Reception

Reviews of CERISE Royan - Le Grand Hôtel de la Plage

3 out of 5
CERISE Royan - Le Grand Hôtel de la Plage
195 Avenue De Pontaillac, Royan, Charente-Maritime

Reviews

7.8

Good

Rating 10 - Excellent. 99 out of 387 reviews" "
Rating 8 - Good. 171 out of 387 reviews" "
Rating 6 - Okay. 74 out of 387 reviews" "
Rating 4 - Poor. 33 out of 387 reviews" "
Rating 2 - Terrible. 10 out of 387 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Lovely hotel in front of the beach, very nice staff and on site parking. We stayed only one night so we chose the cheapest room which was quite small but clean.
Stayed 1 night in Jun 2023
Response from The CERISE ROYAN Team on Jul 20, 2023
Hello,Thank you for sharing your impressions. It is a pleasure for us to read that you enjoyed your stay!Looking forward to welcoming you again.Good for you.

8/10 Good

John

Liked: Cleanliness, staff & service
Great views of the sea but hotel is now looking dated. Room very good with excellent shower. Be warned the underground parking is very tight especially if you are not on the first floor. Would stay again if I was v traveling through royal. Excellent restaurant recommendation from receptionist , opposite casino 2 minutes away from hotel.
Stayed 1 night in Apr 2023

6/10 Okay

Terry

Liked: Staff & service, room comfort
really enjoyed the break but feel the hotel is a little dated , Great location and fabulous time...😀
Stayed 3 nights in Oct 2019

10/10 Excellent

Tom

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay - great location!
Really enjoyed our stay - friendly staff and decent facilities - with perfect location and setting. Breakfast overlooking the beach is a nice touch!
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Oct 2018

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A tired hotel
The hotel was probably once very nice, but it is very tired with dirty, threadbare carpets and wallpaper peeling off the walls in the corridors.
Stayed 1 night in Oct 2018

6/10 Okay

Michael, Crowborough

Liked: Cleanliness, room comfort
Disappointed
Good location but dated Hotel. Remember 3* and it was. Best to stay in sea view rooms. We could not get one as all booked. Supposedly had a city view which was anything but. We looked out on to a blank wall. Room dark so fortunately did not need to spend much time in it. Bed very comfortable. Shower in bath not great. Breakfast ok.
Stayed 2 nights in Sep 2018

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Royan Beachside Hotel
Location right on beach was terrific. Nearby parking was tricky, but we found a spot on the side street. Breakfast is excellent for 8e.
Stayed 1 night in Sep 2018

8/10 Good

DMon707, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for cycle tourists. Free and accessible bike parking. Big rooms will hold 2 trailers. Elevator will hold one suitcase-sized trailer.
Stayed 2 nights in Sep 2018

2/10 Terrible

lella, london

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location that’s it
Staff not very friendly, bathroom clean but needs a complete overhaul, common areas old fashioned dirty carpets walls in room need painting, very disappointing.
Stayed 1 night in Sep 2018
Response from L'équipe CERISE on Sep 17, 2018
Dear Lella, Thank you for reviewing your stay at Le Grand Hotel de la Plage. We are sorry to read that you enjoyed your stay in our hotel because of the decor. Please know that we are currently renovating our rooms in a more modern style. We look forward to welcoming you again. Best Regards. The CERISE Staff.

8/10 Good

Catherine

Liked: Cleanliness, staff & service, room comfort
Grand Hotel de la Plage in Royan 3stars ok
***stars hotel basic but well located, lovely staff, very clean, comfortable bed. Would be amazing refurbished in a nice deco way as a bit 70’s tired. Great potential!
Stayed 1 night in Aug 2018

8/10 Good

Deb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My new 'happy place'
I loved this hotel. My room was big and airy and overlooked the beach, the staff were lovely, the breakfast was great, and it's near everything, including bus stops, if you want to go further afield. It's probably not for you if you get exercised by noise - it's on a (relatively) busy road, near the casino and the rooms aren't particularly soundproof - or by slightly shabby carpets (some reviewers are really hung up on shabby carpets, I've noticed!). It's a hotel with a bit of character and that suits me. I would definitely recommend it.
Stayed 5 nights in Jun 2018
Response from L'équipe CERISE on Jul 9, 2018
Dear Deb, What a better compliment than becoming your new « happy place ». Thank you so much for sharing your experience. We look forward to welcoming you again at Le Grand Hotel de la Plage, in Royan. Best Regards. The CERISE Staff.

8/10 Good

Ronald

Liked: Cleanliness, staff & service, room comfort
Hotel is in a good position but needs updating to let it stand out. Very good choice for breakfast. Shower needs modernising to get rid of curtain and possible flooded bathroom.
Stayed 2 nights in May 2018
Response from L’équipe CERISE on May 28, 2018
Dear Ronald, Thank you for reviewing your stay. We look forward to welcoming you again. Best regards. The CERISE Staff.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Sloppy
Great location, but the hotel needs full renovation.

4/10 Poor

NickB, Bideford, UK

Disliked: Staff & service, property conditions & facilities, room comfort
Nice view shame about the hotel
Overall the hotel appears "tired" - faded carpets and the air of better in bygone days. Arrived at 2pm only to find there was no running water in the whole hotel which did not get reconnected until after 6pm - despite alerting reception no apologies were offered by management other than the Gallic shrug - I add that this despite several complaints by myself and my wife and we both speak fluent French. Finally when the water supply was restored there was no hot water that night, the following morning and the following evening. Once again the staff did not seem concerned - maybe they thought it odd that their guests might like to shower!! Breakfasts and the sea view were the only good things about the place.
Response from L'équipe CERISE on Oct 26, 2016
Dear NickB, Thanks you for taking the time to share your feedback. We hear your complains and we are sorry that you have such a bad memory of your stay. Nevertheless we would like to point out that we are not responsible for the “hot water issue”. Some public works caused a general blackout in the area. Our boilers were impacted, and did not automatically turn on when the electricity came back. This is why there was no more hot water in the property. As soon as we noticed the issue we turn on the boilers and 15 minutes later there was again hot water in the hotel. We took the time to alert all our customers about this, so we don’t understand what happen. We apologize for the inconvenience. We look forward to welcoming you again in Royan, to offer you this time a flawless stay. Best Regards. The CERISE Staff

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff, good value for $$
I enjoyed my short stay there and will definitely be back.

6/10 Okay

Michael, France

Liked: Cleanliness
A night at the seaside
The room was very clean but the bathroom dated. The fan supplied in the room did not work on an exceptionally hot night.my mother in laws room had lights in bathroom not working so my feeling is a lack of housekeeping services. Very clean room and bed comfortable. Even though situation was excellent right on the sea would not have chosen had the photos been accurate and of side facing rooms.not worth the 100€ price tag

6/10 Okay

Momo, Local

Liked: Staff & service
Near the beach, the hotel was clean but dated.
Just needed a bed for the night as I did not want to drive home after visiting the casino for the evening
Response from L'équipe CERISE on Oct 23, 2015
Dear Momo, Thanks for sharing your feedback. We took good note of your comment. We started a renovation plan to modernize our establishment. We look forward to welcoming you again in Royan. Best Regards. The CERISE Staff.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful old world hotel
We loved our stay here and extended it for a night because it was so nice. Right on the bay and next to a great boulangerie. Special views across the bay with the beach right in front of the hotel. We enjoyed a relaxed drink or two on the terrace at the front of the hotel, watching the activities on the beach, the sun setting and the coloured lights from the casino reflected on the ocean waves. Lovely buffet breakfast. Great restaurants very close by and a walkway all around the headland to see the fishing huts and locals out with their nets. We also watched the old men playing boules next to the Casino.

8/10 Good

Andy, UK

Liked: Cleanliness, staff & service
Nice hotel close to the beach
The facilities were generally good, however, the television would not work (couldn't change channels) and switched itself on on the middle of the night- very annoying. It was only possible to open one side of the double doors onto the balcony, the blind would not close fully, and the curtains could not easily be closed. The hotel does not offer any parking, which is an issue during holiday periods (other hotels in the area do offer parking) when the on street parking is at a premium.
Response from L'équipe Cerise. on Apr 21, 2015
Dear Andy, Thank you for sharing your review. We are happy to know that you enjoyed the major part of your stay. We take good note of all your remarks concerning the maintenance (TV, curtains, double doors). Your feedback is precious for us, it helps us to improve the quality of our services. We look forward to welcoming you again in our hotel, next time you plan to visit Royan. See you soon! The Cerise Staff.

10/10 Excellent

Jacqueline, Deux Sevres, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend stay with friends
The only section this Hotel fell a bit short was on the condition. However, it is currently in the process of being decorated. We will definitely stay here again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
great location
Hotel had feel of 1930's could do with a bar and or restaurant

8/10 Good

David, Northamptonshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, on the beach!
Just what we had hoped for - excellent

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Traditional French Seaside Hotel. A bit of a timewarp but charming and in a brilliant location.

8/10 Good

appletree, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Pleased with our choice, we did not have breakfast any morning, so am unable to rate that, hotel was nice, clean and staff very helpful, the outside at the front was being decorated at the time of our stay, and looked like it was going well. walls a little thin, but Royan is not a busy night spot, and people seem to be tucked up early so it did not create us any problems. Great sea view with a balcony, would recommend

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right on the promonade
Slightly dated, but that actually added to it's appeal. Very helpful staff who safely locked our bikes away (touring down to Bordeaux). They do need to read their eMails though as I requested a twin room (deux lits) but we were first offered a double. They had one, but check if you go high season.

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't be closer to Royan Beach
I was using this Hotel for a short weekend stay in the region for some business. Comfortable, friendly and reasonably priced for the location, though very much off season.

6/10 Okay

Tomy

Disliked: Staff & service
Good location, but ...
Good location next to a nice beach. After visiting St Jean de Luz and La Rochelle, Royan is a little disappointing (reminds me of Blackpool). Hotel front desk staff a bit bossy. Breakfast was pretty good.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Hotel with spectacular views
This hotel has been at one time a 'Grand' Hotel. High ceilings, larger than average rooms and nice quality fittings. The rooms are maintained to a very high level of cleanliness and the staff are friendly, courteous and extremely helpful. The rooms are well equipped - we were in a twin room with a sea view. There is a small balcony with French windows which overlook the beautiful bay and beach. The view is stunning and the beach is literally 30m from the hotel entrance.. Breakfast will satisfy the largest of appetites and the dining room overlooks the bay. There is no restaurant at the hotel but there are numerous quality restaurants within 100m - the Moroccan Marrakech is one of the best and literally 80m from the hotel. The decor is a little dated but does not detract from the overall experience. There is very little parking at the hotel (2/3 spaces) but there is free parking nearby - but in high season the car parks are very busy. There is quite a busy road along the beach in front of the hotel but we didn't find the noise too intrusive - but some might. We really enjoyed our stay here and would not hesitate to return.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we stayed a night after a long motorcycle ride. The hotel has a small road between its front step and a beautiful beach. Totally fantastic location. Missing Air-con which is uncomfortable but apart from that very helpful staff and lovely.

10/10 Excellent

K1600GTL, Tutbury

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location overlooking beach, good parking restaurants and bars nearby

8/10 Good

malcp, UK

Liked: Cleanliness, staff & service, room comfort
Fantastic seaside location
This is a great little hotel right on the front at Royan, with a great beach view. Overall, the hotel is a little tired, but really clean and tremendous value for money. Staff were very helpful whenever we had a question. When we visited it was very quiet, not sure what the place would be like in the peak season, but I suspect really busy.

8/10 Good

Stephan, Calgary, AB, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room
We stayed there in May 2013 and overall, it was a very pleasant experience. First, the person at the reception was very friendly and professional. The room was very spacious and clean. The bathroom was also quite spacious and clean. The only downside is the size of the shower stall. Location is great and many restaurants and business around. Breakfast in the morning was nothing special but very good and the view on the beach in great. It was very quiet. Didn't heard anything in the morning.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Nice seafront position
Lovely position on the seafront, but no free parking facilities and the rooms and public areas are rather tired. Dining room has been modernised and choice of breakfast is good.

6/10 Okay

Michael, Norfolk, UK

Liked: Cleanliness, staff & service, room comfort
Reasonable Hotel for a family holliday.
The only 2 things that We found disappointing was. 1. The Hotel write up shows that the bedrooms have a safe to leave your valuable items. The only safe that I found was a fridge. 2. the Hotel write up shows that they have satellite TV. There were 29 channels all foreign, not one English. When you are getting old like we are a little television in the evening goes down well and makes your holiday.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super family hotel
Nice hotel in superb location right on the fantastic beach. This is a blue flag beach with lifeguards and is perfect for children. Great little bakers next door and lots of bars & restaurants nearby. Staff very helpful & friendly.

10/10 Excellent

m cooper, newark uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
royan delight
Excellent hotel clean large rooms friendly staff great location

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Grand Hotel de la Plage Royan
View lovely, relaxing and view of the sea, just what we wanted. No air conditioning, very disapointed. My husband is of large build & was unable to fit in the bath, I am petite & had a bath ith my knees bent, needs a total refurb. No sky in rooms & no bar in hotel. Staff were very pleasant especially the lady on reception would gp back once hotel has had a refurbishment.

10/10 Excellent

Kenneth, Ashburnham, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
My wife and I enjoyed our vacation. The accommodations were excellent. The information that Expedia supplied was very helpful.

10/10 Excellent

Zanin

Liked: Cleanliness, staff & service
Personnel très très sympathique
Personnel très très sympathique et accueillant et hotel très bien situé: juste en face de la plage, et jouxtant une délicieuse boulangerie, et à proximité de bars, restaurants, superette et du casino.

8/10 Good

K J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Aurelia

Business traveler
Liked: Staff & service
Mitigé
Déçue Chambre attribuée salle de bain vieillissante, vue latérale mer Soucis de propreté salle de bain et relogée avec une salle de bain rénovée mais vu arrière immeuble. Alors que je pense que l hôtel était loin d être complet …. Personnel sympathique
Stayed 1 night in Oct 2023

10/10 Excellent

Olivier

Stayed 1 night in Sep 2023

10/10 Excellent

Evelyne

Stayed 1 night in Jul 2023

10/10 Excellent

Michel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Étape balnéaire
Séjour très agréable. Les chambres sont spacieuses, un peu désuètes, mais très propres. Le personnel est charmant, serviable et l’hôtel placé idéalement face à l’océan. Je recommande.
Stayed 1 night in Jun 2023
Response from L'équipe CERISE ROYAN on Jul 20, 2023
Bonjour,Merci d'avoir partagé vos impressions. C'est un plaisir pour nous de lire que vous avez apprécié votre séjour ! Sachez que votre remarque est prise en compte pour nous améliorer.Au plaisir de vous recevoir de nouveau.Bien à vous.

8/10 Good

pierre

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heureusement l’emplacement est idéal !
Malgré tout le professionnalisme de l’équipe n’arrive pas à faire oublier la vétusté des chambres même si cela pourrait aussi faire partie de son charme, mais la qualité et le prix du petit déjeuner vous laisse une note négative jambon très moyen et œufs brouillés bof même si l’emplacement est idéal on est loin de la qualité des hôtels italiens dans la même gamme de prix
Stayed 1 night in Jun 2023

10/10 Excellent

Bertrand

Stayed 3 nights in May 2023

10/10 Excellent

Franck

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel très sympathique, accueil agréable. Situé face à la plage, très belle vue pour le petit déjeuner qui était très copieux. Séjour très agréable.
Stayed 1 night in Jan 2023
Response from L'équipe CERISE ROYAN on Mar 20, 2023
Bonjour Franck,Merci d'avoir partagé vos impressions. C'est un plaisir pour nous de lire que vous avez apprécié votre séjour !Au plaisir de vous recevoir de nouveau.Bien à vous.

8/10 Good

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2023