Ratings based on 320 Verified Reviews

4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Dated and uncomfortable.

Posted Feb 6, 2017
Cons: New bedding and mattresses.
Overall, the rooms are dated. Fine. However, the first room we were in, the mattress was so old and had no mattress pad to speak of. The mattress dipped in center and was lumpy. The pillows were also soft and lumpy. Bedding was not soft or nice. So, we switched rooms. Mattress was better but the whole place just needs to be renovated. There are better places to stay in Charleston. Pay a little more and stay in a much nicer place. Will NOT stay here again. Staff was attentive and moved us right away but overall, just a below average place. Only saving grace is the Starbucks in the lobby.
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean and comfortable

Posted Jan 22, 2017
It is clean and very comfortable. This was our second stay, we missed the free cookies they used to offer. Room is spacious. Bed is comfortable. Desk in room is awkward and cumbersome You have to remove the chair and roll it out of the way to make a walking path. Female at front check in was great. Make desk attendant needs to look up and make eye contact and smile to at least acknowledge that a guest is standing in front of you while you are busy with something else. Room staff was very pleasant. Doorman when you pull up was not. He was hurrying us to get out of the way while we tried to unload behind a huge bus that was just sitting there empty. The bus is empty, get that driver to move in order to make room for the second bus, not paying guests. Not professional or a very good first impression. But we would definitely stay here again and recommend it.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 7, 2016
The hotel staff was fantastic! From the time we checked in to the conceirge who told us about best kept secrets around town, it was a great experience.
5 out of 5
by A verified traveler from Australia

Love Love Love

Posted Nov 22, 2016 on Hotels
Gorgeous hotel with fantastic and helpful staff. room was a good size and in a great location. Would recommend this hotel.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 17, 2016 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 10, 2016 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 1, 2016 on Hotels
2 out of 5
by A verified traveler

carpet filthy and staff unconcerned

Posted Nov 1, 2016 on Orbitz
Location: The location was good and in the historic district.
The room we were given was very noisy. The carpet was very filthy with stains all over it and scuffs all over the wall. I called the front desk and asked if it was a special room and they said no I said The carpet and walls were filthy and they said they would make a note of it. the next day I went and talked with the supervisor and he said he didn't want to see the room and he would make a note of it. There was not one apology and no one wanted to be bothered. The room was $350 for one night and definitely not worth it.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 25, 2016 on Hotels
5 out of 5
by A verified traveler

Enjoyable Stay

Posted Oct 21, 2016 on Hotels
Very comfortable room, really friendly people, and the location was the best.