Ratings based on 90 Verified Reviews

4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Channelview tx

Horrible service

Posted Dec 19, 2016
Kept complaining 5 times about neighbors slamming the doors and running on the hallways late at night for 2 consecutive nights and nothing was done about it. They do not have a manager on site. I was just given a business card to call and see if he is in during the day. Employees at the front desk looked like high school kids and did not know what to do. Housekeeping would come to clean at 8am and if you told them to come back later your room would not get cleaned. One housekeeper even asked me why i was checking out so late (check out time is 12) and i was leaving at 11:30am. She said that screwed up with her cleaning schedule. I didn't know that at this hotel I had to pay and be on schedule with the staff and must accomodate them????. I was so upheld that i decided to change hotels. I moved to the Holiday Inn and it was cheaper and better quality and service. They lost 10 more days of business from me. The price they charge does not equate to the service they provide. They should be charging $50 per night and be switched to 1 star hotel. Would not recommend it at all.
3 out of 5
by A verified traveler from Tyler, TX

Business Hotel in Channelview

Posted Dec 8, 2016
Unfortunately I have several issues with my stay for only one night at this hotel: - Noise room. The hotel is next to highway I-10, and at third floor you could heard a lot of noise. - A/C window unit did not work. - Everyone of the three towels at the room were not in a clean condition.
Comment from Hotel Management
Dec 13, 2016 by Arturo, Hotel Management
Please accept my most humble apologies for the issues you encountered. It is our goal to provide only the highest level of customer service and accommodations for all our guests. We value you as a guest here at Fairfield Inn & Suites Channelview and I want you to know that your concerns are our concerns! Thanks
4 out of 5
by A verified traveler

Convenient hotel with nice ammenities

Posted Dec 7, 2016 on Hotels
The room was not clean, but I made do. The breakfast buffet was great and the room was comfortable.
Comment from Hotel Management
Dec 13, 2016 by General Manager, Hotel Management
Thank you for taking the time to provide us with your feedback, we truly hope there will be an opportunity for you to return to our property and let us provide you with the service you expect and deserve.
1 out of 5
by A verified traveler

Posted Nov 24, 2016 on Hotels
Most disgusting breakfast that I have ever seen, and I stay in a lot of hotels
Comment from Hotel Management
Nov 30, 2016 by General Manager, Hotel Management
Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Fairfield Inn & Suites Houston Channelview. Please accept our apology for not meeting your expectations during your stay.
5 out of 5
by A verified traveler

Posted Sep 9, 2016 on Hotels
Comment from Hotel Management
Nov 30, 2016 by General Manager, Hotel Management
Your satisfaction, feedback and business are very important to us. On behalf of the entire team, we look forward to seeing you in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Burleson, TX

Labor Day Weekend Vacation

Posted Sep 5, 2016
Pros: Easy to find. Regular 2 queen bed room had plenty of space. Security watched evening parking lot. Mini-fridge and microwave were nice to have.
Cons: Get pool customer ready. Repair ice maker on 3rd floor. Repair GFCI outlets in bathroom in room 321.
Location: NASA, Kemah Boardwalk, Battleship Texas within a 1/2 hour ride. Multiple fast food chain locations within walking distance.
Arrived on Friday night. No problem locating the hotel and parking was plentiful and lit well. Back entrance closed to secure the lot. Security person was in his vehicle watching the parking lot. Check in went smoothly and room was customer ready. Room was very clean, beds were tightly made, bathrooms were also very clean. 5 pillows on each bed for personal choice and comfort. Breakfast was a step above continental breakfast. It was light, but did offer scrambled eggs and sausage in hot plates. Made you own waffles that were Texas shaped. The biggest disappointment was the fact that the pool was green and out order. We were in room 321 and my sister's family in room 308 were not happy about this, since we wanted to relax in the pool after busy days out. (My sister arrived on Saturday.) We wanted to ask for a partial refund due to this, but let it go. Maybe management will read and respond to the request. We could not change hotels, since the pre-pay was non- cancel and non-refundable. I would not usually complain about this, but it was a holiday weekend and this was neglect on the maintenance and hotel management's responsibilities. I also needed to mention that the GFCI outlets were out in the bathroom, but the front desk did offer to fix. The time was not convenient, since maintenance won't come in to the room with guest in the room. I understand this, so were okay with it, but this should be fixed for the next guest. Front desk very cordial and empathetic
Comment from Hotel Management
Sep 7, 2016 by Arturo, Hotel Management
Thank you for taking the time to convey your comments regarding your recent experience with the Fairfield Inn & Suites in Channelview, Texas. Your willingness to share your thoughts with us in regards to the pool is genuinely appreciated. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. The hotel’s management has reviewed your comments and appropriate action has been taken to ensure a situation of this nature will not be repeated in the future. Again, please accept our sincere apologies. We hope you will continue to use Marriott hotels as your lodging of choice, and look forward to welcoming you back in the future.
3 out of 5
by A verified traveler

Noisy outside

Posted Aug 11, 2016 on Hotels
Got a room on the first floor by the pool area. Not sure what time it closed, but there was lots of noise coming from the pool well past 10pm. I was exhausted from a 6 hr. drive so it didn't stop me from sleeping, but I would have requested a different room had I known beforehand.
Comment from Hotel Management
Sep 7, 2016 by General Manager, Hotel Management
Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization.
5 out of 5
by Anita

Posted Jul 24, 2016 on Hotels
We had unruly neighbors, and the hotel staff came up immediately with a key to another room, and friendly about it as well.
Comment from Hotel Management
Aug 2, 2016 by Arturo Canales, Hotel Management
Thank you for taking the time to provide us with your feedback, we truly hope there will be an opportunity for you to return to our property and let us provide you with the service you expect and deserve.
5 out of 5
by Shayla from San Antonio

Posted Jun 22, 2016 on Hotels
Very large room. Very comfortable except for the sofa bed. We could feel the springs. Besides that we loved it. Would absolutely stay again.
Comment from Hotel Management
Aug 2, 2016 by Arturo Canales, Hotel Management
Thank you for sharing your story with us, we are delighted that your stay with the Fairfield Inn & Suites Houston Channelview was enjoyable. Thanks!
2 out of 5
by Steven from Austin Texas

Never Again

Posted Jun 14, 2016 on Hotels
Horrible bed - dirty bathroom
Comment from Hotel Management
Aug 2, 2016 by Arturo Canales, Hotel Management
Please accept my most humble apologies for the issues you encountered. It is our goal to provide only the highest level of customer service and accommodations for all our guests. We value you as a guest here at Fairfield Inn & Suites Channelview and I want you to know that your concerns are our concerns!