desk never fixed) everything was sticky. pillow top cover was not zipped to the bed bedding stained. brought it up to front never fixed bed gave me new sheets shower curtain literally falling off wall was fixed with in 3 days fridge started to leak water all over floor not able to use. talk to front they said maint said would replace after I check out. no breakfast had sign taped over. Charged me a $150 deposit for room even though I pd through expedia and said would return after walk through I guess looking for damages. Glad I took pics right when I got there, Place is good enough for a summer break type of place cant do any more damage. This was an emergency family trip and needed a quick place close have stayed at other motel * places and were nice.I Would have rather stayed in a tent the whole time
Stayed 5 nights in Apr 2024
Response from Manager on Apr 15, 2024
Hello Steven, We're sorry to hear about your experience. Your feedback is truly valuable, and we'll pass it along to our team for improvement. We encourage guests to reach out to our management team directly for further assistance regarding specific concerns. Thank you for taking the time to share your comments with us.

2/10 Terrible

Richard

Traveled with family and small children
Disliked: Staff & service, amenities
Sink leaked water the whole stay and water Danegeld my property
Stayed 4 nights in Apr 2024
Response from Manager on Apr 13, 2024
Hello Richard,We apologize for the inconvenience you experienced during your stay. Your feedback is valuable, and we encourage you to reach out to our management team to address any concerns you may have had. We strive to ensure all guests have a comfortable stay and we appreciate your understanding.

2/10 Terrible

Katherine

Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Manager on Apr 13, 2024
Hello Katherine,We're sorry to hear you didn't fully enjoy your stay. Your feedback is valuable to us, so please feel free to contact us directly to address any concerns you may have. We hope to have the opportunity to better serve you in the future.

2/10 Terrible

Justin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time we used the bathroom we had to plunge the toilet. Lighting was horrible. Walls were peeling. Tv didn’t work. It smelled soooo bad
Stayed 2 nights in Apr 2024
Response from Manager on Apr 10, 2024
Hello Justin, We're sorry to hear about your experience and thank you for bringing this to our attention. Your feedback is essential for us to improve our services for future guests. We recommend reaching out to management directly to address any concerns or concerns you may have during your stay.

2/10 Terrible

Lindy

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would NOT recommend. Dirty. Hair in the shower. Literally a piece of lettuce in the toilet. The floors have recently been “updated” to a vinyl plank, which look nice, but it is not secure to the floor so the sticky substance of whatever they used makes a loud noise every time you walk. You can hear everything from the hallway. The tv didn’t work. I was traveling alone and did not feel safe.
Stayed 2 nights in Mar 2024
Response from Manager on Apr 4, 2024
Hello Lindy, We appreciate you sharing your experience with us. We take all feedback seriously and will address these concerns internally. It's important to us that all our guests feel comfortable and safe during their stay. We encourage you to reach out to management directly to further discuss your experience. Your input helps us to improve and provide a better stay for all our guests.

4/10 Poor

Jose

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Not what I expected at all for a Super 8 by Wyndham!
Stayed 1 night in Mar 2024
Response from Manager on Apr 3, 2024
Hello Jose, We value your feedback and apologize that your stay did not meet your expectations. We encourage guests to reach out to our management team directly to address any concerns or feedback for future improvement. Thank you for staying with us at Super 8 by Wyndham.

10/10 Excellent

Ulugbe'k

Stayed 2 nights in Mar 2024
Response from Manager on Apr 3, 2024
Hello Ulugbe'k,We're thrilled to hear you had a wonderful stay with us! We hope to welcome you back again soon for another fantastic experience.

4/10 Poor

April

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I was giving a room it smells like drugs been use in the room. The TV in my room did not work and I was so disappointed with the room. I came in late so I really did not have a choice but to stay there. I will not never book a room at this site any more. Thanks April
Stayed 1 night in Mar 2024
Response from Manager on Mar 31, 2024
Hello April,I apologize for the inconvenience you experienced during your stay. Your feedback is important to us, and I will ensure our team is made aware of your concerns to prevent such issues in the future. Thank you for sharing your experience.

4/10 Poor

Kenneth

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on Mar 31, 2024
Hello Kenneth,We're sorry to hear that your experience didn't meet your expectations. Please don't hesitate to contact us to discuss any concerns you may have had during your stay. We value your feedback and would appreciate the opportunity to address any issues.

2/10 Terrible

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was AWFUL!!! Dirty rooms, bathroom had rusted light fixtures, bed linens were stained and had tears, AC didn’t work properly, and window did not have screen!! There was a screaming baby and guest on our floor which made sleeping very difficult. When I made the front desk aware of situation, nothing was done…not even an “I’m sorry”. I got a “that happens, unfortunately.” Thankful I found a different hotel!!!
Response from Manager on Mar 27, 2024
Hello Jennifer, We're sorry to hear about your experience and apologize for any inconvenience caused. We appreciate your feedback and will make sure to address these concerns for future improvements. Feedback like yours helps us strive for better guest satisfaction. Thank you for bringing these issues to our attention.

6/10 Okay

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Was pretty clean, bathroom needs upgrades rusty metal bar in bathroom and rusty light fixtures in bathroom, there were 2 tv controls neither one worked properly they were taped up, floor planks in hallway on second floor were loose ( lifting up ) side door building entrance lock was broken anyone could go in
Stayed 2 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Maria, Thank you for providing feedback on your recent stay. We appreciate your comments and will ensure they are shared with the relevant teams for further consideration. Your input helps us to continue improving our services and facilities for all our guests' comfort and safety.

4/10 Poor

Amanda B

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No one at counter for at least 45 minutes no room service doors broken washing machine and dryer not working and very dirty
Stayed 2 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Amanda B, We regret to hear about your experience and appreciate your feedback. Your concerns will be shared with the relevant team for their immediate attention and further improvements. We hope to welcome you back soon to showcase our true hospitality.

6/10 Okay

Michael

Disliked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Michael, We appreciate you choosing our hotel for your stay. Please feel free to reach out to us with any feedback you may have from your experience so we can improve. We value your input and hope to welcome you back in the future.

2/10 Terrible

Araya

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on Mar 24, 2024
Hello Araya,We're sorry to hear you didn't have a completely satisfactory experience during your stay. Please don't hesitate to contact us directly to discuss any concerns you may have had, so we can address them accordingly.

2/10 Terrible

Harley

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here if you want bedbugs and other people hair on you when you sleep on the bed
Stayed 5 nights in Mar 2024
Response from Manager on Mar 29, 2024
Hello Harley, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

joseph m., Whitehall

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE!!!! Very dirty, outside doors do not lock, found huge chunk of human hair in hallway, broken things in the room, my kids found condoms and pregnancy tests in the drawers of the dresser, place should be condemned, enough said.
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello joseph m., We're sorry to hear about your experience and take all feedback seriously. Your comments will be shared with our team for further review. Thank you for bringing this to our attention.

2/10 Terrible

louis

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First the attendant was rude at check in. 2nd the security entrance door at the end of the building we used for access from the parking lot was broken and did not lock. 3rd the sliding door in our room was hard to open and had a gap on the side you could see daylight through. 4tn there was no continental breakfast as the dining room was closed. They offered muffins yogert and water. And finally the grounds were under construction.. We were highly unsatisfied and would like a refund.
Stayed 3 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello louis, We appreciate your feedback and apologize for any inconveniences you experienced. We encourage you to reach out to our management team directly to discuss your concerns in more detail. Your comfort and satisfaction are our top priorities, and we value the opportunity to address any issues brought to our attention.

2/10 Terrible

Rosalie

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Too expensive for what was offered. Coffeemaker in room but no coffee provided. Advertised light breakfast and was told this was no longer offered. WiFi only worked in the main lobby which was inconvenient. Computers in lobby for public use were labelled out of order. Website spoke of restaurant on property! Where??? Not true. Barking dogs in room next to us.
Stayed 3 nights in Mar 2024
Response from Manager on Mar 19, 2024
Hello Rosalie, We appreciate your detailed feedback and regret to hear about your experience. Please feel free to reach out to the hotel management for further assistance and clarification on the amenities mentioned. Your comments will assist us in making improvements for our guests' future stays.

2/10 Terrible

Cassandra

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello Cassandra,We're sorry to hear that your experience fell short of expectations. Please feel free to contact us directly with any specific feedback you'd like to share from your stay. Hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Elijah B.

Disliked: Cleanliness, staff & service
Response from Manager on Mar 19, 2024
Hello Elijah B., We're sorry to hear you didn't have a pleasant experience during your stay. Please feel free to contact us directly so we can address any specific concerns you may have. Your comfort and satisfaction are our top priorities.

6/10 Okay

Raquel

Traveled with family
The stay was ok. Didn’t like the fact there there was no elevator for my 90 yo parents, also didn’t like the fact that there were no closets. Some of our towels and bedding seemed dingy although they appeared clean. Overall our stay was fine enough but I probably won’t stay there again. Sorry.
Stayed 2 nights in Feb 2024
Response from Manager on Mar 18, 2024
Hello Raquel, We appreciate your feedback and apologize for any inconvenience caused during your stay. We value your comments and will share them with the team for future improvements. For any further concerns, please feel free to reach out to our management team directly. We hope to have the opportunity to welcome you back in the future.

4/10 Poor

David

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is more on Expedia and Super 8 for lack of oversight. How this site continues to operate is dumbfounding. Is there not a quality control unit that checks site for mismanagement.
Stayed 5 nights in Mar 2024
Response from Manager on Mar 18, 2024
Hello David, We apologize for any inconvenience experienced during your recent stay. Guest feedback is valuable to us, and we will address your concerns internally. Feel free to contact management directly for further assistance with your experience at the hotel. Thank you for sharing your feedback with us.

8/10 Good

Patricia

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
It is good for a few over night stays, and comfortable for the time being and for its rate.
Response from Manager on Mar 17, 2024
Hello Patricia,We are delighted to hear that you found your stay comfortable and good value for money. Your feedback is greatly appreciated as we strive to provide a positive experience for all our guests. If there is anything else we can do to enhance your future visits, please feel free to reach out to us for assistance.

2/10 Terrible

Antoinette

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property in need of repairs, I had to plunge toilet because maintenance person had already left and direct tv box non-functional. Also, no place to hang clothes and the iron board just leaned against the wall, fridge didn't cool and no freezer section.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 17, 2024
Hello Antoinette,We appreciate your feedback and apologize for any inconvenience you experienced. We'll ensure our maintenance team is made aware of the issues mentioned to prevent any future occurrences. We strive to provide a comfortable stay for all guests and will address the issues you raised accordingly.

6/10 Okay

Paula

Traveled with group, Traveled with pets
Very loud neighbors and they were having sex every night when we needed sleep we couldn’t sleep with all the moaning and banging on wall from next door & upstairs
Stayed 3 nights in Mar 2024
Response from Manager on Mar 17, 2024
Hello Paula,We apologize for the disturbance you experienced during your stay. We recommend reaching out to our management team for further assistance in addressing this matter.

2/10 Terrible

Claudia

Disliked: Cleanliness, staff & service, amenities
I was not happy about the service and staff Horrible attitude, i ask for a early check in, there is sign posted, the answer was No that's all what the person on the counter said no explanation nothing i came back at 3pm there was a different person same thing bad attitude the happen on Friday 3/08/24 hope someone do something,
Stayed 1 night in Mar 2024
Response from Manager on Mar 16, 2024
Hello Claudia,We appreciate you sharing your experience with us. Guest feedback is essential for us to improve our services. For any further assistance or feedback, please feel free to contact our management team directly. Thank you for bringing this to our attention.

2/10 Terrible

Paolo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is dirty and smell terrible. In the lobby the computers for the customers are out of order. The employees are not professional and smiling.
Stayed 1 night in Mar 2024
Response from Manager on Mar 16, 2024
Hello Paolo, We appreciate your feedback and regret to learn about your experience. We value cleanliness and guest service. We recommend reaching out directly to management for further assistance.

2/10 Terrible

LaKiesha, Gresham

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’d leave fewer stars if I could. TERRIBLE!! 1) the smell!!! In the halls, in the rooms. The cleaning products are so strong that we had to have our window open for hours. 2) the pool is not heated 3) the building is falling apart 4) we booked this hotel because of the advertised free breakfast. Well, the free breakfast is a bag with yogurt and a muffin. That’s it! When I told them that the entire reason I booked there was because of the free advertised breakfast, their response was, “well, technically it is a free breakfast. They are scamming people, so don’t fall for it. I should have known when I saw ZERO cars in the parking lot. Never again.
Stayed 3 nights in Mar 2024
Response from Manager on Mar 14, 2024
Hello LaKiesha,We appreciate your feedback and apologize for any inconvenience you experienced. Our housekeeping team uses standard cleaning products to ensure a clean environment for all guests. We regret to hear the pool temperature did not meet your expectations. We consistently maintain our property to provide a comfortable stay for all guests. Regarding breakfast, we offer a variety of items in compliance with our advertised offerings. Thank you for sharing your comments with us.

4/10 Poor

Ruth

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The exercise room is closed, as is access to computer. We stayed 4 nights and housekeeping never stopped in. We took out our own trash and had to chase down new towels. Room fridge was broken. Will not stay again
Response from Manager on Mar 14, 2024
Hello Ruth, We apologize for any inconvenience you experienced during your stay. We recommend reaching out to our management team to address these concerns directly. Your feedback is valuable in helping us improve our services for future guests.

2/10 Terrible

Christian

Disliked: Cleanliness, staff & service, property conditions & facilities
I didnt like it. The rooms where nasty and the breakfast was horrible. Never recommend this hotel
Stayed 2 nights in Mar 2024
Response from Manager on Mar 17, 2024
Hello Christian,We're disappointed to hear about your experience. Guest feedback is valuable to us for ongoing improvements. Should you wish to discuss your stay further, please contact our management. Thank you for sharing your thoughts with us.

2/10 Terrible

Maico

Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Hello Maico, We're sorry to hear about your disappointment during your recent stay. Please feel free to reach out to us with any concerns you may have so that we can address them accordingly. We value your feedback and would appreciate the opportunity to make things right for you.

4/10 Poor

Heidi

Traveled with partner
Disliked: Staff & service, amenities
Advertised breakfast but there wasn't. Ice machine was broken. No one was at front desk and when they showed up they were rude. Clerk blamed everything on poor management.
Stayed 3 nights in Mar 2024
Response from Manager on Mar 13, 2024
Hello Heidi, We apologize for the inconveniences during your stay. Your feedback is valuable and will be shared with the appropriate team members for review. We strive to provide excellent service and will address these concerns internally to ensure a better experience for future guests. Thank you for bringing this to our attention.

2/10 Terrible

Willy

Stayed 1 night in Mar 2024
Response from Manager on Mar 31, 2024
Hello Willy,We apologize for not meeting your expectations during your stay. Please contact us directly to discuss any concerns you may have had so we can address them promptly. We value your feedback and strive to provide a superior experience for all our guests.

4/10 Poor

Robert

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Needs updating.
Stayed 1 night in Mar 2024
Response from Manager on Mar 12, 2024
Hello Robert, Thank you for sharing your feedback with us. We appreciate your input and will take it into consideration for future improvements to better meet our guests' needs.

4/10 Poor

Miguel A

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The greeting was not friendly or welcoming. Person at desk seemed bothered-tried to give me a different room. I specifically chose a room with two beds she tried to Change it to a one king size bed..had to show her my reservation! Breakfast wasn't available, desk person was to physically hand us whay ever breakfast items were suppose to be available, so just got coffee. Was charged twice for room, i hope one of those charges drops as the desk lady said.. Overall not a very good experience.
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Miguel A, I'm sorry to hear about the experience you had during your stay. We appreciate you sharing your feedback, which we will use to improve our service quality. It's important to us that all guests feel welcomed and valued. Your concerns regarding the billing issue have been noted and will be addressed accordingly. We apologize for any inconvenience caused and hope to have the chance to welcome you back in the future for a better stay.

2/10 Terrible

Michael

Disliked: Property conditions & facilities
Horrible Worst decision to stay there Stay away
Stayed 2 nights in Mar 2024
Response from Manager on Mar 6, 2024
Hello Michael, We are disappointed to hear about your experience. Your feedback is valuable to us and we encourage you to contact our management team to address your concerns further.

4/10 Poor

Isis

Stayed 2 nights in Mar 2024
Response from Manager on Mar 6, 2024
Hello Isis, We're sorry to hear you didn't fully enjoy your stay. Please feel free to contact us directly to discuss any specific concerns you may have had during your time with us. We value your feedback and would appreciate the opportunity to address any issues you encountered.

8/10 Good

Jacinto

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Feb 2024
Response from Manager on Mar 5, 2024
Hello Jacinto,We are pleased to hear that you found our hotel to be convenient. If you have any more comments or suggestions, please feel free to share them with us. Thank you for choosing our hotel for your stay.

4/10 Poor

Paul

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Found bugs in the bathroom very unclean
Stayed 1 night in Feb 2024
Response from Manager on Mar 3, 2024
Hello Paul,We take all feedback seriously and will address this matter promptly with our team for further improvement. We appreciate you bringing this to our attention and strive to meet the highest cleanliness standards for all our guests.

2/10 Terrible

charles, chesterfield

Disliked: Cleanliness, staff & service, property conditions & facilities
Bugs
Stayed 1 night in Feb 2024
Response from Manager on Feb 27, 2024
Hello charles, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Linda, Placitas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Computers in lobby no functioning torn lamp shade no ice available grouchy staff coming and going poor maintenance. Never send me there again. In fact a refund would be appropriate. AC not working consistently no Maid service first night
Stayed 3 nights in Feb 2024
Response from Manager on Feb 24, 2024
Hello Linda,We appreciate your feedback and apologize for any inconveniences experienced during your stay. We encourage guests to bring any issues to our attention immediately to ensure a comfortable stay. Thank you for bringing these matters to our awareness, we will address them accordingly.

4/10 Poor

Ronald, Greeley

Traveled with family
Disliked: Amenities, property conditions & facilities
Property condition
Stayed 3 nights in Feb 2024
Response from Manager on Feb 24, 2024
Hello Ronald,Thank you for sharing your feedback on our property. We value all guest opinions as they help us to continually improve and enhance our facilities for future experiences. Your comments have been passed along to the relevant departments for review and consideration. We hope to welcome you back in the future to showcase the positive changes made based on your input.

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the motel, but the honking car outside was disturving my peaceful enjoyment of the night.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 24, 2024
Hello Mary,We regret to hear that the noise from outside disrupted your stay. Guest feedback is valuable, and we will address this matter with our team for future improvements to ensure a peaceful experience for all our guests.

4/10 Poor

Lezli

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is run down and needs maintenance. Doors leading to outside are never kept closed and locked. Ice machine does not work (only one on site). Soda machine does not work (only one on site). Pool is locked and closed. I would not recommend this hotel, especially for the price.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 22, 2024
Hello Lezli, We appreciate your feedback and apologize for any inconvenience you experienced. Your comments will be shared with our team for their review. If you have any further concerns, please feel free to reach out to the management team directly.

2/10 Terrible

charles, chesterfield

Disliked: Staff & service, property conditions & facilities
Roaches
Stayed 1 night in Feb 2024
Response from Manager on Feb 22, 2024
Hello charles, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

RUBY

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
It’s too noisy. I can hear the people walking outside the room and the persons staying in the other room as well. Just, it’s not worth to pay $140 a night to stay.
Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello RUBY,We regret to hear about the noise disturbances you experienced during your stay. We appreciate your feedback and will address this matter with our team to ensure a more peaceful environment for our guests in the future. Thank you for bringing this to our attention.

4/10 Poor

Debra

Traveled with family
Disliked: Property conditions & facilities
The air conditioning did not work in the room and the lock was broken on the door. They did move us to another room but that room onlybhad one working lamp and no TV.
Stayed 1 night in Feb 2024
Response from Manager on Feb 16, 2024
Hello Debra,Thank you for bringing these concerns to our attention. We apologize for the inconvenience you experienced with the air conditioning and the door lock. We strive to ensure a comfortable stay for all our guests and regret any inconvenience caused. Please rest assured that we will address these issues with the relevant departments for immediate rectification.

8/10 Good

Sharai

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Sharai, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

4/10 Poor

deborah

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs a lot of work. Toilet leaking fridge leaking. Only good for a temporary stay honestly
Stayed 2 nights in Feb 2024
Response from Manager on Feb 14, 2024
Hello deborah,We apologize for the inconveniences you experienced during your stay. We appreciate your feedback and will address the issues you mentioned to ensure a better experience for future guests. Your satisfaction is important to us, and we hope you will give us another chance to provide you with a more enjoyable stay.

10/10 Excellent

Lizette

Traveled with family and small children, Business traveler, Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
They seem to have a lot of homeless living on the property and they are nosy followed us every time we came out
Stayed 2 nights in Feb 2024
Response from Manager on Feb 6, 2024
Hello Lizette,Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience you may have experienced. Our priority is the safety and well-being of all our guests, and we have measures in place to address any security concerns. We appreciate your comments and will strive to improve our guests' experiences moving forward.