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Reviews of Hôtel ibis Saintes

3 out of 5
Hôtel ibis Saintes
1 rue de La Côte de Beauté, Saintes, Charente-Maritime

Reviews

8.2

Very Good

Rating 10 - Excellent. 123 out of 362 reviews" "
Rating 8 - Good. 162 out of 362 reviews" "
Rating 6 - Okay. 48 out of 362 reviews" "
Rating 4 - Poor. 25 out of 362 reviews" "
Rating 2 - Terrible. 4 out of 362 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Miroslava

Business traveler
Stayed 1 night in Dec 2023

8/10 Good

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Jane

Stayed 1 night in Sep 2023

8/10 Good

Gary, York

Stayed 1 night in Sep 2023

6/10 Okay

Leanne

Stayed 1 night in Aug 2023

8/10 Good

Stephen, Miami Beach

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Exactly as expected. That’s why I go there
Stayed 1 night in May 2023

8/10 Good

Colin

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice,perfect for what we wanted after a long drive and I will be doing again on this route.
Stayed 1 night in Feb 2023

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Karine GIBEAUD on Jan 13, 2023
Bonjour Monsieur,Nous vous remercions d'avoir choisi notre établissement, et espérons vous accueillir une prochaine fois.Cordialement.

10/10 Excellent

Andrew

Stayed 1 night in Dec 2022
Response from Karine GIBEAUD on Jan 11, 2023
Bonjour,Merci beaucoup pour la note décernée.Toute l'équipe sera ravie de vous revoir chez nous.Cordialement.

10/10 Excellent

Patrick

Stayed 1 night in Sep 2022
Response from Karine GIBEAUD on Sep 29, 2022
Bonjour Monsieur,Merci d'avoir pris le temps de noter votre dernier séjour.Nous serons ravis de vous accueillir une prochaine fois.Cordialement.

8/10 Good

David

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Good overnight stop we will stay again
Stayed 1 night in Apr 2022
Response from Karine GIBEAUD on May 10, 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Karine GIBEAUD Responsable Réception

4/10 Poor

Rebecca

Liked: Cleanliness
Disliked: Staff & service, room comfort
No reason to stay here.
Small cramped rooms on a busy highway. Don't expect ibis to be roomy but this room had dark grey walls and felt like a tomb. Morning front desk gentleman was grumpy with attitude. He was impeccably dressed in expensive clothes, but not interested in being kind or attentive to the guests. He was clearly bothered we needed to check out. We were charged for two breakfasts although only one ate the mediocre buffet.
Stayed 1 night in Mar 2022

10/10 Excellent

Gordon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and very clean.
Stayed 1 night in Apr 2022
Response from Karine GIBEAUD on Apr 15, 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Karine GIBEAUD Responsable Réception

10/10 Excellent

Andrew

Stayed 1 night in Feb 2022
Response from Karine GIBEAUD on Feb 21, 2022
Bonjour, Toute l'équipe vous remercie pour la note attribuée suite à votre dernier séjour. Cordialement. Karine GIBEAUD Responsable Réception

10/10 Excellent

Nicholas you

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Saintes
This was our 2nd stay here - would visit again - staff extremely helpful- food excellent
Stayed 1 night in Feb 2022
Response from Karine GIBEAUD on Feb 9, 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Karine GIBEAUD Responsable Réception

8/10 Good

Susan A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pet friendly, clean, comfortable and good food.
Stayed here pre-covid so we know the restaurant was good. Now, the restsurant is closed and the evening shift receptionist had to do everything, including heating orepared food and serving. She did an amazing job with a lovely personality. The food was good despite all this. The room felt very small. The bed was enormous and a standard double bed would have given more room to move in. Despite the down points, the bed and facilities were up to the high standards we can rely on with Ibis.
Stayed 1 night in Dec 2021
Response from Karine GIBEAUD on Jan 21, 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Karine GIBEAUD Responsable Réception

10/10 Excellent

Shaun

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed secure parking and from the map on the website it did not show a fence and gate entry system. This is incorrect, they have a fence and gate entry system so we we're very relieved.
Stayed 1 night in Nov 2021
Response from Karine GIBEAUD on Dec 14, 2021
Hello, In fact, we have free, secure, fenced parking, with a gate closed at night. Best regards

10/10 Excellent

Trevor

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stopover
Good location for motorway,Same as most Ibis hotels,comfortable and practical Adequate breakfast Pool table in reception and Boules court outside a bonus Enjoyed the stay
Stayed 1 night in Nov 2021

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overnight stop
Reassuring Covid arrangements, friendly and welcoming staff, really tasty evening meal from the restaurant prepared for one's collection to eat in-room [as for breakfast] Enclosed site with free parking and dog friendly.Good overnight stop,close to motorway but quiet enough. Comfy beds. Good shower. Space is money of course but only gripe is the rooms sizes are a bit tight !
Stayed 1 night in Dec 2020

6/10 Okay

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Feels cheaper than it is
I know this hotel is generally cheap but it shows it. The rooms are very small with no air and the beds are small with very poor mattresses.
Stayed 1 night in Dec 2020
Response from Karine GIBEAUD on Jan 4, 2021
Dear Mr GRIBOT, Thank you for taking the time to tell us about your experience at the ibis Saintes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards. Karine GIBEAUD Reception Manager

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2020
Response from Karine GIBEAUD on Oct 26, 2020
Bonjour, Toute notre équipe vous remercie d'avoir pris le temps d'attribuer la note maximale à notre établissement, suite à votre récent séjour. A très bientôt. Cordialement Karine GIBEAUD

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop over in Saintes
Good stop off en route to ferry. Meal at hotel was fantastic and way better than expected in a 2* hotel.
Stayed 1 night in Feb 2020

8/10 Good

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy travellers
We really liked this hotel. It has only just been refurbished and looked really lovely. The room was comfortable and spacious with a well fitted bathroom and comfy beds. Although we did not eat at the hotel, the menu at the restaurant looked really interesting.
Stayed 1 night in Oct 2019

8/10 Good

rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic reliable Ibis.
Ibis never fails to deliver. All round good service, cleanliness etc etc. Good access to Saintes which is an historical treasue.
Stayed 1 night in Nov 2019

10/10 Excellent

Mr Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury bedding
Always very quiet at night good location
Stayed 1 night in Sep 2019
Response from Karine on Sep 15, 2019
Good afternoon, Thank you for your message. see you soon. Karine GIBEAUD Reception Manager

4/10 Poor

Jacqueline

Don’t bother unless you are desperate!
If you eat steak here remember “mi cui” for medium or you get it virtually raw. Wouldn’t recommend this place, I know you get what u pay for, but it wasn’t cheap! And don’t leave it late for breakfast because there will be nothing left and its not replenished!
Stayed 1 night in Aug 2019
Response from Karine on Aug 16, 2019
Hello, Thank you for taking the time to tell us about your experience at the ibis Saintes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karine GIBEAUD Reception Manager

6/10 Okay

Tony

Traveled with family
Disliked: Cleanliness
Stayed 1 night in Jul 2019
Response from Karine on Aug 8, 2019
Bonjour, Nous vous remercions pour la note attribuée suite à votre récent séjour, et espérons vous recevoir prochainement dans notre établissement. Cordialement. Karine GIBEAUD Responsable Réception

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The evening meal was one of the best we’ve eaten in nearly 30 years of staying at Ibis hotels. Staff were also very helpful and friendly.
Stayed 1 night in Jul 2019
Response from Karine on Aug 8, 2019
Hallo, Hartelijk dank voor de positieve opmerkingen die u hebt gemaakt na uw recente bezoek aan onze school. We hopen je weer te mogen verwelkomen onder dezelfde voorwaarden. Met vriendelijke groeten. Karine GIBEAUD Receptie Manager

6/10 Okay

Verified traveler

Traveled with partner, Traveled with pets
Liked: Cleanliness, property conditions & facilities
Hotel was clean and reception was quick. Hidden extras doubled the price on screen though which was disappointing
Stayed 1 night in Apr 2019
Response from Karine GIBEAUD on Apr 30, 2019
Bonjour, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous prenons note de vos commentaires. Nous espérons vous recevoir une prochaine fois dans notre établissement. Cordialement. Karine GIBEAUD Responsable Réception

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel
Helpful friendly staff and good food. Pleasant reception and bar area, would definitely stay here again and recommend.
Stayed 1 night in Mar 2019
Response from Karine GIBEAUD on Mar 12, 2019
Hello, The whole team thanks you for the very positive comments that came out of your recent stay at our hotel. We hope to see you again soon. Cordially. Karine GIBEAUD Reception Manager

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from KG on Feb 23, 2019
Bonjour, Nous vous remercions pour la note attribuée Nous espérons vous recevoir prochainement dans notre établissement. Cordialement. Karine GIBEAUD

8/10 Good

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from KG on Feb 23, 2019
Bonjour, Nous vous remercions pour la note attribuée, et espérons vous recevoir prochainement dans notre établissement. Cordialement. Karine GIBEAUD

8/10 Good

Suzanne

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff and a great place to stop over.
I was unfortunate to contract gastro enteritis on our journey to Saintes and by the time we checked in I was feeling very ill. The reception staff could not have been more helpful. The lady directed us to a local hospital and also contacted a pharmacy to open up for us so we could collect the prescribed medication. We also had a late check out at no extra charge. If not for their help I do not think we would have managed to get to our ferry home so we are very grateful for all their help and concern and would recommend this as a great place to stay. The hotel has a restaurant and there are other eateries nearby. It is in a bit of an industrial area but a very convenient stop over for the A10 if on a journey back to the French ports.
Stayed 1 night in Nov 2018

8/10 Good

Mrs C E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Very convenient. For journey down to the Algarve. Always clean and comfortable and the new chef produced top quality food in the restaurant in the. evening if our arrival
Stayed 1 night in Oct 2018

10/10 Excellent

R, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good, clean hotel. Good location, very good breakfast, nice staff.
Stayed 1 night in Sep 2018

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ibis in Saintes
Could not fault it. Food,staff, room, all very good, and dog friendly.
Stayed 1 night in Sep 2018

6/10 Okay

Susan

The hotel looks a small though it is currently undergoing refurbishment. There were new carpets in the corridor. The room was small, but the bed was comfortable and clean. Useful for an overnight stop whilst travelling.
Stayed 1 night in Sep 2018

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was easy to find and only about 5 minutes from the toll road. The room was clean and had a lot of shops around the corner ranging from a fuel station to a Chinese take-away. Over all the hotel and staff were very friendly and spoke really good English, they also had a nice continental breakfast. We would definitely be staying here again.
Stayed 1 night in Jul 2018
Response from Valérie Herbreteau on Aug 10, 2018
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !

6/10 Okay

JOSEPH

Liked: Cleanliness
price is reasonable and fits the hotel level.
The hotel is clean. rooms are too small. Breakfast is bassic , price is reasonable and fits the hotel level.
Stayed 1 night in Jul 2018
Response from Valérie Herbreteau on Aug 9, 2018
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !

8/10 Good

Kaye, Doncaster

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal overnight stopover
Perfect for an overnight stay en route to south west france. A short drive from the motorway, which is ideal. The room was basic but clean and practical. There is a small bar area that served lighter meals or a restaurant. As we were travelling with a dog we ate in the bar area which was perfectly ok. Breakfast was good, a nice selection of continental breakfast items, or you could cook yourself an egg is you wanted. Plenary of grassy areas around the hotel to walk the dog so all in all was great for what we needed.
Stayed 1 night in Jun 2018
Response from Valérie Herbreteau on Aug 9, 2018
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !

2/10 Terrible

Erik Skytte

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Probably the worst room at any ibis hotel
During the years I have stayed at many ibis hotels, including highway locations, normally a good experience and descent rooms. The room we stayed in at this hotel was extremely uncomfortable. First of all the room was so small that two adults couldn’t move around at the same time. The toilet/shower was allocated in what seemed to have been a cupboard. To make things worse and to ensure the claustrophobic feel the room was painted in very dark colours, and only one electrical socket was available. The staff were kind and helpful but not enough to change the extremely uncomfortable experience. Overall it seemed like this room was created from a spare cupboard just to a bit more profit, not caring about the customer experience. On top of everything, not one single picture on Hotels.com showed any room just close to mentioned room’s condition.
Stayed 1 night in Jun 2018

4/10 Poor

Jack, UK

Disliked: Cleanliness, staff & service, property conditions & facilities
Very old School,
Your staff should be more welcoming in arrival, and to people in the restaurant, area service and treatment to others was very bad/poor.
Stayed 1 night in May 2018

6/10 Okay

David

8/10 Good

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable and easy To get to from autoroute
Stayed 1 night in Oct 2017

10/10 Excellent

Robert, Troon Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop over on way home from south France.
We were very surprised at the excellent hotel. Could not fault the room, staff or the evening meal / breakfast that we had. Wish UK had hotels of this standard for the price.
Stayed 1 night in Sep 2017

8/10 Good

Mr Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and pleasant hotel
The staff at the hotel were helpful and pleasant. The hotel itself was comfortable as was the room. The meal in the restaurant however was very poor. My wife had to return her steak as it was raw. It came back and was no better, not edible. We understand the cook was an emergency replacement that night and staff settled the matter. Providing the cook has changed we will stop on our return in a few weeks.
Stayed 1 night in Aug 2017

6/10 Okay

Charles

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room smelled of dog and stale tobacco however the reception staff were excellent the cleaning was not the best the food was reasonable and not expensive
Stayed 1 night in Jun 2017

8/10 Good

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities
A bit noisay. Lack of sound proofing.

4/10 Poor

Aart

Disliked: Cleanliness, property conditions & facilities, room comfort
Location is great hotel needs up dating
don't take the top room it has beams very close to the bed. Difficult to get in our out the bed