Ratings based on 38 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
75% of guests recommend
4.4 Room cleanliness
3.8 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler

Not nice towards large families

Posted Dec 31, 2015 on Hotels
The room was very noisy just on the highway. No sound proofing at all. There is no continental breakfast. Their breakfast selection was poor and 10$ a plate. There were extra fees and they aren't friendly to larger families. Rooms are very nice and clean. Pool was great. OK place is you have less than 4 people in you family.
4 out of 5
by A verified traveler

Posted Oct 27, 2015 on Hotels
everything was nice, we just had a problem trying to get in the Hotel all roads were blocked due to down power lines on the road one gate was locked and only one way road to get in terrible terrible,talk to the desk Manger about it he said he could not open the gate that locked he said have your lights blinking and ride it back wards. on one way street daaa.
1 out of 5
by Jerval from Baytown

Jerval Prout-dissappinted BRIDE

Posted Oct 22, 2015 on Hotels
My stay was terrible it was my wedding day and the purpose of me getting the room was for my bridesmaids to do hair and make up and that was a total disaster the front desk wouldn't allow ppl up threatened to call the police on me for having do many ppl in my room had housekeeping come into my room too count the numnet of peoole. They were totally disrespectful and very unaccomidating. This experience totally ruined my wedding day and I wouldn't recommend it to my worst enemy.
Comment from Hotel Management
Dec 26, 2015 by Jessica Schuyler, Hotel Management
We do apologize for the inconvenience that you encountered. Unfortunately due to state and county laws we have a maximum number of people that are allowed to occupy each room.
5 out of 5
by april from Glenmora, LA

Great place

Posted Sep 22, 2015 on Hotels
Nice friendly staff . The hotel is nice and the rooms are clean and comfortable. This was our second stay with them and we will stay again.
3 out of 5
by Cherie from New Braunfels, TX

Not what advertised.

Posted Apr 28, 2015 on Hotels
Our stay was fine, however the room we booked was not the room we received. The room description on Hotels.com specifically said there would be a jacuzzi tub in the room. When we checked in we were told that because we used a 3rd party vendor to book the room they were under no obligation to provide that room and what we were paying only got us a room with a shower. I protested but the hotel was booked and they wouldn't do anything for us. It seems no one is willing to stand up for what they advertise. We booked that room because it had a jacuzzi so not getting it made our stay start off on the wrong foot.
3 out of 5
by A verified traveler


Posted Apr 21, 2015 on Hotels
Rooms were nice, only drawback was we weren't informed about repairs. Water was turned off early next morning. We were unable to take a shower, brush teeth or use the restroom. They did, however, send us to Quality Inn which was 18 mins away from the hotel to use their facilities.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 10, 2015 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 31, 2014 on Hotels
5 out of 5
by A verified traveler

Business trip to Channelview

Posted Nov 13, 2014
Pros: Restaurant in hotel and the food was excellent.
Great staff, clean hotel. Really enjoyed the sauna.
Comment from Hotel Management
May 30, 2015 by Mari Vasquez, Hotel Management
We all here at the Holiday Inn Houston East in Channelview,thank you for your comment. We hope next time you are in our area you stay with again. Mari Vasquez General Manager
5 out of 5
by A verified traveler

Great staff, great room!

Posted Nov 4, 2014
Pros: Staff & room space. Love, love, love all the pillows!
Cons: n/a
Location: Nice area. Lots of restaurants nearby.
Staff was very helpful and hospitable. I would recommend this hotel to others.
Comment from Hotel Management
May 16, 2015 by Mari Vasquez, Hotel Management
Thank you for your comment! All of us here at the Holiday Inn Channelview work hard to make sure our customers receive the hospitality they deserve. Mari Vasquez General Manager