Ratings based on 130 Verified Reviews

4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
by Fred T from very nice, walkable area

Great

Posted Jul 20, 2017 on Hotels
2nd visit perfect for the price
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles. CA

Clean hotel and friendly staff

Posted Jul 7, 2017
Pros: Free breakfast, strong wifi. Location. Staff. Cleanliness
Cons: No hot water from 1am-6am
Location: Near the Financial Center. 10 blocks from high end mall.
I stayed for 5 nights. My stay was very comfortable and location convenient. Hotel is close to the Financial Center. Also, hotel has free breakfast buffet from 6am-10am. Hot meal, eggs, meat, ham and cheese, yogurt, and fruit juices. They also can arrange a city tour of $52 up to 4 people for 6 hrs. All staff are friendly-esp. the bell hops.
4 out of 5
Recommended
for Everyone
by A verified traveler from Curacao

Its a pleasure to be there !

Posted Jun 25, 2017
Pros: All is well
Cons: Hand towels should be daily supplied in the room
Location: Perfect surrounding
Tremendous, although your lousy service costed us a night's stay !
5 out of 5
by Rafael

This traveler left a rating score only Posted May 23, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from Colombia

Excellent stay

Posted May 7, 2017
This hotel was wonderful, especially for the price. Zona T and many other shopping areas and restaurants were within walking distance in a safe area. Hotel staff was exceptionally friendly and helpful, especially since I bought a dog kennel and had to pack it up somehow to fly back home. They took care of everything with packing up the item so I could check it on the plane. Finally, we arrived about 4 hours before the check in time, but they allowed us to check in without a hassle or additional fee.
1 out of 5
by A verified traveler

Good place but make sure to keep all your receipts

Posted Apr 29, 2017 on Hotels
The place is good overall, but their accounting system is not good. They tried to overcharges us twice for taxes. I left first than my partner and they told me nothing was owed theb when he left they were trying to charge him and bot letting him go until proof of payment was to be submitted; I had all the proofs but I was inside an airplane already.... that screwed up the whole experience.
5 out of 5
by FREDERICK Gray

nice place

Posted Mar 22, 2017 on Hotels
Very nice hotel, spacious rooms, good breakfast. The complaint I had was there are no ac system or ceiling fans. Bogota is not normally hot but I like to have some air circulation. other than that it is great.
Comment from Hotel Management
Mar 27, 2017 by PILAR, Hotel Management
Dear guest! We appreciate all your nice comments about our services. We hope you stay with us again Cordially Julieta Forero Manager
4 out of 5
by Kesavan

Great 3 star hotel near Zona T

Posted Feb 1, 2017 on Hotels
The hotel is amazing for the price point. Paid approx $40 USD per night and stayed for 4 nights during my visit to Bogota. Hotel is located approx 15 mins walk from Zona T in a very safe area. They also have security guards and take safety of their guests very safely. Stayed included breakfast which was okay. Front desk and overall guests were very accommodating and helpful. Wifi signal in the room was strong. Overall will recommend this hotel as I enjoyed my stay here.
Comment from Hotel Management
Feb 7, 2017 by General Manager, Hotel Management
Dear guest receive a warm greeting We are very glad to receive your warm comments about our service. We hope you stay with us again Cordially Julieta Forero Gerente General
5 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn

Great neighborhood

Posted Nov 28, 2016 on Orbitz
Pros: Staff and location are good.
The hotel is in a great neighborhood—safe, close to mass transit and to cafes, restaurants and a big mall. The staff are as sweet, as are all the Colombians we met.
Comment from Hotel Management
Dec 20, 2016 by pilar.narvaez@ghlhoteles.com, Hotel Management
Dear guest! We appreciate your nice comments about our services. We want to thank you for choosing us! Cordially Julieta Forero Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Good experience

Posted Sep 19, 2016
They were very friendly. The brealkfast was tasty.
Comment from Hotel Management
Oct 5, 2016 by PILY, Hotel Management
Dear guest accept this cordial greeting from the whole team at the Hotel Los Héroes. We are very grateful for your help in evaluating our services and every qualification and commentary will be taken into account to improve our quality of service to you. We hope you continue being our guest Cordially Julieta Forero Manager