Ratings based on 97 Verified Reviews

4.3 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Sep 9, 2016 on Hotels
Comment from Hotel Management
Nov 30, 2016 by General Manager, Hotel Management
Your satisfaction, feedback and business are very important to us. On behalf of the entire team, we look forward to seeing you in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Burleson, TX

Labor Day Weekend Vacation

Posted Sep 5, 2016
Pros: Easy to find. Regular 2 queen bed room had plenty of space. Security watched evening parking lot. Mini-fridge and microwave were nice to have.
Cons: Get pool customer ready. Repair ice maker on 3rd floor. Repair GFCI outlets in bathroom in room 321.
Location: NASA, Kemah Boardwalk, Battleship Texas within a 1/2 hour ride. Multiple fast food chain locations within walking distance.
Arrived on Friday night. No problem locating the hotel and parking was plentiful and lit well. Back entrance closed to secure the lot. Security person was in his vehicle watching the parking lot. Check in went smoothly and room was customer ready. Room was very clean, beds were tightly made, bathrooms were also very clean. 5 pillows on each bed for personal choice and comfort. Breakfast was a step above continental breakfast. It was light, but did offer scrambled eggs and sausage in hot plates. Made you own waffles that were Texas shaped. The biggest disappointment was the fact that the pool was green and out order. We were in room 321 and my sister's family in room 308 were not happy about this, since we wanted to relax in the pool after busy days out. (My sister arrived on Saturday.) We wanted to ask for a partial refund due to this, but let it go. Maybe management will read and respond to the request. We could not change hotels, since the pre-pay was non- cancel and non-refundable. I would not usually complain about this, but it was a holiday weekend and this was neglect on the maintenance and hotel management's responsibilities. I also needed to mention that the GFCI outlets were out in the bathroom, but the front desk did offer to fix. The time was not convenient, since maintenance won't come in to the room with guest in the room. I understand this, so were okay with it, but this should be fixed for the next guest. Front desk very cordial and empathetic
Comment from Hotel Management
Sep 7, 2016 by Arturo, Hotel Management
Thank you for taking the time to convey your comments regarding your recent experience with the Fairfield Inn & Suites in Channelview, Texas. Your willingness to share your thoughts with us in regards to the pool is genuinely appreciated. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. The hotel’s management has reviewed your comments and appropriate action has been taken to ensure a situation of this nature will not be repeated in the future. Again, please accept our sincere apologies. We hope you will continue to use Marriott hotels as your lodging of choice, and look forward to welcoming you back in the future.
3 out of 5
by A verified traveler

Noisy outside

Posted Aug 11, 2016 on Hotels
Got a room on the first floor by the pool area. Not sure what time it closed, but there was lots of noise coming from the pool well past 10pm. I was exhausted from a 6 hr. drive so it didn't stop me from sleeping, but I would have requested a different room had I known beforehand.
Comment from Hotel Management
Sep 7, 2016 by General Manager, Hotel Management
Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization.
5 out of 5
by Anita

Posted Jul 24, 2016 on Hotels
We had unruly neighbors, and the hotel staff came up immediately with a key to another room, and friendly about it as well.
Comment from Hotel Management
Aug 2, 2016 by Arturo Canales, Hotel Management
Thank you for taking the time to provide us with your feedback, we truly hope there will be an opportunity for you to return to our property and let us provide you with the service you expect and deserve.
5 out of 5
by Shayla from San Antonio

Posted Jun 22, 2016 on Hotels
Very large room. Very comfortable except for the sofa bed. We could feel the springs. Besides that we loved it. Would absolutely stay again.
Comment from Hotel Management
Aug 2, 2016 by Arturo Canales, Hotel Management
Thank you for sharing your story with us, we are delighted that your stay with the Fairfield Inn & Suites Houston Channelview was enjoyable. Thanks!
2 out of 5
by Steven from Austin Texas

Never Again

Posted Jun 14, 2016 on Hotels
Horrible bed - dirty bathroom
Comment from Hotel Management
Aug 2, 2016 by Arturo Canales, Hotel Management
Please accept my most humble apologies for the issues you encountered. It is our goal to provide only the highest level of customer service and accommodations for all our guests. We value you as a guest here at Fairfield Inn & Suites Channelview and I want you to know that your concerns are our concerns!
4 out of 5
by Amber from Colorado

Friendly staff

Posted May 30, 2016 on Hotels
The front desk staff was friendly and helpful. When we went for breakfast everything was gone and we had to wait for items to be replenished one at a time. It was a decent place to crash for the night.
Comment from Hotel Management
by Arturo Canales, Hotel Management
Thank you for your comments, we look forward to the opportunity of serving you again in the future. Thank you for choosing Marriott Hotels
5 out of 5
by Leslie from Angleton, Texas

Great stay!

Posted May 22, 2016 on Hotels
We had a great stay at The Fairfield Inn & Suites! We had a wedding to go to when we stayed and it was a short distance from the venue. We were there for two days and it was definitely a nice place to come back to and relax. The room was very spacious, the staff was friendly, and everything was perfect.
Comment from Hotel Management
by Arturo Canales, Hotel Management
We appreciate you taking the time to make us aware of your delightful experience during your recent stay. We are always pleased to receive praise and acknowledgement of such a positive nature. It is truly rewarding when guest recognized our staff’s efforts and takes the time to say thank you.
3 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Not handicapped as requested.

Posted Apr 11, 2016
Pros: Easy to find, nice appearance, nice lobby, continental breakfast was all right, but sausage was way too greasy to be edible.
Cons: Management should be aware of what constitutes "handicapped room" really means and have more than one accommodation for their site.
Location: N/A
We were told we were in a handicapped room. However, there was no bar located close enough to the commode for my husband (78 and handicapped) to rise.. He was unable to get up from the commode and I had to assist. Not a problem for me, but if I am told it was a handicapped room, then it should be serviceable. Also, I had specifically asked for a tub bench for my husband to use in getting into/out of the tub. There was no tub bench for his use. When asked why they did not provide one as requested, I was told that if I had decided to stay another day, they would not have been able to have another tub bench available for another handicapped guest since we would have been using it. This did not make sense to me. I told them I hoped they never had an opportunity arise that would send them two handicapped individuals for the same night. How would they be able to accommodate both guests if they did not have enough tub benches available to each handicapped guest! As a normal motel room, it was nice and if we had not needed a handicapped room it would have been acceptable. Don't appreciate being lied to by staff or management.
Comment from Hotel Management
Apr 21, 2016 by Arturo, Hotel Management
We value you as a guest here at Fairfield Inn & Suites Channelview and I want you to know that your concerns are our concerns! We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. The hotel’s management has reviewed your comments and appropriate action has been taken to ensure a situation of this nature will not be repeated in the future
5 out of 5
by Carlo

Posted Apr 8, 2016 on Hotels
Comment from Hotel Management
Jun 25, 2016 by Arturo Canales, Hotel Management
Your satisfaction, feedback and business are very important to us. On behalf of the entire team, we look forward to seeing you in the near future.