Ratings based on 198 Verified Reviews

4.1 out of 5
83% of guests recommend
4.6 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Pleasant stay

Posted Jul 14, 2017
Pros: - Cleanliness - Friendly staff - Ease of check-in
Cons: It may be helpful to have 1 staff that speaks moderate English during the day time.
Location: There are many restaurants and cafes nearby.
My friend and I stayed in Bogota for 4 days and we had a great stay at Hotel Estelar. The hotel is located in Chapinero, a nice neighborhood surrounded by cafes and restaurants. We arrived late Saturday night and was greeted by two friendly staff. Check-in was quick and we were provided with information on accessing wifi. I requested for two beds and we were given two double beds in a spacious room. All staff that we encountered during our stay were friendly. I would definitely stay here again.
Comment from Hotel Management
Jul 17, 2017 by Maria Eugenia Ocampo Rivera, Hotel Management
Dear Guest, receive a warm greeting from the General Manager of ESTELAR Suites Jones Hotel We appreciate and value your comments and recommendations. The hotel has bilingual people (Spanish - English) to facilitate dialogue and attention to our guests and customers. ESTELAR Suites Jones Hotel, is located near to the main roads of Bogota, especially the 7 avenue that allows connection of the center with the north of the city. The Hotel has an excellent location near to the financial sector of city and restaurants of the city known as Zone G. The hotel has spacious and comfortable rooms to make your stay pleasant , the hotel has a buffet breakfast and work on providing quality service in all environments , to make our guests feel at home. We hope to continue providing you, our services on your next visit to Bogota for business or leisure travel. Cordially, Maria Eugenia Ocampo Rivera General Manager
3 out of 5
by A verified traveler

Posted Jun 27, 2017
Lack of amenities. Very noisy room. Staff s english is limited. The meat at the restaurant was dry. Thee breakfast is limited and was not ready at 6:30. Overall it is a normal hotek but did not worth the price. Good points are the location and safety.
Comment from Hotel Management
Jun 29, 2017 by jef, Hotel Management
Your opinion is very important to us, we will look at what happened to improve and offer a better service. Thank you
5 out of 5
Recommended
for Everyone
by A verified traveler

Best Business Hotel instead of expensive 5 Stars

Posted Jun 6, 2017
Pros: Great rooms
Location: Great central location
Great Hotel. Amazing service across the board. Huge, clean rooms, great breakfast. Convenient location.
Comment from Hotel Management
Jun 29, 2017 by jef, Hotel Management
Your opinion is very important, thank you for giving us the opportunity to offer our services.
5 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel , good area and central location

Posted Apr 22, 2017
Pros: the staff are friendly and the location
Location: it s close to a main street, easy access, taxy , parking
like it very much, every one was very friendly, and great breakfast
Comment from Hotel Management
May 2, 2017 by Maria Eugenia Ocampo - General Manager, Hotel Management
Dear Guest, Your value and comments are very important to us. These are very important to us ESTELAR Suites Jones Hotel, is located near to the main roads of Bogota, especially the 7 avenue that allows connection of the center with the north of the city. ESTELAR Suites Jones Hotel has spacious and comfortable room, to make your stay very nice. In the Hotel we are committed to providing quality service to make our guests feel at home. We hope to continue providing you, our services on your next visit to Bogota for business or leisure travel. Cordially, Maria Eugenia Ocampo Rivera General Manager
4 out of 5
by A verified traveler

Ok hotel

Posted Apr 21, 2017 on Hotels
Ok Hotel. First time I leave a just "OK" comment: Small hotel. Nice, clean Jr. Suite room with wood/laminate floor, hard bed mattresses (they gave me a double bed but I had booked a King), nice options for breakfast buffet. Close to key nightlife, restaurants, financial district, zones G, T and Rosa, but I would recommend using a car service or taxi only from this hotel. I had issues with the phone in the room, the safe, the internet connection; after several calls (for each case), they came and solved it, but had to ask several times. The shower head was very low, so I had to lean down to get under it.
Comment from Hotel Management
May 2, 2017 by Maria Eugenia Ocampo, Hotel Management
Dear Guest, For us it is very important to know your comments on your stay. These are opportunities for improvement for the provision of our services. ESTELAR Suites Jones Hotel, is located near to the main roads of Bogota, especially the 7 avenue that allows connection of the center with the north of the city. The Hotel is near to restaurants, zones G and Financial Center. The hotel has spacious and comfortable rooms, to make your stay pleasant. These have a king or Queen bed . We constantly work on providing quality service from different environments, so that our guests feel at home. We will check the indicated points. We hope to continue providing you, our services on your next visit to Bogota for business or leisure travel. Cordially, Maria Eugenia Rivera Ocampo General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Manchester, UK

Very upmarket apartments

Posted Mar 24, 2017
Very nice apartment, decent location. Staff were friendly and helpful, the apartment was clean and comfortable, breakfast was good and room service we ordered was great. Would recommend anyone to stay there.
Comment from Hotel Management
Mar 29, 2017 by Maria Eugenia Ocampo Rivera, Hotel Management
Dear Mr. Steve Your value and comments are very important to us. These are very important to us ESTELAR Suites Jones Hotel has spacious and comfortable room, to make your stay very nice. In the Hotel we are committed to providing quality service to make our guests feel at home. The hotel has restaurant service and room service 24 hours, there are a lot of menu plates for different pleasures. We hope to continue providing you, our services on your next visit to Bogota for business or leisure travel. Cordially, Maria Eugenia Ocampo Rivera General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Milwaukee, WI

Nice Hotel in Chapinero

Posted Mar 1, 2017
Cons: The bed was incredibly firm. I personally had difficulty sleeping due to the hardness of the mattress.
The hotel is in a decent location in Chapinero. Security was very attentive. I did not take advantage of the included breakfast, but it looked nice. The room was clean and spacious. I found the mattress to be too firm and i had difficulty sleeping because of this. (This may not be an issue if you like hard mattresses.)
Comment from Hotel Management
Mar 31, 2017 by Maria Eugenia Ocampo - General Manager, Hotel Management
Dear Mr. Alfred Your value and comments are very important to us. These are opportunities for improvement for the provision of our services. ESTELAR Suites Jones Hotel has spacious and comfortable room. These have beds and mattresses with quality hotel standard. In the Hotel we are committed to providing quality service to make our guests feel at home. The Hotel is located near to Zone G, there you will find different restaurants. We hope to continue providing you, our services on your next visit to Bogota for business or leisure travel. Cordially, Maria Eugenia Ocampo Rivera General Manager
3 out of 5
by A verified traveler from LIV

Cons and pros

Posted Jan 21, 2017
Pros: Big rooms Restaurant is ok Rooms are very clean Good for business travel (ex. Iron, desks etc) Cons: Only 2 lifts in the hotel that are super slow. I had to wait 20 minutes because all the lifts were in use. Rooms have no A/C or heating i was freezing Water takes a while to heat up Hotel staff does not really understand English enough. A lot of misunderstanding. Laundry service is terrible. Wait is 48 hours minimum.
Comment from Hotel Management
Jan 31, 2017 by Maria Eugenia Ocampo Rivera, Hotel Management
Dear Mr Sander, Your value and comments are very important to us. ESTELAR Suites Jones Hotel has spacious and comfortable room, to make your stay very nice. In the Hotel we are committed to providing quality service to make our guests feel at home. In the hotel there are portable heaters, which can be requested at the hotel reception. The hotel has two elevators, which connect all floors of the hotel. The hotel has a laundry service, which has a delivery time of approximately 8 hours. We hope to continue providing you, our services on your next visit to Bogota for business or leisure travel. Cordially, Maria Eugenia Ocampo Rivera General Manager
5 out of 5
by A verified traveler

The Best!

Posted Nov 8, 2016 on Hotels
The hotel was simply fabulous from top to bottom. Breakfast buffet was a godsend -- everything you could ask for and more! Staff was the very courteous, friendly -- all of the above in making sure guests' needs and/or questions were met and answered!
Comment from Hotel Management
Nov 17, 2016 by General Manager, Hotel Management
Dear Guest, We appreciate your value and comments. These are very important to us. ESTELAR Suites Jones Hotel has spacious and comfortable room, to make your stay very nice. In the Hotel we are committed to providing quality service to make our guests feel at home. Breakfast is buffet and offers great variety for all our guests. Also we try to attend to all the concerns of our guests. We hope to continue providing you, our services on your next visit to Bogota for business or leisure travel. Cordially, Maria Eugenia Ocampo Rivera General Manager
4 out of 5
by A verified traveler

Great Gay Location~~

Posted Sep 15, 2016 on Hotels
The property was well maintained, Its close to the gay district and mid way between dowtown and the hip area. I think the check in process took forever, despite, i was the only one checking in. I was a bit disappointed with the process. Over i had a good stay.
Comment from Hotel Management
Sep 30, 2016 by General Manager, Hotel Management
Dear Guest, We appreciate and value your comments and recommendations; These are opportunities for improvement for the provision of our services. ESTELAR Suites Jones Hotel is located in Chapinero, near to main roads of Bogota, especially the 7 avenue that allows connection of the center with the north of the city. We hope to continue providing you, our services on your next visit to Bogota for business or leisure travel. Cordially, Maria Eugenia Rivera Ocampo General Manager