Ratings based on 2,914 Verified Reviews

4.2 out of 5
94% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent+location.+Good+price

Posted Aug 17, 2017
A+walk+away+from+everything%2C+Citadines+is+a+great+choice+for+tourists.+Good+sized+room+and+hot+drinks+are+always+available.+
5 out of 5
Recommended
for Everyone
by A verified traveler from Delaware USA

Citadines is where we will stay again

Posted Aug 10, 2017
Pros: Location
Cons: Nothing
Location: Near Embankment Charing Cross underground and buses. Near Trafalgar Sq., Coventry Garden, West End, Westminster Abbey, Shopping, restaurants
We arrived after an overnight international flight so we asked if we could get an early check in. The staff accommodated this and also allowed us to have input on room choice. We found the staff to be helpful and the hotel to be centrally located in the city. Buses and two Underground stations, Embankment and Charing Cross are nearby. Our room was comfortable and quiet. The amenities were basic but just fine. We enjoyed having a coffee machine available in the lobby 24 hours a day. We will stay here again and share with friends going to London.
Comment from Hotel Management
Aug 14, 2017 by Anthony Bull, Hotel Management
Dear JK, We are thrilled to have received your perfect feedback score and positive comments this morning. Thank you very much! We look forward in welcoming you back in the near future. Kind regards, Anthony Bull Asst. Residence Manager
4 out of 5
Recommended
for Families
by A verified traveler from Alberta Canada

Family trip

Posted Aug 3, 2017
Pros: Beds and amenities
Cons: Cleaning more often and free
Location: Great location and tons of stuff close by
Great location, close to underground stations and lot of resurants and attractions. Room was larger than we thought and the pull out sofa beds worked well as they are split into 2 single beds once pulled out. Downsides would have been no wash clothes in the room? Also room is only cleaned once per 6 night stay for free any extra cleaning are charged $30 a cleaning? Found this strange as most hotels we stay at clean the room every day.
Comment from Hotel Management
Aug 7, 2017 by Anthony Bull, Hotel Management
Dear Reviewer, Thank you for submitting a positive feedback score and comments. I have taken note of your comments about the cleaning schedule. We look forward in welcoming you back in the near future. Kind regards, Anthony Bull Asst. Residence Manager
2 out of 5
by A verified traveler from California

Great Location, Bad room

Posted Aug 1, 2017
Pros: Location and staff
Cons: The bathrooms need to be cleaner
Good: Great Location, Great Staff. Bad: We had a one bedroom w/living room and Kitchen. Bedroom too small 10x10 ft. Bathroom shower was so small that the curtain kept sticking to me as I took a shower and I am not big, it smelled and the tub had black marks around the caulking like mold. Maybe it was my fault thinking this was like a hotel, if they didn't force me to pay at check in I would have moved across the street.
Comment from Hotel Management
Aug 3, 2017 by Anthony Bull, Hotel Management
Dear Cal, I am saddened to have received your feedback this morning. Clearly we have failed you as a first time guest and for this I sincerely apologise. I have taken note of your comments about the cleanliness and have asked my housekeeping team to investigate and rectify immediately. I can only hope you will give us another opportunity in the near future to change your opinion of our product and services. Kind regards, Anthony Bull Asst. Residence Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Columbus, OH

There isn't a better location

Posted Jul 19, 2017
Pros: Location Location Location It was clean and quiet at night. Did I mention the location was perfect?
Location: See above description
When I booked this hotel, I was hoping it would be close to tourist locations in London. It was literally exactly where you would want to stay. There are 12 restaurants on this street or the next one. Every mode of transportation is within 5 minutes walk. We took the train, the underground, and a double decker bus. The street where the hotel is located is quiet and tree lined but within 2 minute walk, you are touching the Lions of Trafalgar Square. I cannot imagine a more perfectly located hotel. The amenities themselves inside the hotel aren't overly extravagant but we were just there to sleep at night. We got a one bedroom suite and comfortably slept 3 (easily could have been 4). Everything was clean.
Comment from Hotel Management
Jul 20, 2017 by Anthony Bull, Hotel Management
Dear KK, We are overjoyed that you enjoyed your stay in particular the location which is perfect for London sightseeing. Thank you for the perfect score and comments. We look forward in welcoming you back in the near future. Kind regards, Anthony Bull Asst. Residence Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Good property in great location

Posted Jul 17, 2017
This is a good property in an excellent location. Our only slight issue was a couple of maintenance items requiring attention when we arrived. Both were dealt with quickly and efficiently.
Comment from Hotel Management
Jul 17, 2017 by Anthony Bull, Hotel Management
Dear Reviewer, Thank you for recognising the staff's efforts in dealing with your maintenance issues. We look forward in welcoming you back in the near future. Kind regards, Anthony Bull Asst. Residence Manager
3 out of 5
by A verified traveler from Toronto

Too pricey for just ok service

Posted Jul 14, 2017
Pros: Great location. Lots of pubs, live theatre, restaurants within five to ten minute walk.
Cons: Housekeeping should be included if this hotel wants to be perceived as good value.
Location: London Eye, Trafalgar Square, Big Ben, Covent Gardens, Picadilly Circus, all within walking distance of the hotel.
I guess I was paying for location because I've stayed at far better hotels for half the price. The exorbitant room rate did not even include housekeeping-- no clean towels every day and you had to make your own bed.
Comment from Hotel Management
Jul 14, 2017 by Anthony Bull, Hotel Management
Dear Henry, Thank you for recognising our fantastic location which is perfect for London sightseeing. As an Aparte Hotel our services are different to that of the standard hotel concept. Daily cleaning can be arranged however this is chargeable. This option to choose the extra services makes our rates extremely competitive for the area for the size of your apartment. I can only hope you will give us another opportunity in the near future to change your opinion of your product. Kind regards, Anthony Bull Asst. Residence Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore,Sg

Great location .

Posted Jul 12, 2017
I had a wonderful experience.Near everything.Really!
Comment from Hotel Management
Jul 14, 2017 by Anthony Bull, Hotel Management
Dear Ib, We are so happy that you found us. Thank you very much for the positive feedback score and comments. We look forward in welcoming you back in the near future. Kind regards, Anthony Bull Asst. Residence Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from pittsburgh

Citadines trafalgar square

Posted Jun 28, 2017
Great location, good price for london. Plenty of room for the family. Would stay again. Front desk staff was exceptionally helpful and friendly.
Comment from Hotel Management
Jun 28, 2017 by Anthony Bull, Hotel Management
Dear DJ, Thank you for submitting a perfect score and positive comments. The staff and I are extremely happy to know that we exceeded in your expectations. We look forward in welcoming you back in the near future. Kind regards, Anthony Bull Asst. Residence Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Morgantown, WV

Almost the center of London

Posted Jun 26, 2017
It was a great hotel. The rooms were sufficient size and the beds were comfortable. The stairs to get to the second floor of the apartment/flat were a bit tricky. They were a very tight spiral. The bathroom was split also, toilet downstairs and shower with sink upstairs. Overall, I would stay there again, but do not do lanudry unless you have a small fortune.
Comment from Hotel Management
Jun 27, 2017 by Anthony Bull, Hotel Management
Dear Richard, Thank you for your positive score and comments. I have taken note of you negative comments. We look forward in welcoming you back in the near future. Kind regards, Anthony Bull Asst. Residence Manager