Standard Room, 1 King Bed, Non Smoking, Kitchenette | In-room safe, desk, blackout drapes, iron/ironing board
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Reviews of Sapphire Inn & Suites

2 out of 5
Sapphire Inn & Suites
15765 I-10 East, Channelview, TX

Reviews

6.8
Rating 10 - Excellent. 28 out of 99 reviews" "
Rating 8 - Good. 25 out of 99 reviews" "
Rating 6 - Okay. 18 out of 99 reviews" "
Rating 4 - Poor. 8 out of 99 reviews" "
Rating 2 - Terrible. 20 out of 99 reviews" "

7.6/10

Cleanliness

6.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from b on Oct 20, 2023
thank you

10/10 Excellent

Jose J

Stayed 1 night in Sep 2023
Response from b on Oct 20, 2023
thank you

2/10 Terrible

Briana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible peoples and service bever staying here again
Stayed 1 night in Sep 2023
Response from bin on Sep 15, 2023
na

8/10 Good

Janesa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from bina on May 27, 2023
Thank you

8/10 Good

Monique

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front desk clerk was extremely rude and spoke to me as if I didn't have any sense. Kept repeating things in a rude tone as if I didn't agree to comply with any rules and regulations. Tried to argue with me about giving me a receipt. My room was extremely clean and comfortable. Front desk should be trained on customer service. Had I not been tired from looking for rooms all night already, I would not have stayed due to her poor attitude and service.
Stayed 2 nights in Mar 2023
Response from b on May 5, 2023
sorry for all your inconviance

10/10 Excellent

Keshia

Stayed 1 night in Feb 2023

6/10 Okay

Jalie

Stayed 1 night in Aug 2022
Response from Amiee on Aug 19, 2022
Ma'am, thank you for this rating. However, you did not stay with us. Thank for for the feedback.

10/10 Excellent

Cheryl

Stayed 1 night in Oct 2021
Response from Amiee on Oct 20, 2021
Cheryl, Thank you for rating your stay. It was a pleasure to have you stay with us. We hope to see you again soon.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I believe it advertised breakfast, but only had coffee. The gentleman at the desk did apologize for that. In all the stay was clean and comfortable.
Stayed 1 night in Sep 2021
Response from Amiee on Sep 6, 2021
Mr. Paul, we are sorry for the inconvenience. Due to Covid-19 and the small breakfast space, we wish to keep our guests safe- thus we have discontinued breakfast services for the time being. We are happy that you enjoyed your stay. We look forward to seeing you again in the future.

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s really pretty inside clean I like this kind of places to stay
Stayed 1 night in Aug 2021
Response from Amiee on Sep 1, 2021
Javier, we are glad you liked our rooms. It was a pleasure to have you stay with us. We hope to see you again soon.

10/10 Excellent

zachary

Stayed 1 night in Jul 2021
Response from Bina on Jul 25, 2021
Thank you

8/10 Good

Verified traveler

Stayed 1 night in Jun 2021
Response from bina on Jul 10, 2021
thank you

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Soorryyyy
We got to the hotel to check in around noon and were told that we couldn't check in until 3 so we left and came back again at 3, which at that time the office door was locked and no one would answer the door or outside bell. We then left and came back again 2 more times and still nobody was even in the office to answer the door then finally by the third time someone did answer but we were told that due to something called expedia.com ( which is something I have never even heard of or have any idea what that even is and do not understand why they would tell Sapphire to not rent a room to me that was already paid for and then on top of all that hassle she claims that she didn't have to refund me. Me nor my husband ever even stepped foot in a room at all..!!?
Stayed 1 night in Apr 2021
Response from Amiee on Apr 12, 2021
Michael, We are sorry to hear of this inconvenience. We will look into this matter directly. However, we want to inform you that Expedia is the parent company of Hotels.com, and an email was received from Expedia telling us that they would not honour the reservation. If you have any issues with a refund due to this, please contact Expedia or Hotels.com and they can work this issue out directly.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021
Response from Amiee on Apr 12, 2021
Thank you for your feedback. Thank you for staying with us. We hope to see you again in the future.

2/10 Terrible

Brandi

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
SCAM ARTIST
They refused to check us in even though we had receipts and bank statements. Stole $160 from us and we are going to contact the lawyer if it is not refunded
Stayed 1 night in Mar 2021
Response from Amiee on Mar 29, 2021
Ms. Brandi, please contact expedia.com directly in regards to your refund, as they were the ones who issued a notice to not extend the service. If you have any further questions, please contact them.

2/10 Terrible

Verified traveler

Traveled with family and small children
I booked my trip through Expedia and upon arrival to check in i was informed there were no more rooms available with double beds that i ordered. When i asked how i can be refunded i was told to figure it out. Not to mention there waa absolutely no parking. Cars were blocking others.
Stayed 1 night in Mar 2021
Response from Front Desk Staff on Mar 24, 2021
Thank you for your feedback. We are sorry for the inconvenience. We will look into this directly.

4/10 Poor

Rosario

Stayed 1 night in Mar 2021
Response from Amiee on Apr 4, 2021
Rosario, we are sorry to hear that you had a less than stellar stay. Please know that we are using your feedback to try and do better. Thank you for your stay.

8/10 Good

Leslie

Stayed 2 nights in Mar 2021
Response from Amiee on Apr 4, 2021
Leslie, we are glad that you enjoyed your stay. Thank you for staying with us. We hope to see you again in the future.

6/10 Okay

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness
The stay was good, the 50 dollar deposit was outlandish, and the parking was terrible!! But the stay was fine.
Stayed 1 night in Mar 2021
Response from Front Desk Staff on Mar 24, 2021
Thank you for your feedback. We enjoyed having you stay with us. We will relay this message to the staff.

8/10 Good

Jody

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2020
Response from Amiee on Jan 13, 2021
Jody, Thank you for your feedback. We will share this with the staff. We are glad to hear you had a pleasant stay. We hope to see you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden treasure
The place was clean and safe
Stayed 1 night in Jan 2021
Response from Amiee on Jan 13, 2021
Thank you for your feedback. We will share this with the staff. We are glad to hear you had a pleasant stay. We hope to see you again soon.

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room
Clean room took a while to check in because using a third party
Stayed 1 night in Dec 2020
Response from Amiee on Jan 13, 2021
Victor, Thank you for your feedback. We will share this with the staff. We are glad to hear you had a pleasant stay. We hope to see you again soon.

8/10 Good

Elizabeth

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Good
It was nice
Stayed 1 night in Nov 2020
Response from Amiee on Dec 2, 2020
Elizabeth, We are happy to hear that you enjoyed your stay. We do hope we will see you again in the future. Thank you for staying with us. Thank you for your feedback.

2/10 Terrible

Teodoro

Stayed 1 night in Aug 2020
Response from Amiee on Aug 30, 2020
Teodoro, we thank you for staying with us. We're sorry for the inconvenience. Please know that we are working with our staff to make sure that everyone has a pleasant stay. We hope that you will come back and see the changes we have made.

10/10 Excellent

Aderiya

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Amiee on Aug 5, 2020
Thank you for your feedback. Thank you for staying with us. It was a pleasure to have you.

6/10 Okay

Karley

Business traveler
Office people very rude
Stayed 1 night in Jul 2020
Response from Amiee on Aug 5, 2020
Karley, we're so sorry to hear this. Rest assured, we will look into this matter. Thank you for staying with us.

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean room and the staff was very helpful and courteous
Stayed 1 night in Jul 2020
Response from Amiee on Jul 15, 2020
Francisco, thank you for your kind feedback. It was wonderful to have had you stay with us. We're glad you enjoyed your stay. We hope to see you again soon.

2/10 Terrible

Teodoro

Disliked: Staff & service, room comfort
Paid for booking in advanced online when I got their they acted like they couldn't find the booking no one spoke English
Stayed 2 nights in Jun 2020
Response from Amiee on Jun 28, 2020
Teodoro, We're sorry to hear that you had some issues at check in. We will look into these issues with the staff and work to make changes accordingly.

4/10 Poor

Megan

Disliked: Staff & service, room comfort
Worst customer service ever
Horrible service completely rude. Told me I couldn’t have guest in my room even though I have 1 persons in the room other than the set number of guest which was 2. Go to take a shower but unfortunately I couldn’t because I had no soup and when I called the front for some they told me to come some. When I got to the front they had 3 cups 1/4 full of each shampoo, conditioner and body wash. No lids. Breakfast was very disappointing also! They did not have anything to eat other than dry rasain brand flacks! Literally! No milk at all! Who serves cereal for breakfast with no milk? Couldn’t even get anything to drink because there was nothing to even try to drink. At the end of my stay of course they would come banging on my door at like 12:55 telling me checkout is 11am. Well when I checked in they told me I could check out at 12 because I requested a late checkout when I booked the room. Alittle after 11 they come banging again saying it’s passed 11 and I once again reminded them that they have gave me a later checkout and that it was 12 not 11. I don’t understand what kind of customer service they are used to but this is not the way to treat your customers. I will not be requesting anyone to stay here!!! I will not be staying here either!
Stayed 1 night in Dec 2019
Response from Amiee on Dec 12, 2019
We're sorry to hear this. We will look into this directly with the staff. Thank you for staying with us.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the jacuzzi in the room. Very clean, good location.
Stayed 1 night in Mar 2019
Response from Amiee on Mar 22, 2019
Thank you! Thank you for staying with us. Thank you for your feedback.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
There’s nothing to complain about at this hotel but then agin there’s also nothing to brag about either
Stayed 1 night in Jan 2019
Response from Amiee on Jan 7, 2019
Thank you for your feedback. Thank you for staying with us.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please Don’t Stay Here.
Rooms are not even close to as pictured. Walls are painted in browns. Broken toothbrush left in the room nightstand, which had obviously been there a long time by the look of grime and just nastiness. Shower had a few long black hairs in the tub (I’m an ash blonde). The ‘sitting area’ couch was faded, ripped in places and just generally gross, not to mention blue and white swirl pattern. The entire room was horribly mismatched. The bright blue and red carpet (think ‘bowling alley’) was halfheartedly vacuumed, mostly just the two travelled areas, but still had small white papers etc. around the wall areas. Questionable people walking around and goings on through the night. Not much sleep due to this, even though they do have cameras set up in the lobby registration area. This hotel was previously a Days Inn and they still use a lot of the same items left when they changed the name, items in the rooms/lobby. The only positive I can give is that the sheets *appeared* to be clean, bright white and small smell of detergent. Overall not a good place to stay, pay the extra $30 and go stay and the Holiday Inn, I would have, had they a room and not booked up at midnight. This stay at the Sapphire was definitely not planned. I normally do not leave reviews, but this one needed to be left. Save yourself the grief and waste of money, which they will not refund, even if you walk in and abruptly walk back out to the lobby to get out of there. Overall zero stars. Can’t upload my photos :/
Stayed 1 night in Jun 2018
Response from Amiee on Jun 18, 2018
Thank you for your feedback. We are currently in the process of redoing our rooms. Please give us a chance to make the changes. Thank you for coming. Have a blessed day.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
It was under construction, but the room was really good
Stayed 3 nights in May 2018
Response from Bina on Jun 29, 2018
Thank you

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Front desk clerk took 15 minutes to check me in, didn't seem very knowledgeable and in 20 degree weather you would think they would move faster. He even said they were full, but I had a reservation
Stayed 1 night in Jan 2018
Response from Bina on Jan 21, 2018
We are we sorry but he is new and learning the system. Please do gave us a chance and we well make it better next time.

8/10 Good

Dale

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2017
Thank you for your feedback. Thank you for staying with us.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was very spacious and comfortable. The place was clean and the bed was very firm.
Stayed 1 night in Dec 2017
Response from Amiee on Dec 19, 2017
Thank you for your feedback. Thank you for staying with us. Have a good day.

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outskirts of Houston
Hard job to find this place from GPS and google maps wrong side of the freeway, took an hour to locate ! Overall pleasant stay breakfast was very simple interesting colour s heme in rooms !
Stayed 2 nights in Dec 2017
I'm sorry about your GPS issues. I will look into it. Thank you for staying with us. It was nice to meet you. - Amiee

6/10 Okay

Verified traveler

Stayed 1 night in Nov 2017
Thank your for your feedback. Thank you for staying with us.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017
Thank you

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boo!
Very "old"-fashioned and not very modern. There was a "hidden" charge for having a guest. Just overall an unpleasant experience.
Thank you

6/10 Okay

Kevin, New York

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The receptionist
The lady is extremely rude. Did not make you feel welcomed at all.
Response from Amiee on Nov 30, 2016
I'm sorry for this inconvenience. I will look into this matter directly.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun look and clean. Great staff
The staff was great and very welcoming
Response from General Manager on Nov 10, 2016
Thank you

2/10 Terrible

M Nicholas, US

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Drug Dealers Live there.....
Awful, Awful, Awful......We knew we were in for a rough night's sleep when we saw the room next to us had a fan in the window. Turns out, people came to the window all night long -- lots of noise and what appears to be a dangerous situation. When complaining the next day, the desk clerk acknowledged that there were people living in the room as a permanent residence....Come on management, you know what was going an and deserve this review!
Response from Bina on Nov 1, 2016
Sorry we well fix this, Thank you

4/10 Poor

Beatriz

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Disappointed!!
The room was clean and the bed was very comfortable. Our room was handicapped accessible so the doors were wide and room was very spacious. Didn't feel cramped in at all. The front office staff was not very welcoming nor friendly. I was very disappointed in the so called "continental breakfast" that was supposed to be included. Food offered was extremely limited even though there weren't very many guests staying there at the time. Only 2 pancakes and a couple of pastries and some molded raisin bread was laid out and we went only 20 minutes into the breakfast serving time. There were 4 of us in our party and there wasn't enough food for all of us. Although the room was very clean, I would not consider staying here again. Not worth the price they charge.
Response from General Manager on Nov 1, 2016
Sorry and thank you

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Nov 1, 2016
Thank you

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not pet friendly at all!!!
I booked a room here thinking that this was a pet friendly hotel b/c it says there is a $10 a day pet fee. When I arrived there were signs in the lobby that said CLEARLY NO PETS ALLOWED. So being baffled I didn't say anything at first. Then manager tells me there are no pets allowed in rooms. I told him I only booked here because I thought it was pet friendly. He said no it isn't & hasn't been in over a year. So I asked him if I could cancel this for free & he did. I appreciate that he did but he was not very nice nor did he apologized about the problem. I'm glad I had to find another hotel because he was not pleasant. I can't say how the rooms were because I never went in any of them.
Response from Bina on Oct 21, 2016
Sorry for this issue and we well correct this. Thank you

2/10 Terrible

Wendy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I never stayed. Your website n their site says "pet friendly" WRONG. No Pets allowed.
Response from General Manager on Oct 21, 2016
Sorry but no pets. Thank you

6/10 Okay

Lucinda, Louisiana

Liked: Cleanliness, staff & service, room comfort
Last minute quick stay
Ugly mismatched decor
Response from General Manager on Oct 21, 2016
Thank you

6/10 Okay

NYKESHIA, AL

Disliked: Cleanliness, staff & service, property conditions & facilities
RUDE SERVICE
Cleanliness of room/hotel Quality of service Hotel amenities Hotel location
Response from General Manager on Oct 21, 2016
Thank you

10/10 Excellent

Mary, Austin, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay at a reasonable rate.
We loved our rooms. They were clean, quiet and well appointed. The ceilings are painted like the sky....very nice. This hotel has the most comfortable beds I've been in for a long time. This is our third time to stay there and we would do it again.
Response from General Manager on Oct 21, 2016
Thank you