Daily local cuisine breakfast for a fee

Reviews of Casa del Mar Hotel

3.5 out of 5
Casa del Mar Hotel
Kondylaki 37, Chania, Crete

Reviews

9.4

Exceptional

Rating 10 - Excellent. 25 out of 35 reviews" "
Rating 8 - Good. 9 out of 35 reviews" "
Rating 6 - Okay. 0 out of 35 reviews" "
Rating 4 - Poor. 1 out of 35 reviews" "
Rating 2 - Terrible. 0 out of 35 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Yvonne Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nora the owner could not do enough for us . Accommodation had character and was very comfortable and had all we needed . Location although busy was attractive
Stayed 9 nights in Sep 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment
Room or I should say apartment was very spacious n very well kept. In a great location in old town with lots of restaurants in area. Owner/ manager Nora was a lovely lady who was great to talk with n offer her help. Would definitely stay there again.
Stayed 9 nights in Sep 2022

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay - thank you
We were so happy that we stayed at Casa del Mar. The location in Chania was excellent for all the things to see/do/eat in/around the town. And the room with the balcony was lovely - and although there was some noise from the street below, this was not at all annoying at all. And Nora was exceptionally helpful with advice and suggestions. We hope to visit again!
Stayed 7 nights in Jun 2022

10/10 Excellent

Maciej

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very central, clean and spacious, great contact with the owner, she is very helpful, highly reccomnded.
Stayed 3 nights in May 2022

10/10 Excellent

Karolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely Special Weekend
The Service and location were unbeatable! beautifully decorated rooms, cannot recommend this place enough!!!
Stayed 4 nights in Sep 2021

10/10 Excellent

Veronika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing hotel in the heart of Chania
An amazing place to stay in the heart of Chania old town. I'd happily give this place 11 stars if I could. The host, Eleonora was extremely helpful and we're really happy we chose her hotel for our 5 nights in Chania. The room was well equipped, clean, comfortable, quiet. It had everything we needed for our holiday. The location is perfect, you have the harbour, many cafes and restaurants right at your doorstep. We'd come back to stay here again for sure!
Stayed 5 nights in Jul 2021

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was amazing and good location in Chania. The owners of the hotel were fabulous. They even took their time to help us out with a broken down car. Wonderful folks. Definitely recommend the hospitality here.
Stayed 3 nights in Jun 2021

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic Hotel in the Heart of Chania
My partner and I thoroughly enjoyed our stay at the Casa del Mar Hotel. The property is in a perfect location within the old town and a few minute's walk from all of the attractions. The hosts are very helpful, knowledgeable about the best restaurants to eat at and sites to see. Highly recommend staying here.
Stayed 4 nights in Jul 2021

10/10 Excellent

Andreas, London, UK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and very comfortable room at one of the best locations in the Old Town. The staff is very friendly and welcome. As I arrived with a late flight, my access to my room was already prepared and the check in was stress free. In Covid19 times, you feel safe 24/7 in Casa Del Mar. Hygiene is of first class and the rules are kept perfectly well by the staff and without making you feel uncomfortable at any time.I would certainly come back with no second thoughts. Thank you Eleonora, thank you Casa Del Mar for making my holidays so relaxing and enjoyable.
Stayed 3 nights in Jul 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2019
Response from Panos - Reservations Dpt. on Sep 16, 2019
Dear guest, Initially, we would like to thank you for choosing Casa del Mar Hotel for your stay to Chania and furthermore for taking the time to leave such a positive review. We are absolutely delighted to see that you have enjoyed your stay with us and we will be honored to welcome you once more during your next visit to Chania. Kind regards, The Casa del Mar Hotel Chania Team

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and very clean! Would highly recommend as long as u dont have a car...parking is incredibly difficult here.
Stayed 1 night in Jun 2019
Response from Panos - Reservations Dpt. on Jun 25, 2019
Dear guest, Greetings from Chania and thank you very much for taking time to write such nice words for our hotel. In deed our hotel is situated right to the heart of the old Venetian port, within pedestrian alleys and next to everything (sites, stores, restaurants, etc.) that a guest might need during his vacation. Our hotel is situated near (10' walking distance) the municipal parking of Talos Square, but parking to Chania old port during the summer season is difficult, as it is the main attraction of the whole province and everybody visits it. We hope to have the opportunity to welcome you once again to the near future. Kind regards, The Casa del Mar Hotel Chania Team

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Case del Mar was amazing !
Highly recommend. Beautiful rooms with a traditional and comfortable vibe on a perfect street right off the harbour. Worth every penny and will be back!
Stayed 5 nights in May 2019
Response from Panos - Reservations Dpt. on Jun 3, 2019
Dear Jacob, First of all we would like to thank you for taking the time to make a review for our hotel and of course for your amazing comments. In deed, our hotel is situated to one of the most beautiful alleys of the old Venetian port of Chania and our hotel's rooms decoration is something that the owners have invested a lot. We really hope to have the honor to welcome you once more in the near future. Best regards, The Casa del Mar Hotel Chania Team

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The hotel is located in the old town, very close to the old port and plenty of restaurants and cafes. Is at walking distance from the most important places to visit. The staff is amazing! They are kind, helpful and will make sure you have a pleasant stay. I'd book again
Stayed 3 nights in May 2019
Response from Panos - Reservations Dpt. on May 26, 2019
Dear Daniel, First of all we would like to thank you for tsaking the time to write a review for our hotel. It was a great pleasure for us to have you as our guest. Our hotel is situated to one of the most busy alleys of the port and our guests have plenty of options regarding restaurant and bars nearby. Eleonora & Manolis take into serious the accommodation of their guests and for them it is vital to make everyone feel like home and assist them the best available way. It will be a great honor for us to welcome you once again to our lovely hotel. Kind regards, The Casa del Mar Hotel Chania Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot just steps from harbor
Wonderful rooms in the heart of old town. The front rooms have balconies over the pedestrian street, and the rear ones overlook a quiet garden area. Our room was a small apartment with a little kitchen and a loft. Very good condition, good bathroom. Owners are charming and very helpful. Note that it's on a street with no car access, so don't waste time like we did trying to drive to it! Parking garage on Piraeus St under the supermarket is closest, about 150m walk.
Stayed 5 nights in Apr 2019
Response from Panos - Reservations Dpt. on May 26, 2019
Dear guest, Greetings from Chania and thank you very much for spending time to write such nice words for us. In deed our small hotel is situated right to the heart of the old Venetian port of Chania, next to every place a harbor's guest might need. Apart for the private parking there is also a municipal, free of charge, parking for our guests' vehicles. We really hope to have the opportunity to welcome you once more as our guests in the near future. Kind regards, The Casa del Mar Hotel Chania Team

10/10 Excellent

Janice

This was a delightful place to stay for a few nights as it not only had a kitchen and washing machine it had a number of appliances in kitchen such as toaster that we didn't get in other places. The manager was extremely helpful with advice and when the stove didn't work she allowed us to use another apartments. Even though it was November we enjoyed coffee on the patio. Really liked this place though the post in the kitchen was a bit of challenge when it came to meal prep.
Stayed 3 nights in Nov 2018
Response from Panagiotis - Reservations Dpt. on Nov 25, 2018
Dear Janice, Greetings from Chania and thank you very much for spending time to write about our hotel in such positive attitude. It is really great for us to receive such nice comments by our beloved guests. In deed our apartments are fully equipped so can guests can feel and act like home. About the weather, November is a month that, even though is low season for our city, the weather is great and some days you can still feel like summer. For once more, we would like to thank you for choosing Casa del Mar Hotel Chania for spending your vacation and we will be honored to welcome you once more in the near future. Thank you, The Casa del Mar Hotel Chania Team

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was small. I think only 4 rooms. Owner/manager very nice and accomadating. End of season so very slow. mostly no one is around related to staff. Very old and very cute. Only complaint is that the mattresses were covered in plastic. I simply don’t like this. I was able to remove plastic and that solved that problem.
Stayed 3 nights in Oct 2018
Response from Panagiotis - Reservations Dpt. on Nov 5, 2018
Dear Dave, Thank you very much for having chosen Casa del Mar Hotel Chania for spending your vacation and for your kind review of our hotel. In deed our hotel is tiny and has 4 rooms in total, 2 in each floor. Due to the size of the hotel our staff has 4 persons in total, but our maid is daily present to the hotel, in order to clean the rooms, but usually apprears when our guests are out of their rooms, or really early in the morning for the cleaning of the common areas. Our receptionist, Eleonora, is present for limited hours to the reception desk, but always in your disposal via a phone call. Regarding our mattresses, you have noticed that are brand new that's why there were plastics on them. Nevertheless, we would like to thank you for your comment as it was really helpful for us; we have already removed them. For once more, we would like to thank you for your preference to Casa del Mar Hotel Chania and we hope to welcome you once more to the near future. Kind regards, The Casa del Mar Hotel Chania Team

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2018
Response from Panagiotis - Reservations Dpt. on Sep 19, 2018
Dear Scott, We would like to thank you very much for taking the time to rate our hotel. Nevertheless, it would have been very useful for us to learn whether there was anything that caused a negative impact during your stay with us. We remain at your disposal for any further queries. Kind regards, The Casa del Mar Hotel Chania Team

8/10 Good

Sheldon, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Location in the heart of Old Town
Staying at Casa Del Mar puts you in the heart of Old Town- on a picturesque little street lined with a bakery, bars, shops and restaurants. Literally steps from the Venetian Harbour. Eleanor kindly allowed us to leave our luggage there when we arrived early and graciously led us to the nearest Starbucks so that my wife could do an online meeting. We stayed in a split level room, and the room itself was spacious with good ventilation and a cute little verandah looking out onto the busy street. As you are in the middle of everything, it can get noisy, but the location is worth it! Breakfast can be bought at the bakery downstairs, and enjoyed on your verandah! Overall: Great location, friendly host.
Stayed 2 nights in Aug 2018
Response from Panagiotis - Reservations Dpt. on Aug 28, 2018
Dear Sheldon, First of all we would like to thank you for choosing Casa del Mar Hotel for spending your vacation to our beautiful city and give us that positive remarks. Indeed our hotel is situated within the heart of the old Venetian port and next to it our guests can find everything they might need. Eleonora is the heart of the hotel and she is well trained and happy to assist any of our guests as welcoming each one of you is a great honor for us. The room you have stayed (superior loft) is the biggest, more comfortable, as it is ment to accommodate also families and the best room of the hotel. We are really pleased to have you as our guest and we hope to have the opportunity to welcome you once more in the near future. Thank you, The Casa del Mar Hotel Chania Team

10/10 Excellent

NIKOLAOS

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Κεντρικό και όμορφα ανακαινισμένο δωμάτιο
Βρίσκεται σε κεντρική τοποθεσία με θέα στο ενετικό λιμάνι στην όμορφη οδό Κονδυλάκη. Εύκολο πάρκινγκ στην γύρω περιοχή.
Stayed 5 nights in Aug 2022

8/10 Good

Alessandro

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Posizione eccellente. Stanze deliziose.
Stayed 4 nights in Sep 2021

10/10 Excellent

Pirjo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021

8/10 Good

Gun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upåklagelig service og imødekommenhed
Hyggeligt familiehotel ejet af et utrolig venligt og hjælpsomt ægtepar, som sørger for, at man føler sig godt tilpas. Perfekt beliggenhed i den rolige, gamle bydel.
Stayed 7 nights in Oct 2020

10/10 Excellent

amandine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2020

10/10 Excellent

CHRYSTELLE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon endroit
Accueil très agréable. Les propriétaires sont serviables et sympathiques. La chambre était confortable, équipée d'une petite cuisine. La propreté irréprochable, Serviettes emballées, gel hydroalcolique et lingettes à disposition. L'emplacement est idéal, au coeur de la vieille ville, dans une jolie ruelle. Une precision, l'accès à l'hôtel ne peut pas se faire en voiture. Il faut accéder par la zone de travaux sur le pont tout proche.
Stayed 4 nights in Aug 2020

10/10 Excellent

Ramy

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was so beautiful hotel quiet,and clean . and so nice person there i recommend this so much 👍
Stayed 4 nights in Jul 2020

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2019
Response from Panos - Reservations Dpt. on Sep 29, 2019
Dear Dennis, First of all we would like to thank you for choosing Casa del Mar for your stay to Chania and furthermore for taking to review our hotel. We are absolutely delighted to see that you had a great stay with us and we trully hope to have the opportunity to welcome you once again during your next visit to Chania. Kind regards, The Casa del Mar Hotel Chania Team

10/10 Excellent

Simone, Chania

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L'hôtel è in un palazzo veneziano del 600. Accoglienza e disponibilità oltre ogni aspettativa, camere ampie e bellissime curate in ogni particolare ed in stile veneziano. Tv satellitare, che in Grecia è abbastanza rara. Prezzo expredia irrisorio per questi luxury apartments. Bellissimo.
Stayed 3 nights in Jul 2019
Response from Panos - Reservations Dpt. on Aug 13, 2019
Dear Simone, First of all we would like to thank you for choosing Casa del Mar Hotel Chania for your vacation and additionally, for taking the time to write such a nice and positive review for us. It's a great pleasure to see that you have enjoyed that much your stay to our hotel. In deed the building our hotel is situated is very old and very important for the history of the old port. The whole decoration of each room and the common areas is based on the respect of the Venezian architecture. Our rooms are spacious, so all of our guests can have a pleasant stay, especially those you decide to have a long stay with us. Under the same thought we have invested in the sateliite TV, so pretty much every guest of ours, no matter where he is coming from can entertain himself when he stays to the room. We trully hope to have the opportunity to welcome you once again in the near future. Kind regards, The Casa del Mar Hotel Chania Team

8/10 Good

Fioravante

Liked: Cleanliness, staff & service, property conditions & facilities
Problemino iniziale ma poi tutto bene
Bella esperienza nel pieno centro di Chania. Proprietari gentilissimi e cortesi, anche se c’è stato un disguido iniziale . Appena arrivati non siam ostati opportunamente informati su come raggiungere la struttura che era in zona pedonale e quindi ci abbiamo messo un’ora per parcheggiare e capire con la proprietaria il tutto. Comunque poi si sono ripresi alla grande con tanti accorgimenti posti in essere ed un’estrema cortesia.
Stayed 4 nights in Jul 2019
Response from Panos - Reservations Dpt. on Aug 13, 2019
Dear Mrs. Fioravante, Initially, we would like to thank you very much for choosing our hotel during your vacation to Chania and of course for taking the time to review us. In deed our hotel is situated in the heart of the old Venetian port, so all of our guests have literally next to them everything someone needs during his vacation. The behaviour and attitude of our hosts-owners is something for which we are really proud as they are trying to balance between a friendly and professional attitude and your words are the proof that they are doing well to this matter. There was a little misunderstanding during your arrival, as it wasn't really clear the exact situation of our hotel, but this is something hat can't avoid sometimes as the majority of the sites that our hotel is published oesn't allow us to provide extra information how our hotel can be approached properly. We hope to have the opportunity to welcome you once again in the near future. Best regards, The Casa del Mar Hotel Chania Team

8/10 Good

Anne

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Suveræn beliggenhed, men...
Der er meget lydt pga trælofter/gulve. 2 gange rengøring på ni dage i underkanten. Søde værter. Suveræn beliggenhed.
Stayed 9 nights in Apr 2019
Response from Panos - Reservations Dpt. on May 11, 2019
Dear Anne, Initially, we would like to thank you for choosing Casa del Mar for your vacation to Chania. It was a great honor for us having you as our guests. The building that our hotel is situated is really old and our main aim is to maintain the initial character that's why we have kept the old wooden staircase and we only try to make the noise less. Nevertheless, we take into consideration your comment and we will forward it to our maintenance department to check it once more. About the maid service, please notice that the housekeeping department enters the room every third day, but by the time there is someone to the reception daily, any of our guests you wishes something regarding their room can let us know so we can fullfill your needs.In deed Eleonora & Manolis pay extra attention to all of our guests. Our hotel is situated to the heart of the old Venezian port, next to everything a guest might need during his/her vacation. We hope to have the opportunity to welcome you once again to the near future and check by yourselves that we have made every necessary change you have indicated. Kind regards, The Casa del Mar Hotel Chania Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Apr 2019
Response from Panos - Reservations Dpt. on May 3, 2019
Dear guest, First of all we would like to thank you for your preference to Casa del Mar Hotel Chania. We are delighted to ee that you have an wonderfull stay with us and additionally we would like to thank you for your score. We hope to have the honor to welcome once more as our guest. We remain at your disposal for any further queries. Kind regards, The Casa del Mar Hotel Chania Team

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Ci siamo stati a dicembre, in centro storico quasi tutti i negozi sono chiusi resistono aperti pochi ritrovi (bar e ristoranti). pochi i turisti. Siamo stati sistemati in tipico lotto del centro storico, le stanze sono al secondo e ultimo piano. Sistemazione faticosa: alloggio pulito, ma senza un appoggio per valigie asciugamani o dentifricio ((niente di tutto ciò). Inoltre faceva freddo il condizionatore non riusciva a riscaldare bene l'ambiente anche perché, uscendo per tenere la chiave, si era costretti a togliere corrente. Insomma una sistemazione pensata per l'estate ma poco per l'inverno.
Stayed 2 nights in Dec 2018
Response from Panagiotis - Reservations Dpt. on Jan 14, 2019
Dear guest, Greetings from Chania and thank you very much for spending time to comment our hotel. In deed our hotel is situated right to the heart of the old Venezian port, next to stores and places that someone must visit in Chania. Nevertheless the old port during winter has not so many options, regarding shops, as the social life is being moved to the centre of the new city of Chania. There are though enough bars & restaurants that remain open for the guests who wish to stay to the port like you. Regarding the room, the description of each room to every site we sell, includes every available amenity we offer and we are pretty sure that all of those we refer were included to you room. Despite that, if you needed something extra you could have asked by our colleague, who was daily there, during your stay, in order to provide it. The same occurs with the A/C; indeed and this is something that we need to fix, when the key is out of the room, there is no electricity and no heat to the room, but we have a solution to that matter, but you should have informed our colleague, so she could assist you. For once more, we would like to thank you for spending your vacation with us and we hope we can have the honor to welcome you once more to our hotel, the period you wish. We remain at your disposal for any further queries. Kind regards, The Casa del Mar Hotel Chania Team

10/10 Excellent

CHRISTOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
The place was wonderful situated in the old Jewish quarter of Chania old town. It was pretty clean and quiet.Walking distance to all major attractions. Highly recommented.
Stayed 1 night in Dec 2018
Response from Panagiotis - Reservations on Dec 15, 2018
Dear Christo, Greetings from Chania and thank you very much for taking the time to leave such nice comments for our hotel. In deed our hotel is situated just next to the Jewish Synagogue of the old Venetian port of Chania, right to the heart of the port's center. The cleaning standards of our hotel are high and this is something in which we pay a lot of attention regarding our staff. We will be honored to welcome you once again in the near future. Kind regards, The Casa del Mar Hotel Chania Team

10/10 Excellent

Damien, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top :)
Très très sympa, super rapport qualité prix :) je recommande ;)
Stayed 2 nights in Oct 2018
Response from Panagiotis - Reservations Dpt. on Nov 25, 2018
Cher Damien, Serenissima Boutique Hotel Canee tenait à vous remercier chaleureusement pour votre temps et vos commentaires très positifs. Il est très important de savoir que nos visiteurs ont et profitent une expérience positive chez nous. Nous espérons avoir l'honneur de vous accueillir prochainement à l'hôtel.

10/10 Excellent

Dorthe

Vores bedste anbefalinger
Vi boede hos de mest gæstfrie værter lige i smørhullet af Chani. Vores allerbedste anbefalinger. Indrettet med sjæl og virkelig rent
Stayed 4 nights in Aug 2018
Response from Panagiotis - Reservations Dpt. on Sep 16, 2018
Dear Mrs. Trane, Thank you very much for spending time to review our hotel. We are pleased to figure our that your stay with us was an unforgetable experience. In deed we have paid a lot of attention to the decoration of the hotel and to the cleaning of the building so the experience for you can be the maximum. One of our big advantages is also the situation of our hotel, as we are situated to the heart of the old Venetian port, next to everything a guest can ask. For once more, we would like to thank you for your preference to Casa del Mar Hotel Chania and hope to have the honor to welcome you as our guests once more in the near future. Kind regards, The Casa del Mar Hotel Chania Team

10/10 Excellent

Naomi, Sweden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in the old town
We had a lovely stay here in a beautiful, spacious room. The hotel sits in the old town of Chania with just a few minutes walk to the old harbour, and there are restaurants everywhere close by. The staff was very helpful and made us feel welcome. There’s a lovely bakery downstairs of the hotel as well which serves delicious fresh made pies, bread and pastries.
Stayed 1 night in Jul 2018
Response from Panagiotis - Reservations Dpt. on Aug 4, 2018
Dear Naomi, First of all we would like to thank you for choosing Casa del Mar Hotel Chania for spending your vacation to Crete. It is a great honor for us receiving such brilliant comments by our guests. Indeed our hotel is situated within the heart of the old Venetian harbor of Chania, just a few meters from every important site and the commercial centre of the city. We do invest a lot to the training of our staff and to the authenticity of their character, regarding their attitude toward our guests. We will be honored to welcome once more in the near future. Best regards, The Casa del Mar Hotel Chania Team