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Reviews of Hôtel du Palais

3 out of 5
Hôtel du Palais
4 place Francis Louvel, Angouleme, Charente

Reviews

8.0

Very Good

Rating 10 - Excellent. 58 out of 221 reviews" "
Rating 8 - Good. 114 out of 221 reviews" "
Rating 6 - Okay. 29 out of 221 reviews" "
Rating 4 - Poor. 12 out of 221 reviews" "
Rating 2 - Terrible. 8 out of 221 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LIKED Friendly, helpful staff. Quirkiness of the decor and furniture that you only find in French hotels. Overall cleanliness. Very comfortable bed and room. Ample breakfast. Availability of tea and coffee. DIDN’T LIKE (just minor things) Parking very tight and therefore tricky, no milk with the tea and coffee (though got a jug on request). No slip mat in bath when using overhead shower, nor any handles. Coffee at breakfast served in an open jug so went cold by the second cup.
Stayed 2 nights in Sep 2022

6/10 Okay

Isidor

Liked: Cleanliness, staff & service
Overall good .Just there wasn’t AC on the room .
Stayed 3 nights in Aug 2022

10/10 Excellent

Julia

Stayed 2 nights in Aug 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel in a perfect location. Right in the centre of all the action.
Stayed 2 nights in Jul 2022

6/10 Okay

Murray

Liked: Cleanliness, staff & service, property conditions & facilities
Hot night in Angoulême!
An overnight stop on way north. Hotel very well placed for centre of town. Good parking arrangements but limited numbers so worth booking in advance. Excellent service at front desk and for breakfast. Dog friendly and those important "green" areas close by for dogs to use. With daytime temperature reaching 32 degrees the room was too hot for a comfortable night's sleep. Would only recommend for cooler months.
Stayed 1 night in Jun 2022

10/10 Excellent

Arthur, Alexandria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the center of town
Stayed 1 night in Apr 2022

4/10 Poor

Mette

Stayed 1 night in Feb 2022

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel , clean , but a little run-down.
Nice hotel , clean , but a little run-down. Nice breakfast. Helpful and friendly staff.
Stayed 1 night in Oct 2021

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfactory
Stayed 1 night in Sep 2021

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great time!
We loved the original decor and artworks around the hotel. Reception was excellent and the breakfast was generous and delicious. Just make sure the pain au raisin don’t run out so quickly please. The room was small but clean and tidied every day. Loved the orange but some of the artwork would have made it even more special. All the staff were helpful and went the extra km. whenever we asked about something. The location is wonderful. We had a lovely time. And it was inexpensive!
Stayed 3 nights in Jun 2021

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Valentines stay
This hotel is very convenient for shopping, sight seeing, all the restaurants and bars. I loved the interior with its paintings and furniture pieces. We had the continental breakfast which we enjoyed and there was a good variation. The only thing is that not sure if we would stay in our particular room in the height of summer as there is no air coditionning
Stayed 1 night in Feb 2020

10/10 Excellent

Louis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Sooo friendly!
Very good stay. People are friendly, the hotel is charming and the location excellent. Rooms are a bit small with the minimum comfort, but still good enough. Staff is very helpful too.
Stayed 3 nights in Dec 2019

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Amenities
Old building, needs a lot of repair, but still has flair. Prime location to walk the upper city. Lots of cafes and restaurants around. Breakfast was exceptional, fresh and home made crepes and cake.
Stayed 1 night in Oct 2019

8/10 Good

Kathleen

Disliked: Cleanliness
Stayed 1 night in Jul 2019

8/10 Good

andy

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

6/10 Okay

Charlene

Liked: Cleanliness, staff & service
Mixed feelings
The hotel is very eclectic. I nice change from other hotels. Our room was very small and the bathroom only fit one person at a time it was so small. The room was extremely hot even with a fan and the window open. NO Airconditioning. Hard to find parking. Great location. They have other rooms that are nicer I have no idea why we were put in such a small room since we were two people not one.
Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveler

Liked: Cleanliness
Cramped room and badly decorated Breakfast very expensive
Stayed 1 night in May 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
Colours and brightness make it rather unique and let
Stayed 1 night in Apr 2019

8/10 Good

Viviana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place
A lot of effort has been put into this. Nice and cosy.
Stayed 1 night in Oct 2018

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A typical old french hotel
A typical old french small town hotel. Probably more so in this case it is in a tightly confined area inside the old town walls.It has a quaint charm with interesting 'upcycled' furniture in the lobby and llunge areas. Angouleme is well worth a visit - full of character. More a long weekend in itself, but with places to visit round about. The hotel car park needs to be booked (not apparent on the Hotels.com website) and one has to reverse into it as it is so small! Breakfast is fine, a typical continental breakfast, but a little dear at 11.50 euros per person.
Stayed 2 nights in Sep 2018

10/10 Excellent

Lisa

Great hotel very quirky decor lovely staff
Stayed 1 night in Sep 2018

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great decor
The hotel was very central with parking. Unusual decor with cartoon theme! Comfortable and huge and delicious buffet breakfast
Stayed 1 night in Aug 2018

10/10 Excellent

Kenneth

Central location ... bit noisy ... but central
Great little hotel right in the centre of town
Stayed 1 night in Aug 2018

8/10 Good

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in old part of town.
Stayed 1 night in Jul 2018

8/10 Good

Tony

Liked: Cleanliness, staff & service, room comfort
Not your usual hotel
If you want the latest air-conditioned chrome-plated soulless modern hotel then this is not the place for you. If, on the other hand, you enjoy quirky decor and shabby chic (and a bit of steam-punk) you'll feel at home here. Yes it's a little tired and worn but that's part of its character.
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Central location
The hotel close is to everything in Angouleme but the hotel could do with some refurbishment. Interesting pink bedding with purple walls and dim hallways. The walls are thin and I had to move rooms due to TV noise from next room. The biggest asset of the hotel is its central location.
Stayed 2 nights in Feb 2018

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classy French hotel
City centre hotel that was comfortable and had original decor to make it an interesting stay. Very little outside noise.
Stayed 1 night in Jan 2018

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, very helpful staff.
Staff were excellent and very helpful when we arrived as discovered an error in the booking. Room was very comfortable with a nice view of the square. Breakfast was usual French affair.
Stayed 1 night in Sep 2017

8/10 Good

Graham

Liked: Cleanliness, staff & service
A rather quirky hotel. Bed not comfy but service good. Good stop off on our way north.
Stayed 1 night in Sep 2017

6/10 Okay

Eric, CA

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Great service, charming, BUT...
It's not on the hotel listing, but this hotel does NOT HAVE AIR CONDITIONING!!! If the weather had been average for the time of year it would have been tolerable, but a heat wave over 100F/38C and no A/C made the room unbearable. They did provide a fan but that did little to help. The staff were extremely wonderful to deal with and the hotel itself was charming and in the heart of the old part of the city...we happened to be there during an annual music festival, an unexpected surprise. Breakfast was terrific and there was a great restaurant next door (Chez Paul) as well as a yummy bakery just up the block. Word of advice, DON'T try to drive here! The small streets are difficult to navigate even with GPS and parking anything other than a micro car in the garage will be a chore.
Stayed 2 nights in Jun 2017

8/10 Good

Mary Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Angouleme Visit
We arrived early and was accommodated. The desk clerks were welcoming and helpful. They spoke English very well.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We could not stay at all, as you always block book the Hotel for the Rampart weekend ! You have already booked for 2017 !!!!!! I have seen it with my own eyes! We have stayed several times over the last few years and would love to come again !

8/10 Good

Ian, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and good value
Hotel du Palais is very conveniently located in the heart of Angoulême's old city. The room (and bed) was comfortable, but does not have air conditioning and a light in the bathroom did not work. The breakfast was very nice.

8/10 Good

Richard, Birmingham

Liked: Cleanliness, staff & service, room comfort
Certainly not a boring chain hotel.
What the hotel lacks in modern facilities it aims to make up for in character. It succeeds in all but the rooms (mine anyway). The decor was tired, and an attempt to modernise by painting everything the same colour had only partially succeeded. Despite its faults I had the best nights sleep I have had in a long time, the breakfast was good and the staff very friendly. If it weren't for the parking situation in the town centre, which certainly can't be blamed on the hotel, I would happily stop here much more often. But if you want a quaint hotel right in the centre of town I would recommend the palais

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located nice staff
A nice building located in the historic district, the Hotel du Palais has a very old French feel, a nice very helpful staff, and a nice breakfast room. There is underground parking and easy access to other squares on the hill where the old city is. It is easy to walk out to whatever you may want and come home to the hotel in a few steps. I recommend it.

8/10 Good

Mark, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location , right in the middle of the town
I was working , but in the time I had free there was plenty of sights to see , ( Kennedy Irish Bar :) )

8/10 Good

Christhoper, Leicester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay to break the journey
Very good

6/10 Okay

Lucie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
For onde night it was ok

8/10 Good

Theresa, Wishaw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely recommend
Received a very warm welcome throughout our stay and were delighted with our room for our family of five . The room was immaculate, comfortable and spacious and came with an unexpected kitchenette with microwave, stove and fridge. Kids loved the bright decor and having their 'own' TV. Breakfast very average so would suggest you eat elsewhere particularly when it's in such a great central location. Would definitely recommend. Great value for money.

8/10 Good

greg, uk

Liked: Cleanliness, staff & service, room comfort
Lovely French hotel
Quirky place, excellent and friendly staff Very good location overlooking a typical square in France

8/10 Good

Nick, London

Liked: Cleanliness, staff & service, property conditions & facilities
A brief stay
Only a short overnight stay but still got a very favourable impression. Very friendly welcoming staff and easy, painless check in. Adequate rooms, good facilities and free, but slow WiFi. Quirky colours. Very well located for touring the old city and masses of bars/resuarants/brasseries nearby.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Good location but needs a face lift
Location is very central and staff is pleasant and helpful. But a "superior" room was not at all! The rooms need some serious updating

8/10 Good

MDC, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My grandson and I enjoyed the ambiance of the hotel. In fact, this was his favorite of all during our holiday.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

JC, CALIFORNIA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room #304 is not at all a 3 star rating.
We stayed in room #304 for one night. This hotel is located right next to the Palais de Justice thus the name of this hotel. It is advertised as a 3 star hotel and it does not deserve that rating. Our room was very small and did not provide space for two suitcases. There was no space in the bathroom to place our personal toiletries. It was impossible to bend over in the shower without landing outside the shower. The uneven old wooden floors creaked and sagged and were totally stripped and unfinished with gaps and filler and raised boards so that we could not walk without shoes in the room. There was an unpleasant odor to the hotel and the room. The furniture in the entrance was covered with blankets to cover them – not very inviting. There is a charge for parking and for breakfast. We would not stay here again and do not understand how it received a high rating because it does not even deserve a 3 star rating. We have been traveling in France for more than 2 months and this was the worst hotel room.

8/10 Good

C&A, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Colourful hotel in centre if the old yown
Very friendly and accommodating staff, quiet, colourful and quirky rooms. The hotel is in a great position in the centre of the old city close to bars and restaurants... We would definitely stay again!

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Marco, Vicenza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
difficult to find, but then OK
The hotel is located in a maze of one way streets and with a festival in town, made finding the hotel a challenge. The hotel was certainly a nice place to stay for a day, while visiting Angouleme.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
I have stayed a couple of times here. Lovely people, nice breakfast, great central location. Beautiful rugs.