Ratings based on 759 Verified Reviews

4.1 out of 5
82% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from Augusta, GA

Fun getaway

Posted Feb 22, 2017
Pros: We asked the staff about great local places to eat, and they were very helpful!
Cons: There was construction on both sides of the hotel, so there was not a good view from our hotel. The pics of the view felt misleading.
Location: SO many things to do nearby! Places to eat, parks, carriage rides, etc.
We thoroughly enjoyed our stay! Marriot Hotels always have excellent customer service, and this experience was no different!
Comment from Hotel Management
Feb 23, 2017 by Hotel Manager, Hotel Management
Jess, thank you for reviewing your stay at the Charleston Marriott and letting us know you enjoyed your getaway. We are glad our convenient location was perfect for your visit and you were impressed with the service provided by our knowledgeable staff. Thanks again, we look forward to welcoming you back soon! Sincerely, Charles Moore, Hotel Manager, Charleston Marriott
5 out of 5
Recommended
for Everyone
by A verified traveler from massachusetts

Wedding Fun

Posted Feb 14, 2017
Pros: Location food decor room great staff
Cons: None
Location: Close enough to town to walk... we walk everywhere....so wasn't too far for us....downtown was awesome! Plenty of restaursnts
Great place to stay for family and friends....walked to and from downtown Charleston... 2 miles at the most.... Food room and gym exceptional. GREAT STAFF!!!
Comment from Hotel Management
Feb 15, 2017 by Hotel Manager, Hotel Management
It's so nice to read we met your expectations and that you were impressed with all aspects of our hotel. Our staff will be glad to know their efforts helped in making your stay a memorable one. Thanks for appreciating our convenient location close to many activities which city has to offer. t was a pleasure having you as our guest, and all of us at the Charleston Marriott look forward to having you stay with us again. Sincerely, Charles Moore, Hotel Manager, Charleston Marriott
5 out of 5
Recommended
for Everyone
by A verified traveler

Great staff friendly hotel

Posted Feb 10, 2017
One of our biggest draws was the balacany listed in description... come to find out was not included with room booked. Staff was amazing hotel was Gorgeous.. didn't like the mislead from Expedia site.
Comment from Hotel Management
Feb 11, 2017 by Hotel Manager, Hotel Management
Thank you for your review regarding your stay at the Charleston Marriott. We are sorry to hear about your experience with the third party website but we glad it did not deter yours from enjoying your stay with us. Thank for your wonderful comments about our staff. They work hard to make sure every guest has a comfortable and relaxing stay so I will be sure to share your compliments with my team. We appreciate your business and look forward to welcoming you back in the near future. Sincerely, Charles Moore, Hotel Manager, Charleston Marriott
5 out of 5
by A verified traveler

Newly-renovated rooms; nice gym

Posted Dec 30, 2016 on Hotels
Really enjoyed our Christmas stay here. Our 11th-floor room appeared very newly renovated, but had no smell. The hallway had a bit of a smell, perhaps from new carpet or something similar. The room was bright, clean, and felt luxurious (also evidenced by the $6 bottle of Fiji water on the desk.) A nice way to spend a lazy and relaxing Christmas eve and Christmas morning. The hotel has a nice gym with all basic equipment, towels, and yoga mats, and free apples and water. We had it all to ourselves for a Christmas morning workout. The staff were very friendly and helpful. Parking is convenient. I would recommend this hotel and stay again if we pass through the area!
Comment from Hotel Management
Jan 3, 2017 by General Manager, Hotel Management
Thank you for choosing the Charleston Marriott and for sharing your amazing remarks. It’s great to know that you were pleased with the comforts of your room with its luxury bedding and spotless condition. We are delighted to read that you loved you Christmas visit and enjoyed our outstanding service and facilities, especially the workout area. Thanks for being our guest, and we look forward to your next visit to Charleston. Sincerely, Charles Moore Hotel Manager Charleston Marriott
4 out of 5
by Georgina

Posted Dec 28, 2016 on Hotels
The front desk personnel were very friendly and check in was prompt. The lobby area was very nicely decorated and clean. As for the room, I have to say that we got off to a rather uncomfortable start - the first room had a mildew odor however, the issue was resolved right away. The manager was called up to the floor and we were immediately moved to another room. The hotel has a very nice and clean bar on site with friendly staff and there is a beautiful outdoor seating area to lounge and relax. If you want to be within walking distance of downtown area, this location is a little far to walk but a short ride by car. Overall very good experience.
Comment from Hotel Management
Dec 30, 2016 by General Manager, Hotel Management
Thank you for your review regarding your stay at the Charleston Marriott. It was a pleasure to read we were able to meet most of your expectations. We are pleased to know you loved the service provided by our front desk associates, I will surely share your gracious compliments with them for the job well-done. Thanks for your feedback, and we hope to welcome you back soon. Sincerely, Charles Moore, Hotel Manager, Charleston Marriott
5 out of 5
by A verified traveler

convenience to the Citadel

Posted Dec 6, 2016 on Hotels
Very convenient to the Citadel football stadium and the Joe Riley baseball park.
Comment from Hotel Management
Dec 8, 2016 by General Manager, Hotel Management
Thank you for your five-star feedback. We are thrilled you loved your stay with us at the Charleston Marriott and our convenient location close to Citadel and the Joe Riley baseball park worked well for you. It was our pleasure having you as our guest, and we hope to see you on your next visit to Charleston. Sincerely, Charles Moore, Hotel Manager, Charleston Marriott
4 out of 5
by A verified traveler

Posted Dec 4, 2016 on Hotels
Comment from Hotel Management
Dec 6, 2016 by General Manager, Hotel Management
We are delighted you chose to stay with us at the Charleston Marriott and appreciate you giving us a four-star rating. We hope you enjoyed your overall visit. It was a pleasure to have you as our guest, and we would love to be of your service again in the near future. Sincerely, Charles Moore, Hotel Manager, Charleston Marriott
5 out of 5
by A verified traveler

Posted Nov 29, 2016 on Hotels
Comment from Hotel Management
Dec 1, 2016 by General Manager, Hotel Management
We appreciate you taking the time to share your wonderful ratings with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to the Charleston Marriott. Sincerely, Charles Moore, Hotel Manager, Charleston Marriott
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 14, 2016
Pros: Very comfortable and quiet hotel. Staff was very friendly.
Cons: The breakfast could have been better, was served cold coffee two days in a row but it was replaced immediately.
Location: Convenient to downtown.
Comment from Hotel Management
Nov 16, 2016 by Hotel Manager, Hotel Management
Thank you for choosing the Charleston Marriott for your stay. We are glad you enjoyed your visit and appreciate your nice comments about our comfortable hotel and convenient location. We appreciate your feedback and look forward to the opportunity of welcoming you back in the near future. Sincerely, Charles Moore, Hotel Manager, Charleston Marriott
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Great hotel, staff, and room.

Posted Nov 9, 2016
Pros: Location, service, and comfort are the best points of this hotel.
Cons: Nothing.
Location: It was centrally located and had a shuttle to the City Center nearby.
Clean room with all amenities and a very friendly and helpful staff.
Comment from Hotel Management
Nov 10, 2016 by General Manager, Hotel Management
Thank you for your terrific review regarding your stay at the Charleston Marriott. It was a pleasure to read you found our hotel to be clean and comfortable, and that you enjoyed our convenient location near downtown Charleston. These dynamics along with a wonderful hotel staff makes us the hotel of choice when in Charleston. Thank you again for sharing your perspective with fellow travelers online, we hope to have the pleasure of welcoming you back soon. Sincerely, Charles Moore, Hotel Manager, Charleston Marriott