Desk, laptop workspace, free WiFi, bed sheets

Reviews of Motel 6 Hurricane, WV

2 out of 5
Motel 6 Hurricane, WV
419 Hurricane Creek Road, Hurricane, WV

Reviews

5.2
Rating 10 - Excellent. 28 out of 202 reviews" "
Rating 8 - Good. 32 out of 202 reviews" "
Rating 6 - Okay. 38 out of 202 reviews" "
Rating 4 - Poor. 25 out of 202 reviews" "
Rating 2 - Terrible. 79 out of 202 reviews" "

5.4/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

4.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Wanda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No coffee in room, had to bring my own toliet paper... Most didn't speak English
Stayed 3 nights in Mar 2024
Response from Brand Experience Team on Mar 18, 2024
Hi Wanda, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

10/10 Excellent

Dorothy

Stayed 1 night in Jan 2024
Response from Harry on Mar 4, 2024
Thank you for your Time Have Fantastic day !

2/10 Terrible

Scott

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You get what you pay for!
You get what you pay for. Room was not totally renovated. Tile floor/grout was dirty. Walls were patched and not painted. No furniture, table/chairs. No floor lamp only ceiling light with extra bright white LED. Bed was mounted on a metal bed frame/skirt that I kicked every time I got in bed, so annoying. We checked in at night, the Property had no signage whatsoever and was poorly lit. The entrance to the property was not marked or designated. Our reservation was for two adults, clerk ask for my ID at check in, customary… then request ID of my husband who was sitting in the car. Unbelievable.
Stayed 3 nights in Dec 2023
Response from Brand Experience Team on Dec 7, 2023
Hi ScottThanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

10/10 Excellent

Colleen

Traveled with pets, Traveled with family
Liked: Amenities
Very nice and easy check in
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Dec 7, 2023
Hi ColleenThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

2/10 Terrible

Misty

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unhappy
I walked in and noticed right away there weren't any towels nor handsoap. No toiletries and then the remote didn't work. The door was very hard to open and you had to lift up on handle instead of pushing down.i wasn't happy about the room except the price
Stayed 1 night in Oct 2023

2/10 Terrible

Jeremy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from VS on Oct 15, 2023
Thank you for your feedback!

10/10 Excellent

Thang Huu

Stayed 1 night in Oct 2023
Response from kp on Oct 30, 2023
Thank you for your feedback

8/10 Good

ADAM M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was under construction but the room was nice and clean. They have potential when they get the hotel done. Staff was friendly and helpful.
Stayed 2 nights in Sep 2023
Response from VS on Oct 7, 2023
Thank you for staying with us!

8/10 Good

Erica

Liked: Staff & service, property conditions & facilities, room comfort
Clean No BUGs
My stay was fine. No problems the place is in the middle of a remodel. No bugs. Clean fir the most part. I didnt like being upstairs because I have back issues but other then that it was a great stay.
Stayed 1 night in Sep 2023
Response from kp on Oct 3, 2023
Thank you for your feedback

6/10 Okay

Michael, Enfield

Stayed 1 night in Sep 2023
Response from kp on Oct 3, 2023
Thank you for your feed back

2/10 Terrible

Joe

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Trashy. Bedside table falling apart. No lamp Poor lighting. I’m disappointed Expedia would even offer such a dump
Stayed 1 night in Aug 2023
Response from VS on Aug 16, 2023
We appreciate your feedback and a working hard to ensure our guests have a positive experience. Thank you for staying with us

4/10 Poor

Sharon

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Entered the room the TV was laying face down on a table went complained was moved to another room TV in that room had a fuzzy picture ended up spending over 2 hours with a repair man only to be offered to be moved to another room. Was very disappointed.
Stayed 1 night in Aug 2023
Response from VS on Aug 16, 2023
Trashy. Bedside table falling apart. No lamp Poor lighting. I’m disappointed Expedia would even offer such a dump

2/10 Terrible

Mary

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty unsafe, no working tv, ac did not work
Stayed 3 nights in Jul 2023
Response from VS on Aug 16, 2023
Trashy. Bedside table falling apart. No lamp Poor lighting. I’m disappointed Expedia would even offer such a dump

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from vsisk on Jun 14, 2023
Thank you for staying with us!

6/10 Okay

Robert

Liked: Staff & service
You get what you pay for
Stayed 3 nights in May 2023
Response from VSisk on Jun 14, 2023
Thank you for staying with us.

2/10 Terrible

Steven

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from vsisk on May 22, 2023
Thank you for being patient with us during our renovation process.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away by all means. Dont fooled by the Jacuzzi
Worst hotel I've ever stayed in my life. Never been to prison but I'm pretty sure prisoners living was better than this. Don't fall for the jacuzzi in the room pictures.
Stayed 1 night in Jan 2023
Response from VS on Aug 16, 2023
Trashy. Bedside table falling apart. No lamp Poor lighting. I’m disappointed Expedia would even offer such a dump

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from vsisk on May 22, 2023
Thank you for staying with us! See you next time!

2/10 Terrible

Joe

Disliked: Staff & service, room comfort
Stayed 1 night in Apr 2023
Response from vsisk on Apr 19, 2023
Thank you for staying with us, we hope to see you soon.

8/10 Good

Brian

Stayed 1 night in Mar 2023
Response from vsisk on Apr 19, 2023
Thanks for staying with us, see you next time. Have a nice day.

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet little place great place to just relax get you some rest
Stayed 1 night in Mar 2023
Response from KMP on Apr 15, 2023
Thank you for staying at American Inn, visit again soon!

2/10 Terrible

Vera

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
They were unable to accommodate me in my wheelchair and refused to refund my $150 and I didn't even stay there
Stayed 2 nights in Feb 2023
Response from vsisk on Aug 17, 2023
We appreciate your feedback and a working hard to ensure our guests have a positive experience. Thank you for staying with us

8/10 Good

Donald

Stayed 1 night in Jan 2023
Response from vsisk on Aug 17, 2023
Thank you for staying with us, we hope to see you soon!

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2022
Response from vsisk on Aug 17, 2023
Thank you for staying with us, we hope to see you soon!

6/10 Okay

Robert

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
You get what you pay for
Response from vsisk on Aug 17, 2023
We appreciate your feedback and a working hard to ensure our guests have a positive experience. Thank you for staying with us

2/10 Terrible

Laurie B, Boalsburg

2/10 Terrible

Becca

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
It was dirty, loud, we had to be moved because we flushed our toilet and it flooded the room under us.
Stayed 1 night in Sep 2022
Response from vsisk on Aug 17, 2023
We appreciate your feedback and a working hard to ensure our guests have a positive experience. Thank you for staying with us

8/10 Good

Nicole

Traveled with family
Liked: Cleanliness, staff & service
Staff was kind and helpful. Rooms were decent.
Stayed 2 nights in Sep 2022

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Filthy
This was the dirtiest hotel I've ever stayed in, in my entire life. It was clear that the sheets had not been changed after the last visitor. There was visible dirt and/or stains on the pillowcases top sheet and bottom sheet. The shower looked disgusting. There was one small lamp in the room, several electric outlets did not work, it was hard to get the door to lock, and the room smelled like mold or mildew, and old cigarette smoke. We slept on top of the coverlet fully dressed and did not use the pillows. The towels and washclothes felt crunchy and also had stains on them. One bed squeaked every time you changed your position. If every other hotel in a 40 mi radius was not already booked we would not have stayed. This hotel really had little to no redeeming qualities. The toilet worked and was relatively clean. That would be the only good thing I can say.
Stayed 1 night in Sep 2022
Response from vsisk on Aug 17, 2023
We appreciate your feedback and a working hard to ensure our guests have a positive experience. Thank you for staying with us

2/10 Terrible

Shannon

Traveled with family
Not a very friendly place
Stayed 1 night in Sep 2022

2/10 Terrible

Lori

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel I've ever been to
The only reason I booked it was because it had a pool. When we got there, the pool was closed for no apparent reason. The room was extremely musty/moldy smelling. We had to leave after 1 night because the mold was giving me an allergic reaction. We couldn't sleep, anyway, because every time you moved, the bed squeaked so loudly that it would wake both of us up. Basically, we got no sleep. The tub/shower was disgusting looking, and the paint was peeling off the wall. The bathroom floor flooded after a shower, even though the shower curtain was inside the tub. The room floor was sticky. The blinds did not work. We had to put towels in the window to block the light. Though we had booked for 5 nights, we had to leave after 1 night. We were not given our money back even though we only stayed one night. We are currently disputing the charge through the credit card.
Stayed 5 nights in Aug 2022
Response from vsisk on Aug 17, 2023
We appreciate your feedback and a working hard to ensure our guests have a positive experience. Thank you for staying with us

2/10 Terrible

Caleb

Disliked: Cleanliness, amenities
Stayed 9 nights in Aug 2022
Response from vsisk on Aug 17, 2023
We appreciate your feedback and a working hard to ensure our guests have a positive experience. Thank you for staying with us

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst hotel ever
We paid 195 dollars one regular room and one hot tub room the hot tub didn’t work went to front desks she had no idea it was not working and we would have to talk to the manager at check out on the morning. When we went in the morning no manger he didn’t work till Friday the other worker told us that they knew it had been not working all week we was charged 120 for a room knowing the hot tub didn’t work the other room was 75 dollars so they have us a 25 dollar refund that still made that room 95 for what it was the same thing as our other room but it had a separate tube terrible hottel will never go again they should have switch our room to one that worked or gave us a free night when one was available and there were dirty there was a bug in the floor bc side the hot tub rip off and the room smelled like smoke but it was supposed to be non smoking unit. The bathroom was dirty there were dirt all in the shower
Stayed 1 night in Jul 2022
Response from vsisk on Aug 17, 2023
We appreciate your feedback and a working hard to ensure our guests have a positive experience. Thank you for staying with us

2/10 Terrible

Donna

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would not even give them one star
The place was very nasty and I will not stay there or with my family again the hotel was poorly maintained and had a lot of leaks mold they never checked on to see if you needed your room cleaned was very unsainatry seen cockroach in the bathroom floor AC half worked I would not recommend this place to no one
Stayed 1 night in Jul 2022
Response from vsisk on Aug 17, 2023
We appreciate your feedback and a working hard to ensure our guests have a positive experience. Thank you for staying with us

8/10 Good

Maria

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2022
Response from vsisk on Aug 17, 2023
Thank you for staying with us, we hope to see you soon!

2/10 Terrible

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For the money spent not worth it at all
Stayed 1 night in Jun 2022

10/10 Excellent

Kristin

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2022

4/10 Poor

Brian

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Needs repairs
The room we stayed in needed several repairs. The faucets were loose in the tub. The bathroom door didn’t close. The jets on the jetted tub didn’t work. The bed was comfortable and the room was clean.
Stayed 1 night in Jun 2022

8/10 Good

Natalie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a little old and outdated but you get what you pay for
Stayed 1 night in Jun 2022

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service
Wish they had a continental breakfast.
Stayed 1 night in Jun 2022

8/10 Good

Kim

Liked: Cleanliness, staff & service
Wasn't able to take a shower without scalding myself, there was no cold water
Stayed 1 night in May 2022

6/10 Okay

Robert

Liked: Staff & service
Disliked: Amenities
Good for the price, no serious issues
Stayed 3 nights in May 2022

4/10 Poor

Bonita

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
First of all I was very disappointed that the Window wasn’t even covered for privacy, the shade wasn’t good, and let me tell you about the curtain that didn’t even cover the window for no privacy at all , I felt unsafe .
Stayed 1 night in Apr 2022

8/10 Good

FRANKLIN, Norfolk

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property is a great dog friendly motel. I suppose with any motel, you need to worry about unusual people walking around. They weren't loud, but they were walking around until almost midnight. The only thing missing in the room was a microwave an coffee maker, although there may have been one in the lobby.
Stayed 1 night in Apr 2022

2/10 Terrible

Deanna

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022

2/10 Terrible

Elizabeth

Stayed 1 night in Mar 2022

4/10 Poor

Malynda

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Clean cheap.Hassle wasted 4-5 hours bed firm.
Tried to run my card at 8am morning despite it say no charge until check in.I keep my cards off.I get there big note written on a card about my card no good an a declinereceipt staple on.Ask why an she blames it on someone else an she doesn’t no an they aren’t there.Check in and get to the room an she comes running,wants my card again say I owe $13 more. She waves a piece of paper as she takes off with it an I see it has someone else’s name.husband has to chase her to office an she gives my card back.She actually undercharged me $2.50.Whatever, it’s valentines an we never 15 yrs did anything for vday. 3in gap under door, freezing wind,leaves in floor.fill jacuzzi tub,get in.won’t turn on. Go to office again have to wait for the maintenance man. TV won’t turn on,no remote. Go to office given new remote. No code to program it to brand,we try a bunch from google.Man comes in I sit there in my towel an jiggles under it while having my husband try to turn on. Says switch is bad, he hasn’t had time do it.Finally comes on but he says not enough water anleaves. husband gets in,you guessed it.Down to office an they say they’ll send him back.We wait over hour an decide give up,go to dinner. We go to leave main man is walking around on top outdoors. We stop an he yells ask if it quit on us.No one told him. We go to dinner and are gone almost 2 hours. Get back, nothing fixed. By now it’s like 8pm. Back to office.Finally ask new room,it has no remote.woman brings one that works.Waste time
Stayed 1 night in Feb 2022

4/10 Poor

Rebecca

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The staff is nice no microwave in my room
Stayed 1 night in Feb 2022

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was dirty. Sheets didn't match. Very few lights work. Didn't even end up staying. Would not recommend. Unacceptable when it's the same price as a nicer hotel across the street. Beware because hotels.com won't refund your money.
Stayed 1 night in Dec 2021