Ratings based on 132 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
92% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 15, 2015
Der Empfang war freundlich, das Zimmer sauber. Das Hotel bietet kein Fruehstueck an (ausser Snacks an der Rezeption). Dafuer ist das Zimmer mit einer Kuechenzeile ausgestattet und draussen stehen 2 Grills zur Selbstverpflegung bereit. Leider hatten auch wir ein Zimmer mit einem kaum funktionierenden Ice-Maker, der im Gefrierfach des Monster-Kuehlschranks enthalten ist. Ansonsten gibt es keine Eismaschine. Wir haben uns damit beholfen, Plastikbecher mit Wasser gefrieren zu lassen. Wir waren mit unserem Aufenthalt ansonsten sehr zufrieden.
2 out of 5
Recommended
for Couples
by April from Georgia

Unsatisfactory

Posted May 26, 2015 on Hotels
There was confusion on my reservation and when advised them of that, I received attitude from the staff and then was given another room but the exact same type. I again went to the front desk to inform them that the room was the same and was open. I finally got the right accommodations. I will not stay at this hotel again, not worth the money!
5 out of 5
Recommended
for Couples
by marcel from Edisto Island, SC

comfortable

Posted May 19, 2015 on Hotels
It was very relaxing
Comment from Hotel Management
Jul 25, 2015 by General Manager, Hotel Management
DMS5150 thank you for leaving your valuable feedback with us. We here at Candlewood Suites want to make each one of your stays with us the greatest experience you've had yet. We definitely do have some friendly staff here. We love our guests and we love our hotel. Thank you for staying with us and I certainly do hope to see you soon!
3 out of 5
Recommended
for Families
by Joanna from Elon, Nc

Appears nice but lacking in several areas

Posted May 18, 2015 on Hotels
First surprise was that they have no pool or hot tub, I hadn't checked that on hotels.com so that was my fault but it is surprising. We had a reservation for a week prior, so when we arrived, I would've thought we'd have a better location for our room, however we were given the room on the ground level that had the outdoor smoking area right outside our windows, we were tired and it was later in the evening so I did not try to switch rooms. It was hot outside so I just turned our air conditioning down so the fan would be loud enough to muffle all the talking. The walls are thin and without the fan running you can hear everything. The room smelled like motor oil when we got in, but the air conditioning and air fresheners helped that. The room appeared clean but in the morning someone's old dirty socks were discovered on the floor in the bedroom next to the dressing table, which was really disturbing! The manager was very apologetic but that just turned me all the way to never wanting to stay there again.
4 out of 5
Recommended
for Couples
by Brian from NY

Get away

Posted Apr 29, 2015 on Hotels
Close to mall and places to eat.
Comment from Hotel Management
Jul 25, 2015 by General Manager, Hotel Management
Brian thank you so much for letting us know of your experience with us here at Candlewood Suites Charleston. We have an AMAZING location. We are right across from a mall, beside numerous restaurants, next to car repair shops (in the case you need an oil change before the next destination), movie theatre, ice skating ring and so many more! All within walking distance. You cannot beat that. We sure do hope that you will be staying with us soon.
2 out of 5
by A verified traveler from Myrtle Beach SC

This is an extended stay not a hotel

Posted Apr 29, 2015
Staff is soooo rude!!! There are people at the entrance drinking.
2 out of 5
by A verified traveler from South Carolina

Look for another place

Posted Apr 22, 2015
Pros: Nothing at all.
Location: Its only a couple of hundred yards from a mall and restaurants are not too far away by car.
Arrived to find a check-in line with two staff to deal with the clients. Apparently only one console is available for check-in and this was tied up with a reservation that seemed never to end. After finally getting registered the curt staff member wanted to tell us how the Candlewood differed from the hotels we were probably accustomed to. Ugh-oh! They had no ice makers at all for guests use but not to worry we could turn on the refrigerator ice maker as soon as we got to the room and in 15-30 minutes we would have ice (did I really look that much like an idiot?). Well guess what, we did have ice in 30 min. We were overwhelmed by the seven cubes. Those seven cubes were still there three hours later rattling around all by themselves. On calling to office I learned that they could do nothing about our problem nor could they give us another room as they were full. They told us we could come down to the office and get some ice from the supply they had reserved. The next morning there was a couple of dozen cubes. The room was small and minimally furnished. The room was clean, the linens fresh, and the free WiFi worked; the highlights of our stay. The TV card listed a good variety of cable channels and one HBO. Un fortunately about a third of the channels were "not subscribed to". There are other chain motels in the area and I recommend staying there.
Comment from Hotel Management
Apr 23, 2015 by Melissa Zimmerman , Hotel Management
Thank you for taking the time and leaving us feedback. I do thank you for staying at the Candlewood Suites North Charleston. I apologize for the inconveniences you endured while you stayed here with us. We do only have one computer up front to check guests in but we certainly try our best to be speedy and efficient with the check ins. Candlewood Suites does not have an ice machine on the floors we offer them in each guest room. Some of our ice makers can be ornery and seem to only put out a few cubes at a time. We are unable to leave ice machines running constantly due to health codes. We go above protocol and keep a back up supply to have ready in the case you do get the room with the slower ice maker. I'm please to find that you enjoyed the clean room, linens and WiFi. We are in the process of reprogramming our TV's and updating our channel line up as it has changed. I certainly do hope that if you find yourself in the area that you would give us a second chance as we are a great hotel!
4 out of 5
Recommended
for Everyone
by A verified traveler from taylorsville nc

Very comfortable with amenities of home

Posted Mar 29, 2015
we stayed In a king suite which was like a one bedroom condo. Very pleased with the room. The gps brought us in a back entrance which made us a little uneasy, but overall a private quite location.
Comment from Hotel Management
Apr 23, 2015 by Melissa Zimmerman , Hotel Management
taylorsville nc, thank you so much for taking the time to tell us about your staff. We certainly appreciate you staying with us here at Candlewood Suites North Charleston. I am so happy that you were pleased with your room. We take pride in making certain our rooms are just that. I am sorry that your GPS brought you in the back entrance. Now that you know where our location is you will be able to find your way much better the next stay. We certainly hope to see you soon!
5 out of 5
Recommended
for Business Travelers
by Melissa from Conway, SC

"The best and safest area on Rivers Avenue!"

Posted Mar 17, 2015 on Hotels
Located close to the mall and other great restaurants!
Comment from Hotel Management
May 30, 2015 by General Manager, Hotel Management
Melissa, our location is definitely one of the many things that make us very proud of about our hotel. The mall within walking distance is the best and the variety of restaurants is endless. We hope to see you soon!
5 out of 5
Recommended
for Families
by jacqueline

Posted Mar 13, 2015 on Hotels
Comment from Hotel Management
May 30, 2015 by General Manager, Hotel Management
Jacqueline, thank you for your 5 star rating. We really appreciate the time you took to place this response. We hope to see you soon!