Overall the hotel appears "tired" - faded carpets and the air of better in bygone days.
Arrived at 2pm only to find there was no running water in the whole hotel which did not get reconnected until after 6pm - despite alerting reception no apologies were offered by management other than the Gallic shrug - I add that this despite several complaints by myself and my wife and we both speak fluent French. Finally when the water supply was restored there was no hot water that night, the following morning and the following evening. Once again the staff did not seem concerned - maybe they thought it odd that their guests might like to shower!!
Breakfasts and the sea view were the only good things about the place.
Comment from Hotel Management
Oct 26, 2016 by L'équipe CERISE, Hotel Management
Thanks you for taking the time to share your feedback. We hear your complains and we are sorry that you have such a bad memory of your stay. Nevertheless we would like to point out that we are not responsible for the “hot water issue”. Some public works caused a general blackout in the area. Our boilers were impacted, and did not automatically turn on when the electricity came back. This is why there was no more hot water in the property. As soon as we noticed the issue we turn on the boilers and 15 minutes later there was again hot water in the hotel. We took the time to alert all our customers about this, so we don’t understand what happen. We apologize for the inconvenience. We look forward to welcoming you again in Royan, to offer you this time a flawless stay. Best Regards. The CERISE Staff