Ratings based on 879 Verified Reviews

4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from calgary, ab

Short stay in London

Posted Aug 6, 2017
Pros: Great location, modern finishes and very confortable bed.
Cons: No
In London for only two nights, fantastic location. Room was outstanding, modern, clean and great freindly staff.
Comment from Hotel Management
Aug 15, 2017 by The Team, Hotel Management
Dear Gregg, We're delighted you enjoyed your stay with us - and loved your super words about our luxurious style and our attentive service. See you again soon! Warmest wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte, NC. USA

New Favorite Central London Hotel

Posted Aug 5, 2017
This hotel is fantastic. It is just minutes walk from Trafalgar And Leicester Squares. Located on a quiet street with abundance of restaurants. Room was large appointed nicely. Bathroom was large. Very clean. Staff was A+. I HIGHLY recommend this hotel. Fantastic experience.
Comment from Hotel Management
Aug 15, 2017 by The Team, Hotel Management
Dear Richard, Oh wow, this is amazing, thank you very much! We're thrilled to be your new London fav, and we couldn't agree more about our super location, our gorgeous rooms, and, best of all, our friendly team! Can't wait to welcome you back again soon. Warmest wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 20, 2017
Wonderful experience as always. I love the hotel and the location. The English Breakfast is a work of art.
Comment from Hotel Management
Jul 20, 2017 by The Team, Hotel Management
Wow - we're thrilled you enjoyed our very delicious breakfast, we think it's the perfect way to start your London day! Thanks for your super words, and hope to welcome you back again soon. Warmest wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler

Delightful and Superb Locale

Posted Jul 19, 2017
This hotel is delightful. The staff are amazing. They give the true meaning to great service. The location is excellent! It is close to public transportation as well as within walking distance of many main attractions, such as the National Gallery, Trafalgar Square, Parliament Square, and, of course, the Academy of St. Martin-in-theFields! Perfect for theatre goers and many good food establishments and pubs in the vicinity. We enjoyed our stay there immensely!
Comment from Hotel Management
Jul 20, 2017 by The Team, Hotel Management
Dear Daphne, We're delighted that you're delighted! Thanks for your amazing words about our attentive service and our incredibly central location - the perfect place for a London adventure! Looking forward to welcoming you back soon. Warmest wishes,
3 out of 5
Recommended
for Everyone
by A verified traveler from B

Central location, cutting corners

Posted Jul 4, 2017
Located in the middle of the Westend so very close to many sites and tube stations but also throngs of tourists. Room was surprisingly quiet though. Rooms are on the smaller side but clean with modern finishes. Small things make it feel like they are cutting costs: only instant coffee in the room, gym attached to hotel doesn't open until 10am on weekends, no one offered to help us with our bags to the room and no room cleaning unless requested, had to chase up request for bottled water each time we asked. Bonus points for the Malin and Goetz products.
Comment from Hotel Management
Jul 12, 2017 by The Team, Hotel Management
Dear Bob, Thank you for taking the time to share your feedback, and for highlighting our super location and our gorgeous rooms. Your comments have certainly been shared with the relevant teams. We hope to have the opportunity to welcome you back in the future. Warm regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from So. CA

Great location and fun hotel

Posted Jun 24, 2017
The hotel has a great lounge and speak easy. The breakfast was first rate.
Comment from Hotel Management
Jun 25, 2017 by SML-FrontDesk, Hotel Management
Dear Deb, Thank you for your short but sweet review, so glad that you enjoyed your stay with us. Looking forward to welcoming you again. Warmest Regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jun 13, 2017
Great locations Very small rooms Super clean Except for the hallways which seemed to have a musty scent
Comment from Hotel Management
Jun 16, 2017 by The Team, Hotel Management
Thanks for taking the time to share your recent stay with us, and especially for highlighting our super location and our very pristine rooms. We're sorry to hear about the hallway, as this certainly wasn't the experience you wanted to have, and have of course shared your feedback with our Housekeeping team for their further follow up. Looking forward to welcoming you back again soon. Warmest wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler

Better than before and expected

Posted May 29, 2017
Everything worked, food was tasty, Service good and quick, location superb.
Comment from Hotel Management
May 31, 2017 by The Team, Hotel Management
So wonderful to hear you enjoyed your most recent visit. We couldn't agree more about our delicious food and our super, central location. Can't wait to welcome you back again soon. Warmest wishes,
4 out of 5
by Sophie

Been staying there for years - never dissapoints.

Posted May 18, 2017 on Hotels
Great area of town - near the theatres and amazing restaurants and shopping. Rooms are clean and minimalist - depending on the room - a little cramped. Great bar scene downstairs and good restaurant.
Comment from Hotel Management
May 22, 2017 by St Martins Lane, Hotel Management
Dear Sophie, It's always wonderful to have you back with us, and we're thrilled you continue to enjoy your stays! Can't wait to welcome you back again soon. Warmest wishes, The Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Bromley

Outstanding Hotel

Posted May 15, 2017
Absolutely outstanding hotel, loved everything about it. Highly recommended, staff were very attentive. Stayed for my birthday, was given a complimentary birthday bottle of Prosecco, which was a lovely touch.
Comment from Hotel Management
May 22, 2017 by The Team, Hotel Management
Dear Andy, Well now that's the way to celebrate your birthday - bubbles and a luxurious night with us! We're so happy you enjoyed it, and we can't wait to welcome you back again soon. Warmest wishes,