Ratings based on 542 Verified Reviews

4.5 out of 5
92% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from portland oregon

excellent and close to everything

Posted Nov 25, 2017
Pros: everything
Cons: a simple restaurant with good thai food
Location: near night market and old town
felt like the staff really cared and were anxious to help
Comment from Hotel Management
Nov 27, 2017 by Gabriele Lombardo, Hotel Management
Dear Joe, Thank you very much for this wonderful full marks on Shangri-La Hotel, Chiang Mai. We are all delighted to learn that your stay with us fully met your expectations and we will of course share your gracious compliments with the whole team. We all look forward to the pleasure of welcoming you again very soon. Yours sincerely, Gabriele Lombardo General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great value!!

Posted Sep 12, 2017
Great value!! Would definitely do it again very clean and comfortable room. Hotel a little bit away from all the main attractions but it's a manageable walk or a 1$ uber ride!
Comment from Hotel Management
Sep 19, 2017 by Gabriele Lombardo, Hotel Management
Dear Customer, Thank you very much for this wonderful full marks on Shangri-La Hotel, Chiang Mai. We are all delighted to learn that your stay with us fully met your expectations and we will of course share your gracious compliments with the whole team. We all look forward to the pleasure of welcoming you again very soon. Yours sincerely, Gabriele Lombardo General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from tel aviv

Posted Sep 4, 2017
overall great hotel, super friendly staff and all the amnities one could ask for.
Comment from Hotel Management
Sep 12, 2017 by Gabriele Lombardo, Hotel Management
Dear Yotam, Thank you very much for this wonderful full marks on Shangri-La Hotel, Chiang Mai. We are all delighted to learn that your stay with us fully met your expectations and we will of course share your gracious compliments with the whole team. We all look forward to the pleasure of welcoming you again very soon. Yours sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Bangkok

Consistently excellent

Posted Aug 30, 2017
Only place I stay in Chiang Mai. Staff is always friendly and professional.
Comment from Hotel Management
Aug 31, 2017 by Gabriele Lombardo, Hotel Management
Dear Steve, Thank you very much for this wonderful full marks on Shangri-La Hotel, Chiang Mai. We are all delighted to learn that your stay with us fully met your expectations and we will of course share your gracious compliments with the whole team. We all look forward to the pleasure of welcoming you again very soon. Yours sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from Bangkok

Consistently good hotel of high quality.

Posted Aug 24, 2017
I've stayed here many times. Feels like a second home. Staff is friendly and professional. Only negative comment I have is that the couch in the suite I stay in isn't very comfortable and since I stay there so often, I wish the furniture was a bit more comfortable. The bed, however is extremely comfortable.
Comment from Hotel Management
Aug 31, 2017 by Gabriele Lombardo, Hotel Management
Dear Steve, Thank you for the review in regards to your recent stay. Appreciated your positive feedback and hope that you return back soon. Yours sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Bangkok

The main reason i go to Chiang Mai is the Shangri

Posted Jul 24, 2017
Superb visit as always. Staff is very professional and remembers me.
Comment from Hotel Management
Aug 2, 2017 by Gabriele Lombardo, Hotel Management
Dear Steve, Thank you very much for this wonderful full marks on Shangri-La Hotel, Chiang Mai. We are all delighted to learn that your stay with us fully met your expectations and we will of course share your gracious compliments with the whole team. We all look forward to the pleasure of welcoming you again very soon. Yours sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Amazing Hotel with Great Amenities

Posted Jul 19, 2017
We chose to stay at Shangri-La Hotel while vacationing for our Honeymoon in Chiang Mai, Thailand and it was the best decision my wife and I made. The staff at the hotel is very friendly and they really embody the meaning of true customer service. It was really nice, when they found out that we were there for our honeymoon they went ahead and sent us a few amenities as well as decorated our room. One thing I advice, make sure to upgrade or book the Club level. Upon check in we upgraded our room to the club floors and we had access to their club lounge. Breakfast was provided in the mornings and cocktails as well as small appetizers were provided during happy hour. The cocktails during happy hour are not drinks you have to purchase or buy at a discounted rate, it is all included unlimited due to upgrading to the club level. Well worth it!!
Comment from Hotel Management
Aug 2, 2017 by Gabriele Lombardo, Hotel Management
Dear Frank, Thank you very much for this wonderful full marks on Shangri-La Hotel, Chiang Mai. We are all delighted to learn that your stay with us fully met your expectations and we will of course share your gracious compliments with the whole team. We all look forward to the pleasure of welcoming you again very soon. Yours sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Shangri La

Posted Jul 17, 2017
Pros: Everything
Cons: Nothing
Fantastic place, great feel and fantastic staff. walking distance to most things.
Comment from Hotel Management
Aug 2, 2017 by Gabriele Lombardo, Hotel Management
Dear Customer, Thank you very much for this wonderful full marks on Shangri-La Hotel, Chiang Mai. We are all delighted to learn that your stay with us fully met your expectations and we will of course share your gracious compliments with the whole team. We all look forward to the pleasure of welcoming you again very soon. Yours sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Raleigh, NC

A great hotel close to the Night Market

Posted Jun 29, 2017
Location: Just outside of the old city, a short walk to the night market. Tuk-tuks and taxis were always available just outside the hotel.
We had a wonderful stay at the Shangri-La and just can't say enough about the friendly, professional, attentive staff. They were available to help whenever we needed it and truly worked hard to make our stay as pleasant as possible. There was clear communication between shifts and we felt they really cared about our experience. The grounds are well maintained and the common areas are very comfortable. The food was wonderful, with plenty of variety for visitors from various cultures. Our only disappointment was finding the room furnishings (we were in a Club Level room) a little tired; frayed edging on decorative pillows, faded bedskirt, and not the ultra-comfy Shangri-La mattress we are used to. That being said, the bathroom appeared newly renovated and everything about the room was very clean throughout our stay. We would absolutely stay here again.
Comment from Hotel Management
Jul 3, 2017 by Gabriele Lombardo, Hotel Management
Dear Customer, Dear Mrs. Calvo, Thank you for taking the time to share your experience, related to your recent stay with us. We are delighted to learn that you had an overall excellent staying experience with us, and we are at the same time sorry to note your comments regarding the overall condition of our room. Rest assured that this concern is being addressed accordingly. We truly value your loyalty and we thank you for choosing Shangri-La Hotel, as your main residence while visiting Chiang Mai. We look forward to the pleasure of welcoming you back in the near future and please, feel free to contact me directly, if there is anything I can do to further assist you with. Yours sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Caring staff

Posted Jun 25, 2017
If I could buy my sweet there I would The stay and the luxurious environment cause me to visit frequently
Comment from Hotel Management
Jun 30, 2017 by Gabriele Lombardo, Hotel Management
Dear Customer, Thank you for the lovely review posted on TripAdvisor in regards to your recent stay. Appreciated your positive feedback and hope that you return back soon. Yours sincerely,