Ratings based on 39 Verified Reviews

3.9 out of 5
100% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

no hot water after 9am

Posted Dec 10, 2016 on Hotels
This hotel should be rated a one star hotel. The hotel turns off the hot water after 9am each day. There is no advanced notice letting you know this before you check into your room. There is no note in the room telling you they turn off the water at 9am. They do not let you know this in any way. The hotel does not clean their dishes. The property is rude and does not care about customer service. Don't book this hotel.
1 out of 5
by A verified traveler

horrible hotel. no hot water available after 9am.

Posted Dec 10, 2016 on Hotels
This hotel is very dirty. They do not clean the dishes or restrooms. The hotel does not offer hot water after 9am in the morning. They do not give you advanced notice when you check in that hot water stops at 9am. Do not stay at this hotel. When you ask them anything, they are so rude. They do not care about customer service. This hotel should be rated a one star hotel. They do not clean things.
4 out of 5
Recommended
for Everyone
by A verified traveler

Best hotel in Changshu

Posted Nov 28, 2016
Pros: Location and food
Cons: English speaking
Location: Some good restaurants and clubs nearby
I stayed for couple of days in Crown Plaza Changsu. Without any doubt it is best choice among the available ones in Chnagshu. I enjoyed every bit of my stay from comfort, food and leisure. Will definitely recommend to all visiting this.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 17, 2016 on Hotels
4 out of 5
by A verified traveler

Good experience but a little old

Posted Aug 23, 2016 on Hotels
Good for the money spent. The hotel is a little old so there are few issues. Good breakfast buffet and nice location. I will go back again.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 14, 2016 on Hotels
4 out of 5
by A verified traveler

Posted Jan 16, 2016 on Hotels
Quality hotel. Hotel staff was very helpful
5 out of 5
by A verified traveler

High lite of trip

Posted Oct 24, 2015 on Hotels
Hotel was better than expected English speaking Great breakfast Access to massage
3 out of 5
by Rosanna

This traveler left a rating score only Posted May 18, 2015 on Hotels
5 out of 5
by A verified traveler

Pleasant Stay

Posted May 18, 2015 on Hotels
Clean room and comfortable bed.