Swiss-Belhotel - Changchun, China
Posted May 4, 2012 on Hotels
The good news first. The staff was very friendly and helpful. They responded very promptly to our requests. There was usually at least one staff member on duty whose English speaking level was pretty good. The breakfast buffet was pretty tasty - enough western foods to justify the cost. Kudos to the management for these accomplishments. Now the not so good news. The condition of the hotel was not at all on a 4-star level. The rooms were clean but furniture was old. As for the pool, chlorine levels were ok but the pool floor had not been scrubbed in a long time. Deck lights were broken and wires were dangling. The showers were more like local public showers than a 4-star hotel. Ill-fitting stall curtains, dark and not so clean. The fitness room was tiny - a few pieces of equipment and there is no room key access. There were mouse/rat traps visible in the lobby area. The lobby furniture was old, sagging and chipped. Guest room hallway on our floor was not vacuumed the entire time we were there. The location of the hotel is very inconvenient for tourists. The hotel was full when we were there but most guests were on business with nearby car manufacturers. To sum up, as nice as the staff was, we don't plan to stay there again mostly because of the location.