Ratings based on 1,402 Verified Reviews

4.7 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from Houston, TX

First Class Hotel

Posted Jun 26, 2017
Pros: Shopping, Restaurants, Definitely the Club Level
Location: Great location in the heart of French Quarter; close to all the best restaurants and main streets
What a great place to stay! No better place to see everything in Charleston. Walking distance to almost all of the things to see and do. The hotel and the staff were first class. Staff were very friendly and were always looking for ways to make our stay better. We stayed on the club level and I highly recommend it. We had to find reasons to leave the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful staff

Posted Jun 26, 2017
Delightful /i found a request for more detail of our experience intrusive If I want to describe my stay with one word than it shoukd be so don't ask fir more than someone is willing to share or you wil have far fewer responses
4 out of 5
Recommended
for Everyone
by A verified traveler

Whack-A-Mole doors on closet were a nightmare

Posted Jun 7, 2017
Cons: The club room staff laying out currency to make it look like others have over-generously tipped them. A tip jar would be better.
Close one door and another unnecessarily opens and then the dance begins.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 5, 2017
Really awesome place, one of my favorite hotels I've ever stayed at. The pool is amazing.
Comment from Hotel Management
Jun 7, 2017 by Sarah Lux, Hotel Management
Thank you for taking the time to give us your feedback. I'm so happy you enjoyed your stay, and the amazing pool! We look forward to welcoming you back next time you're in Charleston!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 10, 2017
Located close to many sites and activities in the city. Excellent staff and spacious rooms.
Comment from Hotel Management
May 17, 2017 by Belmond Charleston Place, Hotel Management
Thank you for your comments! I'm glad you enjoyed your stay! We look forward to welcoming you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 12, 2017
beautiful, clean friendly staff - perfect in every way
Comment from Hotel Management
May 17, 2017 by Belmond Charleston Place, Hotel Management
Thank you for your comments! I'm glad you enjoyed your stay! We look forward to welcoming you again soon!
5 out of 5
Recommended
for Couples
by A verified traveler from NJ

Right in the heart of Charleston

Posted Apr 6, 2017
Pros: The room was spotless, comfortable and quiet.
Cons: I am a dog lover, but apparently this hotel is one of the few "Dog Friendly" hotels in downtown. The staff even allowed dogs in the restaurant!
Location: The hotel is central to most of the attractions downtown.
From the rooms to the staff everything about the Belmond is first rate. Close to many of the great restaurants in Charleston and directly across the street from the old slave market.
Comment from Hotel Management
May 17, 2017 by Belmond Charleston Place, Hotel Management
Thank you for your detailed comments, Nick! I'm glad you enjoyed your stay! Please know that while we are very dog-friendly, only dogs reported as service animals are allowed in any restaurant outlet. I apologize if this affected your ability to enjoy your meal! We look forward to welcoming you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 4, 2017
Beautiful hotel with exceptional staff. The facilities were impeccably maintained and the access to museums, restaurants and retail shops only enhanced the experience. This is a highly recommended destination stop,
Comment from Hotel Management
May 17, 2017 by Belmond Charleston Place, Hotel Management
Thank you for your comments! I'm glad you enjoyed your stay! We look forward to welcoming you again soon!
5 out of 5
by michael

family getaway

Posted Mar 28, 2017 on Hotels
This was a family trip with son and wife. We were amazed at not only the city itself but how safe we felt. The staff was attentive and so helpful with all our questions. We hoe to come back in the near future.
Comment from Hotel Management
May 17, 2017
Thank you for your comments, Michael! I'm glad you enjoyed your stay! We look forward to welcoming your family again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Over Looked

Posted Mar 16, 2017
Pros: Beautiful inside with amazing restaurants.
Cons: Wish they had fixed the broken hand held shower when we requested it. It would have shown me they are accommodating and listen to their customers.
Location: Charleston location, with a lot of shops to explore.
We arrived on Saturday and the staff was extremely helpful and polite. The first thing Sunday morning we realized the over head "rain" shower was great but the handheld shower was broken which is what my wife prefers. So that morning we went to the front desk asking if they could fix it. We were assured that the work order was put in. By Monday morning it still wasn't fixed. Again, I went down to ask them if they could but we left Tuesday morning and it still wasn't fixed. On one of the days, our room wasn't cleaned until at 4 pm.