Ratings based on 1,534 Verified Reviews

3.7 out of 5
77% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted May 15, 2017
At midnight our neighbors started arguing and sounded louder they were in our room. I could not sleep. Air conditioner went on and off all night. No courtesy items available.
Comment from Hotel Management
May 17, 2017 by Josh Gross - General Manager, Hotel Management
We're sorry you were unhappy. We will work hard to fix the issue you experienced. Thanks for letting us know.
3 out of 5
by A verified traveler from Michigan

Posted May 9, 2017
No continental breakfast served this time. Heating system in room made noisy.
Comment from Hotel Management
May 11, 2017 by Josh Gross - General Manager, Hotel Management
We're sorry you experienced an issue with the heating system. We will work hard to get this fixed. We appreciate you letting us know.
5 out of 5
Recommended
for Everyone
by A verified traveler

simple and had everything I needed

Posted Apr 21, 2017
Pros: TV, bed, nice view, clean bathroom, comfortable bed, quiet heating
Cons: neighborhood a bit run down - quite a few homeless - safe during daytime
Location: easy walking distance to downtown Capital street cafes and stores and churches
staff friendly and efficient - provided cutlery -
Comment from Hotel Management
Apr 22, 2017 by Josh Gross - General Manager, Hotel Management
Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better. Sincerely, The Guest Experience Team
2 out of 5
by A verified traveler

Not recommended

Posted Mar 19, 2017
The advertising includes breakfast. There is no breakfast because the kitchen is being rebuilt. No vouchers for anywhere else to eat and no discount. The wallpaper in the hallways and room is literally falling off the walls. Granted they are doing a remodel, but there is no excuse for hair all over the bathroom wall which was not mine or my wife's. I already posted comments and received a form letter apology about the renovation but nothing else. Will never stay again and being that we have a daughter we visit and Charleston is a good stopping place, we will find elsewhere. This place has no desire to cure.
Comment from Hotel Management
Mar 22, 2017 by Josh Gross - General Manager, Hotel Management
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide a superior guest experience, and I am sorry yours did not meet expectations. Rest assured appropriate measures are being taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future. Sincerely, The Guest Experience Team
2 out of 5
by A verified traveler from West Virginia

Was decent once, failed a second visit

Posted Mar 12, 2017
First stay there was fine -- minor cosmetic issues and no breakfast service, but location is central to Charleston sites. Second visit, the wallpaper in hall and room was bubbled and peeling, parts of the ceiling and bathroom were mid-repair. It took a full 10 minutes for the shower water to get warm at all. Front desk person during the day was Curt. A month between visits and still no breakfast service. They blamed it on Reno, but room was ready to be used. Parking is ample and convenient. Microwave and fridge worked. TV turned on and off randomly. No ice or vending on the floor.
Comment from Hotel Management
Mar 16, 2017 by Josh Gross - General Manager, Hotel Management
Thanks for taking the time to provide us with feedback regarding your stay. We are sorry to hear that you encountered problems during your second visit. We hope you will visit us again once the renovation is complete.
4 out of 5
by Ryan

Posted Feb 19, 2017 on Hotels
Comment from Hotel Management
Feb 27, 2017
Ryan - thank you for taking the time to provide us with feedback regarding your recent visit. We always enjoy hearing from our valued guests.
5 out of 5
Recommended
for Everyone
by A verified traveler from Salineville, ohio

Right there.. in the heart.

Posted Feb 18, 2017
BEST BEDS in town! Quiet calm clean.The choice to make if doing the Capital.
Comment from Hotel Management
Feb 20, 2017 by Josh Gross - General Manager, Hotel Management
Thank you for taking the time to provide us with feedback regarding your stay. We are so happy to hear you had a great experience. We look forward to having you back during your next visit to Charleston, WV.
3 out of 5
by A verified traveler

Old and broken

Posted Feb 12, 2017 on Hotels
The hotel is broken down. In the room, outlets did not work, the phone had no line and was dead, the refrigerator made very loud noised and had to be unplugged. No breakfast. Only powdered creamer available for coffee. ... The service was good though.
Comment from Hotel Management
Feb 15, 2017 by General Manager, Hotel Management
Thank you for taking the time to provide us with feedback regarding your recent visit. We apologize that you did not have a good experience. We hope you will give us another opportunity once we complete our full renovation.
2 out of 5
by A verified traveler from Canada

Caution

Posted Feb 11, 2017
No working breakfast area. When only three cars in the parking lot it gives you pause. Staff were nice. Room clean. Bed uncomfortable. Not recommended. My wife would. It have gone in if she was by herself.
Comment from Hotel Management
Feb 13, 2017 by Josh Gross - General Manager, Hotel Management
Norman - thank you for taking the time to provide us with feedback regarding your recent visit. We are sorry to hear that you were not completely satisfied with your stay. We can assure you that our current renovation will solve any issues you may have encountered. We hope you will visit us again once the renovation is complete.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 5, 2017
I've stayed at this hotel on several occasions, visiting relatives in the area. It's always been a safe, comfortable place to stay, and the staff have always been friendly and quick to help with any need. It's an older building, and it shows, but I've never had a bad stay here. They're being acquired by Wyndham and there are signs in the lobby showing the planned changes. During my most recent stay (end of January 2017) the hotel kitchen was being renovated as part of the transition, so there was no breakfast available, just a coffee station. Since my room had a mini-fridge and a microwave, I just picked up some goodies at the nearest grocery store and made my own. It's not dazzling, but if you're looking for a pleasant place to stay in a convenient location at a reasonable price, this fills the bill. Unless they raise their rates substantially, I plan to keep booking a room here when I'm passing through Charleston.
Comment from Hotel Management
Feb 6, 2017 by Josh Gross - General Manager, Hotel Management
We appreciate your feedback and value your input. We apologize for the inconvenience of the breakfast area not being ready during your last visit. We are working to get that completed as soon as possible. We can ensure you our rates will still be very competitive once our renovation is completed. We look forward to your next visit.