Ratings based on 373 Verified Reviews

4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Sheffield, UK

Posted Oct 21, 2017
Very good.......................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................
5 out of 5
Recommended
for Everyone
by A verified traveler from scotland

Great

Posted Oct 17, 2017
Pros: Comfortable and clean.
Location: Theres a supermarket just outside hotel.
Very good hotel and staff very helpful. Food very good but a bit expensive.
4 out of 5
Recommended
for Everyone
by A verified traveler from manchester

Convenient overnight stop

Posted Oct 2, 2017
This is the third time we have stayed and still very good. There was some disruption due to a go cart event being staged in the car park and the hotel was very busy but this was managed well. Although a drinks machine is provided in the room which provides enough coffee for two coffees I was told by reception you are not allowed anymore as this is provided only for a welcome drink. This is disappointing and on previous visits not had this problem.
5 out of 5
Recommended
for Everyone
by A verified traveler from brussel

Posted Aug 17, 2017
Good location for airport connection with the shuttle
Comment from Hotel Management
Aug 27, 2017 by Carlo Scatozza , Hotel Management
Dear Guest, I do thank you for your feedback. Our Sleep Park and Fly package is very famous and I am pleased you enjoyed our facilities I hope to see you back soon Best regards Carlo Scatozza
2 out of 5
by Neil

poor hotel poor staff

Posted Jun 27, 2017 on Hotels
I only stay here due to lack of decent hotels in the area. I cannot believe the attitude of the staff from checking in (seriously rude to people) to the restaurant. With exception to the Eastern European girl behind the bar who never stops working whilst the others stand around and chat. Consequently it takes forever to be served. There are no options for vegetarian therefore my colleague went without. He could not even order a bowl of French fries without ordering a main meal due to hotel policy, so onus to order it and give it to him. In all of the hotels I have stayed in around the world this is a first and quite disgusting. Booked a standard room for €116 euro which had no air con and on a hot summers evening it was necessary to open the window on a seriously noisy road. Terrible night sleep.
Comment from Hotel Management
Jul 5, 2017
Dear Guest, I do thank you for being our guest and I am very sorry that your stay was not good as excpected. Your feedback is very important to us. In our Brasserie you can order some vegetarian food (salads, sandwiches, pasta,...) but we will investigate why you could not do during your stay. Regarding air-co, we do have air-co in our Superior Rooms only. At booking time, the supplement is 20€ per night. I do hope to welcome you back. Best regards Carlo Scatozza
4 out of 5
by Mark

Posted Jun 23, 2017 on Hotels
room was lovely, I was upgraded on check-in. Only fault I would say was the temperatures was 33 in day and around 20 at night, there was no air conditioning in the room so was really uncomfortable.
Comment from Hotel Management
Jul 5, 2017
Dear Guest, Thank you for giving us your feedback. Only our Superior room are equiped with air-co and free soft mini bar. Best regards Carlo Scatozza
4 out of 5
by Jean-Louis

Posted Jun 9, 2017 on Hotels
Comment from Hotel Management
Jul 3, 2017
Dear Guest, I do thank you for choosing our hotel for your stay in Charleroi. Your feedback is very appriciated. We hope to see you soon back Best regards Carlo
5 out of 5
by Paul

Liked it

Posted May 30, 2017 on Hotels
Lovely hotel, pleasant staff, poor bar lady worked off her feet but professional. Suite was spacious, nice spa bath, comfy bed. Good value for money. Location not great but hotel is ideal for a quick stopover.
Comment from Hotel Management
Jun 29, 2017
Dear Guest, thank you for your feedback which is important to us and will be forwarded to the manager and staff. We hope to see you back soon Best regards Carlo Scatozza
4 out of 5
by Neil

Has the potential to be excellent

Posted Apr 22, 2017 on Hotels
Very nice room, fabulous food and selection of beers but awful service. Either there is not enough staff or they are just poor. When waiting to be seated they just kept walking past me and then waiting to order was terrible.
5 out of 5
by Roy

Great Location for Airport and Business.

Posted Apr 18, 2017 on Hotels
I stay at hotel on a regular basis for business but the hotel is ideally located for those who are flying from Charleroi airport. Check in is very seamless and the hotel is maintained to a high standard , has free wifi throughout and the staff are very welcoming.