Just got back from my stay, had a great time and would definitely recommend this hotel.
Hotel: The room was very clean and had a small kitchen which was great to make a few meals, so good for those wanting to travel on a budget. The room has air conditioning, great as it was quite warm at night, and a balcony perfect for eating outside, which as the room I stayed in was in the back overlooked some nice gardens.
Service: I went on organised day trips which Gina very kindly arranged and got the times and general information, meaning all I had to do was say where I wanted to go for the day. The room was cleaned daily and had fresh bedding and towels daily.
Location/amenities: The hotel is a 10 minute bus ride from Chania Town and is surrounded by some good local Tavernas and two beaches, plus there is a bar at hotel. There are also several Super Markets close by. The hotel also has a swimming pool, although I did not go in, which looked very good.