Ratings based on 757 Verified Reviews

4.1 out of 5
82% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from Augusta, GA

Fun getaway

Posted Feb 22, 2017
Pros: We asked the staff about great local places to eat, and they were very helpful!
Cons: There was construction on both sides of the hotel, so there was not a good view from our hotel. The pics of the view felt misleading.
Location: SO many things to do nearby! Places to eat, parks, carriage rides, etc.
We thoroughly enjoyed our stay! Marriot Hotels always have excellent customer service, and this experience was no different!
Comment from Hotel Management
Feb 23, 2017 by Hotel Manager, Hotel Management
Jess, thank you for reviewing your stay at the Charleston Marriott and letting us know you enjoyed your getaway. We are glad our convenient location was perfect for your visit and you were impressed with the service provided by our knowledgeable staff. Thanks again, we look forward to welcoming you back soon! Sincerely, Charles Moore, Hotel Manager, Charleston Marriott
5 out of 5
Recommended
for Everyone
by A verified traveler from massachusetts

Wedding Fun

Posted Feb 14, 2017
Pros: Location food decor room great staff
Cons: None
Location: Close enough to town to walk... we walk everywhere....so wasn't too far for us....downtown was awesome! Plenty of restaursnts
Great place to stay for family and friends....walked to and from downtown Charleston... 2 miles at the most.... Food room and gym exceptional. GREAT STAFF!!!
Comment from Hotel Management
Feb 15, 2017 by Hotel Manager, Hotel Management
It's so nice to read we met your expectations and that you were impressed with all aspects of our hotel. Our staff will be glad to know their efforts helped in making your stay a memorable one. Thanks for appreciating our convenient location close to many activities which city has to offer. t was a pleasure having you as our guest, and all of us at the Charleston Marriott look forward to having you stay with us again. Sincerely, Charles Moore, Hotel Manager, Charleston Marriott
5 out of 5
Recommended
for Everyone
by A verified traveler

Great staff friendly hotel

Posted Feb 10, 2017
One of our biggest draws was the balacany listed in description... come to find out was not included with room booked. Staff was amazing hotel was Gorgeous.. didn't like the mislead from Expedia site.
Comment from Hotel Management
Feb 11, 2017 by Hotel Manager, Hotel Management
Thank you for your review regarding your stay at the Charleston Marriott. We are sorry to hear about your experience with the third party website but we glad it did not deter yours from enjoying your stay with us. Thank for your wonderful comments about our staff. They work hard to make sure every guest has a comfortable and relaxing stay so I will be sure to share your compliments with my team. We appreciate your business and look forward to welcoming you back in the near future. Sincerely, Charles Moore, Hotel Manager, Charleston Marriott
5 out of 5
by A verified traveler

convenience to the Citadel

Posted Dec 6, 2016 on Hotels
Very convenient to the Citadel football stadium and the Joe Riley baseball park.
Comment from Hotel Management
Dec 8, 2016 by General Manager, Hotel Management
Thank you for your five-star feedback. We are thrilled you loved your stay with us at the Charleston Marriott and our convenient location close to Citadel and the Joe Riley baseball park worked well for you. It was our pleasure having you as our guest, and we hope to see you on your next visit to Charleston. Sincerely, Charles Moore, Hotel Manager, Charleston Marriott
4 out of 5
by A verified traveler

Posted Dec 4, 2016 on Hotels
Comment from Hotel Management
Dec 6, 2016 by General Manager, Hotel Management
We are delighted you chose to stay with us at the Charleston Marriott and appreciate you giving us a four-star rating. We hope you enjoyed your overall visit. It was a pleasure to have you as our guest, and we would love to be of your service again in the near future. Sincerely, Charles Moore, Hotel Manager, Charleston Marriott
5 out of 5
by A verified traveler

Posted Nov 29, 2016 on Hotels
Comment from Hotel Management
Dec 1, 2016 by General Manager, Hotel Management
We appreciate you taking the time to share your wonderful ratings with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to the Charleston Marriott. Sincerely, Charles Moore, Hotel Manager, Charleston Marriott
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 14, 2016
Pros: Very comfortable and quiet hotel. Staff was very friendly.
Cons: The breakfast could have been better, was served cold coffee two days in a row but it was replaced immediately.
Location: Convenient to downtown.
Comment from Hotel Management
Nov 16, 2016 by Hotel Manager, Hotel Management
Thank you for choosing the Charleston Marriott for your stay. We are glad you enjoyed your visit and appreciate your nice comments about our comfortable hotel and convenient location. We appreciate your feedback and look forward to the opportunity of welcoming you back in the near future. Sincerely, Charles Moore, Hotel Manager, Charleston Marriott
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Great hotel, staff, and room.

Posted Nov 9, 2016
Pros: Location, service, and comfort are the best points of this hotel.
Cons: Nothing.
Location: It was centrally located and had a shuttle to the City Center nearby.
Clean room with all amenities and a very friendly and helpful staff.
Comment from Hotel Management
Nov 10, 2016 by General Manager, Hotel Management
Thank you for your terrific review regarding your stay at the Charleston Marriott. It was a pleasure to read you found our hotel to be clean and comfortable, and that you enjoyed our convenient location near downtown Charleston. These dynamics along with a wonderful hotel staff makes us the hotel of choice when in Charleston. Thank you again for sharing your perspective with fellow travelers online, we hope to have the pleasure of welcoming you back soon. Sincerely, Charles Moore, Hotel Manager, Charleston Marriott
3 out of 5
by A verified traveler from US

Room was ok

Posted Oct 30, 2016
Pros: Staff friendly
Cons: View
Location: Close to downtown
The room did not have a view of the water-- an average Marriott hotel
Comment from Hotel Management
Oct 30, 2016 by General Manager, Hotel Management
Thank you for staying at our hotel and for posting your experience. I am pleased to read you enjoyed your overall stay with us. However, I apologize the view wasn't to your liking. We hope to have another opportunity to welcome you back soon. Sincerely, Charles Moore Hotel Manager
4 out of 5
by A verified traveler

Nice place if you have the extra money

Posted Oct 25, 2016 on Hotels
Very nice looking place. However, the service not so great, in my case. Be ready to pay for internet access.
Comment from Hotel Management
Oct 27, 2016 by General Manager, Hotel Management
We appreciate you choosing to stay at the Charleston Marriott. Although your overall visit was pleasant, I am sorry for the service issues you experienced while here. We value your comments and will use your feedback to improve our service. I hope we can welcome you back to stay with us again the next time you are in the area. Sincerely, Charles Moore Hotel Manager Charleston Marriott