Lobby sitting area

Reviews of Country Inn & Suites by Radisson, Charleston North, SC

2.5 out of 5
Country Inn & Suites by Radisson, Charleston North, SC
7429 Stafford Rd, North Charleston, SC

Reviews

7.6

Good

Rating 10 - Excellent. 322 out of 1001 reviews" "
Rating 8 - Good. 318 out of 1001 reviews" "
Rating 6 - Okay. 189 out of 1001 reviews" "
Rating 4 - Poor. 102 out of 1001 reviews" "
Rating 2 - Terrible. 70 out of 1001 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

KaTasha

Stayed 1 night in Mar 2024
Response from Hotel Manager. on Mar 30, 2024
Dear Guest,Thank you for your feedback. I’m glad you had a good experience with us. We take real pride in having so many satisfied guests like you. I hope you will continue to stay with us for many years to come.Sincerely,Hotel Manager.

4/10 Poor

Kat

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
That place has seen better days! Rooms need major updates, gym is a joke and I am surprised they even call it that (two broken treadmills and an old set of weights that barely works), I wouldn't even touch the pool. Staff was friendly. Breakfast was ugh...
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 19, 2024
Dear Kat,We apologize for the disappointment you experienced during your stay. Your feedback regarding the condition of the rooms, gym facilities, and breakfast is valuable, and we will address these concerns with our management team to ensure improvements are made. We appreciate your compliments regarding our friendly staff. Our goal is to provide a comfortable and enjoyable experience for all guests, and we regret falling short of your expectations. We hope to have the opportunity to better serve you in the future. Sincerely, Hotel Manager

8/10 Good

leonard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean . Seem to have had recent renovations. The staff was super friendly and helpful
Stayed 1 night in Mar 2024
Response from Hotel Manager. on Mar 15, 2024
Dear Guest,Thank you for the comments. We are thrilled to note that you found friendly & helpful staff service, clean room, and had a good stay. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I hope that we have the opportunity to serve you again.Sincerely,Hotel Manager.

10/10 Excellent

Heric

Liked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Manager. on Feb 17, 2024
Dear Heric,Thank you for your feedback. I’m glad we could provide a nice room and great service. We take real pride in this hotel and in meeting the needs of a variety of guests. I hope we will have the pleasure of serving you again very soon.Sincerely,Hotel Manager.

6/10 Okay

Hannah

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Front desk staff was friendly, professional and helpful! The room looked great at first glance, but once we started getting settled we found a few concerning issues. There was a (who knows how old) cup of “hot” tea left in the microwave from a previous guest, which I completely understand being an easy thing to overlook, but the sheets had very clearly not been changed as well. There were questionable stains and substances on one of the beds. Past that the facilities were nice and well kept. Would highly recommend addressing the issues with housekeeping, but the rest of our experience was pleasant.
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 16, 2024
Dear Guest,Thanks for posting this comment and allowing us to improve. It's nice to see that you found friendly staff service and an overall good experience. However, we apologize that we let you down due to cleanliness concerns. You can be sure that we will use your comments as we change and improve, and your review will make a difference. We're sure we can go above and beyond for you next time. Please give us the opportunity to serve you again.Sincerely,Hotel Manager.

10/10 Excellent

Frederick, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 9, 2024
Dear Frederick,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

6/10 Okay

Joan

Traveled with partner
The first 3days the heat, room temperature was cool. Heating system was not working. Front desk gave portable heater.
Stayed 4 nights in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear Joan,We apologize for the inconvenience with the heating system during the first three days of your stay. We appreciate your understanding and are glad the front desk provided a portable heater as a temporary solution. We'll address the issue to ensure a more comfortable experience for future guests. Thank you for bringing this to our attention.Sincerely, Hotel Manager

10/10 Excellent

Harry

Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 20, 2023
Dear Harry,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!!SincerelyHotel Manager

10/10 Excellent

Earnell

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the staff and the facility
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Dec 16, 2023
Dear Earnell,Thank you for the perfect 5 out of 5 rating! We're pleased to hear that you liked both the staff and the facility. We appreciate your positive feedback!Sincerely, Hotel Manager

8/10 Good

Natasha

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 11, 2023
Dear Natasha,Thanks for using some of your valuable time to write this review. We are happy to learn that your overall experience was excellent. We are always trying to provide a great experience for the new guest. Your repeat business would very much be appreciated. Thanks again for saying what you think. It's very helpful.Sincerely Hotel Manager

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs renovation
The bathroom wasn't very clean. The previous guest's washcloth was still hanging on the shower curtain rod. The bathroom sink barely drained. The battery in the remote needed changing as it only worked 1ft away from the tv.
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 7, 2023
Dear Guest,Thank you for the review. I’m terribly sorry we failed to make a positive impression on you. We’re making changes to provide a better guest experience, and you can be sure we’ll do better for you next time. We take real pride in providing the best possible guest experience. I hope that you will try us again.Sincerely,Hotel Manager.

10/10 Excellent

Cesar

Good
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 5, 2023
Dear Cesar,Thank you for the 5-star rating! We appreciate your feedback and are pleased to hear that your experience was good. We look forward to the opportunity to host you again in the future!Sincerely, Hotel Manager

4/10 Poor

Josenito, Goose Creek

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Jettub don’t work well 👎👎👎👎
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 29, 2023
Dear Josenito,We apologize for the inconvenience with the jetted tub in your room. Your feedback is important to us, and we'll address the issue promptly to ensure a more enjoyable experience for our guests. Thank you for bringing this to our attention.Sincerely,Hotel Manager

6/10 Okay

Crystal

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Extensive carpet stains, damaged furniture, gross looking stained white sheets, shower and toilet in need of repair, dirt around the bathtub, very limited breakfast options. It got the job done, but if my family hadn't been staying here I would have stayed elsewhere, especially for three days.
Stayed 3 nights in Nov 2023
Response from Hotel Manager on Nov 29, 2023
Dear Crystal,We sincerely apologize for the numerous issues you encountered during your stay. Your feedback regarding the carpet, furniture, sheets, bathroom conditions, and breakfast options is concerning. We take these matters seriously and are actively addressing them to ensure a higher standard of service. We appreciate your patience and hope to have the opportunity to provide a more pleasant experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Kory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Manager. on Nov 20, 2023
Dear Guest,Thank you for the review. I’m glad you had such a nice experience with us. We take great pride in it and believe that is what sets us apart from other hotels. We look forward to serving you again soon.Sincerely, Hotel Manager.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
On my booking, however, I could not get an address to give to the taxi driver after I asked for it specifically on Trulicity chat. There was a 45 MINUTES wait time to talk on the phone to a person. The map I received had no street names just general areas. The taxi driver went to the only readable area and we drove from hotel to hotel = $taxi fare $72.50. Finally, after an hour, one hotel clerk came up with a name and connected me to the Country Inn & Suites by Radisson. Ruined my whole trip. Thanks a lot, guys.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 12, 2023
Dear Robert,Thank you for sharing your feedback. We're pleased to hear you gave us a 5 out of 5 rating. We appreciate your positive comments about our staff and the room. However, we apologize for the difficulties you experienced in obtaining the address, leading to inconvenience and an unexpected taxi fare. Your input is valuable, and we will work on addressing these communication gaps to ensure a smoother experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay. Safe travels.Sincerely, Hotel Manager

10/10 Excellent

Duane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 9, 2023
Dear Duane,It is a great pleasure to see 10/10-star reviews. I hope you had an awesome and marvelous stay. The rating has overwhelmed our team. It is an honor to host guests like you. I look forward to seeing you again soon.Sincerely,Hotel Manager

10/10 Excellent

Maria

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Hotel Manager. on Oct 30, 2023
Dear Maria,Thank you for the feedback. We are glad that you had a great experience with us. We take real pride in having so many satisfied guests like you. I hope you will continue to stay with us for many years to come. Sincerely,Hotel Manager.

8/10 Good

Kara

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Location
The host was friendly and helpful. The eating area and common areas were very clean. The bed skirt needed washed but everything else was great cleanliness-wise. The laundry detergent fragrance was too aromatic. Please consider a scent free detergent.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 28, 2023
Dear Kara,Thank you for your feedback. We're pleased to hear that you appreciated the good location, the friendly and helpful host, and the cleanliness of the common areas. We'll take your comments into consideration, including the suggestion for a scent-free detergent. Your input is valuable, and we look forward to providing you with another great stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Amanda

Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 28, 2023
Dear Amanda,It is a great pleasure to see 10/10-star reviews. I hope you had an awesome and marvelous stay. The rating has overwhelmed our team. It is an honor to host guests like you. I look forward to seeing you again soon.Sincerely,Hotel Manager

10/10 Excellent

Gerd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 26, 2023
Dear Gerd,Thank you so much for your positive feedback! We're thrilled to hear that you had a great stay with us. It's always our goal to provide a comfortable and enjoyable experience for our guests, and we're glad we were able to meet your expectations.We look forward to welcoming you back in the future!Sincerely, Hotel Manager

6/10 Okay

Gina

Traveled with family
You could hear the people above us walking around, dropping things and talking all night. There was black mold on the bathroom ceiling and the exhaust fan barely worked, the closet door was broken
Stayed 1 night in Oct 2023
Response from Hotel Manager. on Oct 23, 2023
Dear Gina,Thank you for taking the time to provide us with your review. We sincerely apologize for the inconveniences you experienced, including the noise disturbances from the room above, the presence of black mold in the bathroom, and the broken closet door. Your comments have been shared with our maintenance and housekeeping teams, and we will take immediate action to address these issues. We appreciate your feedback as it helps us improve our services and ensure a better stay for future guests. I hope that you will try us again.Sincerely,Hotel Manager.

10/10 Excellent

Shaun

Liked: Property conditions & facilities
Great stay!
Stayed 2 nights in Oct 2023
Response from Hotel Manager. on Oct 23, 2023
Dear Shaun,Thank you for your kind review. It is really great to find out that you had a very pleasant time during your stay here. We take genuine pride in providing an experience that meets the needs of many kinds of travelers. We look forward to seeing you again soon.Sincerely,Hotel Manager.

8/10 Good

Karen

Traveled with group
Clean and continental breakfast
Stayed 2 nights in Oct 2023
Response from Hotel Manager. on Oct 21, 2023
Dear Karen,Thank you for the review. We are delighted to hear that you found your room clean and enjoyed the breakfast during your stay. Providing a clean and comfortable environment for our guests is a top priority for us, and we met your expectations in this regard. We look forward to welcoming you back in the future!Sincerely,Hotel Manager.

10/10 Excellent

Joan

Stayed 1 night in Sep 2023
Response from Hotel Manager on Nov 9, 2023
Dear Joan,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Regards, Hotel Manager

10/10 Excellent

Delores, Cullman

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfortable clean room
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 28, 2023
Dear Delores,Thank you for your 5-star rating and positive feedback. We're glad to hear that you found the room nice, comfortable, and clean. We look forward to welcoming you back for another stay in the future.Sincerely, Hotel Manager

8/10 Good

Arnold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 10, 2023
Dear Arnold, Thank you for taking your valuable time to leave a rating on your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon! Sincerely, Hotel Manager.

10/10 Excellent

Denise E

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it was clean, safe, quiet, & easily accessible to freeway, shopping, & dining.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 9, 2023
Dear Denise E,Thank you for the stay at our hotel. We are thrilled to know you loved each and every aspect of your visit. It’s great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again. Please visit us again.SincerelyHotel Manager

6/10 Okay

Pamela

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 9, 2023
Dear Pamela,Thanks for your visit to our hotel, and I'm disappointed to see a 6-star rating. Please tell us more about your stay and if we missed anything in terms of hospitality. Your feedback will be useful to us as we improve our services. We look forward to seeing you again soon!Sincerely,Hotel Manager

10/10 Excellent

Michelle

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Room was nice and clean. Location was perfect and convenient
Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 7, 2023
Dear Michelle,Thank you for your positive review! We're delighted to hear that you had a great experience with friendly staff, a clean room, and a convenient location. Please visit us again.Sincerely, Hotel Manager

10/10 Excellent

Johnnie L

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Oct 3, 2023
Dear Johnnie L,Thanks for choosing our hotel for your stay and the 5 Stars you have given us based on your experience. I hope you had a wonderful experience with us. Please visit us again.Sincerely,Hotel Manager

10/10 Excellent

Maikel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 19, 2023
Dear Maikel,Thanks for staying with us and giving us an overwhelming rating. We appreciate the fact that most of our overnight guests are happy with their decision to stay with us. We're committed to providing excellence when you stay with us again. Nothing means more to us than hearing from our guests, and we're so thankful for your 10-star rating. Please visit us again soon.Sincerely,Hotel Manager

8/10 Good

Ykesha

Stayed 1 night in Sep 2023
Response from Hotel manager on Sep 29, 2023
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

10/10 Excellent

Kenya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Hotel Manager on Sep 7, 2023
Dear Kenya, Thank you for the 10-Star rating and your overwhelming review of your stay at our hotel. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we provide a great combination of hospitality, comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Hotel Manager

8/10 Good

Carol

Traveled with partner
Liked: Amenities
Close to a shopping center and plenty of restaurants.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 3, 2023
Dear Guest,We're glad to hear that our hotel's proximity to a shopping center and a variety of restaurants was convenient for you. Providing our guests with easy access to local amenities is important to us, and we're delighted that you found this aspect of your stay enjoyable. If you have any more feedback or if there's anything else we can do to make your future stays even better, please feel free to share.Sincerely,Hotel Manager

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very impressed with this hotel. Clean -welcoming!
Stayed 2 nights in Aug 2023
Response from Hotel manager on Aug 30, 2023
Dear Guest, Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

8/10 Good

Michael, Chugiak

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable. Friendly staff
Stayed 1 night in Aug 2023
Response from Hotel manager on Aug 30, 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Not Bad for the Price
Our room smelled musty upon entry. However, the AC was good and cold and the shower hot.
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 22, 2023
Dear Guest,Thank you for taking the time to share your feedback about your recent stay. We're glad to hear that the AC provided a comfortable atmosphere and the shower met your expectations. However, we apologize for the musty smell in your room. We appreciate your understanding and hope that despite this issue, you had an overall pleasant stay. Should you choose to stay with us again in the future, we'll do our best to ensure a more enjoyable experience.Sincerely,Hotel Manager

10/10 Excellent

roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Hotel Manager on Aug 23, 2023
Dear Roger,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely,Hotel Manager

10/10 Excellent

Vanessa

Stayed 1 night in Aug 2023
Response from Hotel Manager on Sep 9, 2023
Dear Vanessa,It is delightful to see 5-star feedback.I hope that you had a marvelous stay.Our team is very overwhelmed by the ratings.It is a privilege to host guests like you.I await your next visit.Sincerely,Hotel Manager

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 20, 2023
Dear Gregory,It is a great pleasure to see 10/10-star reviews. I hope you had an awesome and marvelous stay. The rating has overwhelmed our team. It is an honor to host guests like you. I look forward to seeing you again soon.Sincerely,Hotel Manager

10/10 Excellent

Tasha, Columbus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here were very friendly and helpful. The hotel is very nice and clean.
Stayed 2 nights in Aug 2023
Response from Hotel Manager on Aug 17, 2023
Dear Tasha,Thank you for taking the time to share your positive experience with us. We're thrilled that our staff's friendliness and helpfulness made your stay enjoyable and that you found our hotel to be nice and clean. If you ever find yourself in the area again, we would be more than happy to welcome you back!Sincerely, Hotel Manager

6/10 Okay

Ashely

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
I love the location of this property. It's a nice area for shopping and entertainment.
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 8, 2023
Dear Ashely,We're thrilled to hear that you enjoyed the convenient location of our property! It's great to know that you found the area suitable for shopping and entertainment. We hope you had a wonderful time during your stay and were able to make the most of the surrounding attractions. Should you find yourself in the area again, we'd be more than happy to welcome you back!Sincerely, Hotel Manager

10/10 Excellent

Yolanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 8, 2023
Dear Yolanda,Thanks for staying with us and giving us an overwhelming rating. We appreciate the fact that most of our overnight guests are happy with their decision to stay with us. We're committed to providing excellence when you stay with us again. Nothing means more to us than hearing from our guests, and we're so thankful for your 10-star rating. Please visit us again soon.Sincerely,Hotel Manager

2/10 Terrible

Ivette

Disliked: Cleanliness, property conditions & facilities
Do not recommend. It’s suppose to be a smoke free hotel, but it reeked of cigarette smoke and marijuana. Got woken up at 2:30 and 3:30am to young adults thinking they were at the club in the room next to me. It stopped once I complained, but the nights sleep was already done at that point. The area is a little sketchy too. Little black bugs in the shower… if you can avoid stay away.
Stayed 2 nights in Jul 2023
Response from Hotel Manager on Aug 8, 2023
Dear Ivette,We apologize for the negative experience you encountered during your stay. It's unfortunate that the environment did not meet your expectations. Our aim is to provide a comfortable and smoke-free environment for all our guests. We appreciate your feedback regarding the odor and noise disturbances, and we will address these concerns with our team to improve our service. We also take your comments about cleanliness seriously and will work on addressing the issue. Please note that we never condone marijuana or any such thing anywhere on our hotel premises. Your feedback is valuable to us, and we hope you'll consider giving us another chance to provide you with a better experience in the future.Sincerely, Hotel Manager

2/10 Terrible

John

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unclean
Hotel was smelly and dirty. Hallway was smelly. Room was smelly and one bed had dirty sheets. We left for another hotel.
Stayed 2 nights in Jul 2023
Response from Hotel Manager on Aug 8, 2023
Dear John,We apologize for the unsatisfactory experience you had during your stay at our hotel. Your feedback is concerning, and we take your comments seriously. This is not the standard of cleanliness and comfort we strive to provide for our guests. We will address these issues with our housekeeping team to ensure such incidents are not repeated. We hope you'll give us another opportunity to provide you with a better stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff.
Stayed 3 nights in Jul 2023
Response from Hotel Manager on Aug 8, 2023
Dear Jessie,Thank you for your positive feedback about our staff! We're glad you had a great experience with them. We appreciate your support and hope to have the opportunity to welcome you again in the future!Sincerely, Hotel Manager

10/10 Excellent

Brian

Business traveler, Traveled with family
Liked: Amenities
Nice hotel
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 26, 2023
Dear Brian,Thank you for your kind feedback! We're glad you enjoyed your stay at our hotel. We hope to have the pleasure of welcoming you back soon!Sincerely, Hotel Manager

6/10 Okay

Jabrial

Stayed 3 nights in Jul 2023
Response from Hotel Manager on Aug 15, 2023
Dear Jabrial,Thank you for the review and rating of 3 out of 5. Kindly give us some opinions, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback. I hope you will visit us again soon.Sincerely, Hotel Manager

8/10 Good

Fleurette

Liked: Cleanliness, staff & service, property conditions & facilities
Great neighborhood
Stayed 2 nights in Jul 2023
Response from Hotel Manager on Jul 22, 2023
Dear Guest,Thank you for your positive feedback. We are thrilled to hear that you had a great experience in our neighborhood during your stay. Our goal is an excellent experience for every guest, and we are pleased you were completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely,Hotel Manager