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Reviews of Courtyard by Marriott Chapel Hill

3 out of 5
Courtyard by Marriott Chapel Hill
100 Marriott Way, Chapel Hill, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 622 out of 1001 reviews" "
Rating 8 - Good. 232 out of 1001 reviews" "
Rating 6 - Okay. 89 out of 1001 reviews" "
Rating 4 - Poor. 33 out of 1001 reviews" "
Rating 2 - Terrible. 25 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Brent

Liked: Cleanliness
Stayed 4 nights in Apr 2024

10/10 Excellent

Cassandra

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great , nice stay , felt safe
Stayed 1 night in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Efficient check in. Excellent room. Very nice surroundings, i.e., short walking path around property.
Stayed 2 nights in Apr 2024

10/10 Excellent

Patrice, Springfield

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One overnight stay, Sat 5pm- Sun 11am next morning. The hotel was clean and welcoming. However, I did have trash in the bathroom trashcan in my room. At check in I was informed of the free breakfast and given the Bistro card showing "Redeemable for One Breakfast Entree & One Grande Coffee of the Day" times it was available, Mon-Fri: 6am-10am Sat & Sun: 6:30am-11am. I went to the Bistro at 10:42am prior to checking out and I was informed that they closed at 10:30. I inquired to the young lady at the bar was this a one time occurrence, she responded, No and proceeded to do what she was doing. I went over to the front desk to check out and brought it to the attention of the front desk personnel that the Bistro card shows breakfast ends at 11am on Sunday. She informed me that, no it's 10:30am. I would like the manager or corporate to be aware to follow through on the services you advertise. Often selecting a hotel is based on the additional amenities offered. Please consider reprinting your Bistro cards or display signage with the correct times of operation. I would stay at this Marriott location again.
Stayed 1 night in Apr 2024

10/10 Excellent

Kevin

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
💪
Stayed 2 nights in Apr 2024

8/10 Good

LELIO

Traveled with family
Liked: Staff & service, amenities
Good customer service, nice location and good room sizes
Stayed 1 night in Apr 2024

10/10 Excellent

James G

Liked: Cleanliness, staff & service, property conditions & facilities
very comfortable
Stayed 2 nights in Mar 2024

10/10 Excellent

Arlene

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and welcoming. Small but good dinner dining option.
Stayed 1 night in Mar 2024

6/10 Okay

Francesco

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

AraLeigh

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Kevin

Traveled with group
Liked: Staff & service, property conditions & facilities
Nice clean place - nice people at front desk
Stayed 1 night in Jan 2024

4/10 Poor

Brian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Phyllis

Traveled with family
The facility smells amazing, so fresh and the staff are extremely accommodating.
Stayed 1 night in Jan 2024

10/10 Excellent

Alfred

Stayed 1 night in Jan 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My TV did not work in my room. The front desk person, Chris, gave me another room and provided complimentary service for the inconvenience.
Stayed 1 night in Jan 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were very friendly. The hotel is located within walking distance of a game day shuttle. The room was clean with comfortable beds. Our only complaint was the walls are very thin. We were in an adjoining room, and our neighbor’s cough kept waking us up throughout the night. Nonetheless, we will definitely stay here again.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I were thrilled with the hotel. Room was clean and the bed and pillows were very comfortable. When we got off the elevator we saw our room was the first door, and maybe we got lucky with considerate guests, but it was still a quiet night's sleep. We appreciated the front desk giving us all the bottled water we needed or wanted--seems like many places would charge you for that. Finally, the hotel is literally across the street from the Friday Center which was convenient for picking up a bus to take us to the Smith Center. Will return again.
Stayed 1 night in Dec 2023

10/10 Excellent

krystle, santa fe

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Justin

Stayed 1 night in Dec 2023

10/10 Excellent

DEBRA

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly, helpful and upbeat. I still don't know how many points or rewards towards free night?
Stayed 1 night in Nov 2023

8/10 Good

Carol, Acworth

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The place is dated, but it was clean and made sense. Indoor pool was a plus for our granddaughters. Connectivity should be updated. My husband was disappointed with the lack of complementary coffee in the lobby. The bed was comfortable. Linens were nice.
Stayed 3 nights in Nov 2023

10/10 Excellent

Gabriel

Stayed 4 nights in Nov 2023

6/10 Okay

Elton, JASPER

Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Clean towels and coffee with cups should have been provided on day 2
Stayed 2 nights in Nov 2023

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly and helpful! Customer service was outstanding!
Stayed 2 nights in Nov 2023

2/10 Terrible

Kevin

Stayed 1 night in Nov 2023

6/10 Okay

Paul

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Alexis

Stayed 2 nights in Oct 2023

10/10 Excellent

Ali

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great location, and all the amenities I needed was there.
Stayed 2 nights in Oct 2023

8/10 Good

LAMECK

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great ambience
I had an amazing experience. I am so sure to stay here again in future
Stayed 6 nights in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location in Chapel Hill.
Stayed 2 nights in Oct 2023

10/10 Excellent

Krystan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

kayce

Stayed 1 night in Oct 2023

10/10 Excellent

Marianne

Stayed 7 nights in Oct 2023

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Courtney R, Atma Hotel Group on Oct 19, 2023
Thank you for the 10/10! We hope to see you again soon.

10/10 Excellent

REES TERRY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very convenient for the needs of our visit to Chapel Hill. The staff were attentive and very helpful. I certainly re Commend the hotel to other people.
Stayed 6 nights in Sep 2023
Response from Courtney R, Atma Hotel Group on Oct 19, 2023
Thank you for the 10/10 review. We hope that you will visit us again for any future stays in the Chapel Hill area. Take care.

10/10 Excellent

Frances

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Courtney R, Atma Hotel Group on Oct 19, 2023
Thank you Frances for the 5/5 review! We hope that you will visit us again soon.

6/10 Okay

Douglas

Super scary slippery tub and safety handle was in the wrong place so useless.
Stayed 3 nights in Sep 2023
Response from Courtney R, Atma Hotel Group on Oct 19, 2023
Thank you for the feedback Mr. Douglas. We certainly appreciate it. We have passed this information along to our team and we hope that you will visit us again in the future.

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice atmosphere
Stayed 1 night in Sep 2023
Response from Courtney R, Atma Hotel Group on Oct 19, 2023
Thank you for the 5/5 review Heather. We hope you will visit us again soon for any future travel needs you may have. Until then, take care.

10/10 Excellent

Olaf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly service, at all levels, from check in to room service, good price, convenient location, quiet.
Stayed 3 nights in Sep 2023
Response from Courtney R, Atma Hotel Group on Oct 19, 2023
Thank you for the 10/10 review. We appreciate your business and hope that you will visit us again soon for any future travel needs you may have.

8/10 Good

Jean R

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenience was A++ for this trip and this hotel was A+++. Staff were awesome, willingness to accommodate our needs perfect, and availability were excellent. Our wishes were that the bathrooms were bigger and a more acceptable coffee arrangement in the room was accessible.
Stayed 2 nights in Sep 2023
Response from Courtney R, Atma Hotel Group on Oct 19, 2023
Thank you for your feedback from your stay. We have passed along your recommendations to our Corporate Team for review and consideration. We appreciate your business and hope that you will stay with us again for any future needs you may have in the Chapel Hill area. Take care.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to UNC and surrounding area. Clean, quiet and friendly. Our #1 choice when traveling to the triangle.
Stayed 2 nights in Sep 2023
Response from Courtney R, Atma Hotel Group on Oct 19, 2023
Thank you for the 5/5 review! We appreciate your feedback and we hope you will visit us again soon.

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities
Comfy and clean
Stayed 1 night in Sep 2023
Response from Courtney R, Atma Hotel Group on Oct 19, 2023
Thank you for the 5/5 rating. We really appreciate your business and hope that you will visit us again soon. Take care.

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Very clean
Stayed 2 nights in Sep 2023
Response from Courtney R, Atma Hotel Group on Oct 19, 2023
Thank you for your feedback. We appreciate your business and hope that you will consider staying with us again in the future.

10/10 Excellent

Connie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our grandson was having surgery at UNC childrens hospital. The hotel was a short drive. Awesome frontWould definitely stay here again.desk staff. Very clean and the beds were comfy.
Stayed 5 nights in Sep 2023
Response from Courtney R, Atma Hotel Group on Oct 19, 2023
Thank you for the 5/5 rating Ms. Connie. We certainly appreciate your feedback and we are sending love & strength to your grandson on his road to recovery. We hope to see you again soon.

10/10 Excellent

Gloria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet setting, comfortable lodgings; clean room
Convenient with good pizza across the highway.
Stayed 1 night in Sep 2023
Response from Courtney R, Atma Hotel Group on Oct 19, 2023
Thank you for the 10/10 review. We appreciate it and hope that you will visit us again for any future travel needs you may have.

10/10 Excellent

Janeth

Business traveler
Location worked great for my purpose.
Stayed 1 night in Sep 2023
Response from Courtney R, Atma Hotel Group on Oct 19, 2023
Thank you for the 5/5 review. We appreciate you staying with us and hope that you'll visit us again soon.

6/10 Okay

Kenneth

Stayed 1 night in Sep 2023
Response from Courtney R, Atma Hotel Group on Oct 19, 2023
Thank you for your feedback. We appreciate all responses from guests and hope to see you again for any future overnight accommodations you may need in the Chapel Hill area.

10/10 Excellent

Teresa

Stayed 1 night in Aug 2023
Response from Courtney R, Atma Hotel Group on Oct 19, 2023
Thank you for the 5/5 review Teresa. We certainly hope to see you again soon for any future accommodation needs you may have in our area. Take care.

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 out of 10 Recommend!
First time staying there, and i will definitely be back. It was clean, comfortable, and well- maintained. Staff was very friendly and professional. Ample parking. Lovely hotel.
Stayed 1 night in Aug 2023
Response from Courtney R, Atma Hotel Group on Oct 19, 2023
Thank you for the 10/10 review Sarah. We certainly appreciate your business and feedback. We hope to see you again in the future for any overnight accommodations needs you may have in our area. Until then, take care.