Ratings based on 286 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.4 Hotel condition
They paid and stayed.
for Familiesby A verified traveler
Posted Aug 27, 2015
es war alles in Ordnung. Buchung war unkompliziert
for Everyoneby A verified traveler from Kentucky
Excellent hotel with great servicePosted Aug 26, 2015
I enjoyed my stay very much. The room was spacious, clean, and comfortable. The hot continental breakfast was excellent as well. I would recommend this hotel to others.
for Everyoneby A verified traveler from Rural Hall, NC
Great locationPosted Aug 24, 2015
Great stay Nice comfy room Breakfast was okay Great location
for Everyoneby A verified traveler from Raleigh, NC
Really nice, clean, conveniently located hotel.Posted Aug 24, 2015
Staff was excellent, front desk and housekeeping. Room was super clean, and late breakfast on weekends is a huge plus (10am)! Great stay and will repeat!!
for Familiesby Robert from Inverness,Fl
Excellent valuePosted Aug 23, 2015 on Hotels
This hotel was an excellent choice. The rooms were very clean and comfortable. Breakfast was excellent and the staff could not have been more helpful. I would recommend this hotel very much.
for Familiesby Katia
Posted Aug 22, 2015 on Hotels
for Everyoneby A verified traveler from GA
Very good hotel/breakfast, Front desk not so nicePosted Aug 17, 2015
We traveled with small kids and seniors in our group. When we checked in, the lady at the front desk was apparently in a bad mood and did not even give us a single smile. And we were assigned to two rooms at first floor, directly facing the hallway and next to the elevator, which are really NOT family-friendly. I could ask for an exchange, but I just did not want to go back to see that unhappy face again.
for Everyoneby A verified traveler
Just What Was NeededPosted Aug 10, 2015
Pros: Peace and nearby
Cons: Staff attitude, rude on phone and in person (not all, most)
Had a HUGE Final the day and 12 in laws in town... Found my piece, passed my test, rid of in laws now! Thanks Comfort Sweets
by A verified traveler from Louisville, KY
Disappointed with StayPosted Aug 7, 2015
Pros: Unfortunately there is nothing we can say we liked.
Cons: Room carpet should be cleaned. Change the wall color in room. Sofa bed needs better mattress. Need better shower head so more water comes out.
Location: Nice location close to various restaurants and shopping, easy commute to historic downtown.
First night was good. Second day was very disappointing. Room was not cleaned after we left request with front desk manager, fresh linens were also not delivered. Breakfast service person did not make new batter for waffle even though this was requested at 9:10 to 9:15, breakfast ends at 9:30. Said she did not want to make any more plus she was removing the setups before the published end time for the breakfast. Breakfast rating is poor. We did complain first to Expedia since this is how we booked the room. This was difficult because they had to contact the hotel manager. Told me they couldn't get the right person. Expedia was supposed to call me the next day after they talked to the manager but did not. Upon check out I notified the General Manager about our room not being cleaned and she apologized and was genuinely concerned that what had happened. Since the room was booked through Expedia she said it would be difficult to to work anything out and she offered a $50 gift card as compensation. The next day I contacted Expedia again and informed them no one had called me back. I finally got to speak with a supervisor and she gave me a $25 coupon to use for my next booking. Bottom line I believe both parties tried to compensate me for the troubles and make things right. However once the damage has been done it is hard to feel good about the whole process. Be aware that when you book through Expedia you must go through them if you have any sort of issue with the hotel.
for Couplesby Kevin from Myrtle Beach
Very Satisfied CustomerPosted Aug 7, 2015 on Hotels
Very nice. Beds were comfortable. Service was great. This will be our go to place when staying in Charleston.