Ratings based on 458 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
87% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Good and bad...

Posted Feb 9, 2016
Pros: Friendly staff
Cons: Better air/heating units that are quieter. Better insulation/soundproofing for the rooms on Lockwood Blvd.
The staff at the front desk were great - very pleasant and courteous. Our room was very nice and spacious, but we were located in probably the noisiest room in the hotel. The hotel was not even remotely full, and they should not use this room if others are available. Between the traffic noise and the loud heating unit, it made for very unpleasant accommodations.
5 out of 5
Recommended
for Everyone
by A verified traveler from S

Nice hotel. Convenient to The Citadel.

Posted Feb 6, 2016
Nice stay, friendly staff and beautiful view of the marina.
Comment from Hotel Management
Feb 6, 2016 by General Manager, Hotel Management
Thank you for your stay at the Courtyard Charleston Waterfront and for giving us a perfect rating. We are pleased to read that you enjoyed your stay and loved the beautiful view from our property. Your compliment for our staff and location were a pleasure to read. Thank you again, and we look forward to welcoming you back soon. Travel Safe. Mark Thomas General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice and clean. Great experience

Posted Jan 20, 2016
Staff and service was excellent! Would recommend to anyone!
Comment from Hotel Management
Jan 20, 2016 by General Manager, Hotel Management
Thank you for the wonderful review of your stay at the Courtyard Charleston Waterfront. We are so happy you loved our property and that you were impressed with our courteous associates. It was great to have you with us, and we look forward to welcoming you back soon. Mark Thomas General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 16, 2016
Great hotel, we've stayed here MANY times before. Just needs updating.
Comment from Hotel Management
Jan 16, 2016 by General Manager , Hotel Management
Thank you for staying with us at the Courtyard Charleston Waterfront and for your loyalty. It is nice to read that you enjoyed your time with us. We appreciate your observations, and we hope to have the pleasure of welcoming you back on your next visit to Charleston. Mark Thomas General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Johnson City, TN

Convenient & comfortable

Posted Jan 7, 2016
We chose this hotel for its price & location & were pleased with the room & friendly check-in. Breakfast seemed overpriced, so we skipped that option. The bed was comfy & the room well appointed.
Comment from Hotel Management
Jan 7, 2016 by General Manager, Hotel Management
Thank you for selecting the Courtyard Charleston Waterfront for your stay and for writing a five-star review. We are so happy you loved the great value we offer for the money and that you were impressed with our convenient location. It is also great to learn you liked our smooth check-in service and your well-appointed accommodations as well. Thank you once again, and we hope to welcome you back soon. Mark Thomas General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from fl

Beautiful view

Posted Jan 6, 2016
This was a nice hotel . The location was perfect a few minutes from the center. The view was beautiful
Comment from Hotel Management
Jan 6, 2016 by General Manager, Hotel Management
We appreciate you choosing the Courtyard Charleston Waterfront for your accommodation needs. We are happy to read you liked our property along with the view it provides and that you were impressed with our convenient location. It was great to have you here, and we hope to see you again soon. Mark Thomas General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean, friendly hotel in a great location

Posted Jan 4, 2016
The overall experience was very pleasant. The hotel is in a great location, right on the river & less than a mile walking distance from down-town Charleston. The only criticism would be regarding the quality of the breakfast offered. When making the reservation we believed the breakfast to be included, a belief we were mistaken in. At almost $15 per person, we felt it left much to be desired. The scrambled eggs were cold & lumpy, the bacon, also cold, was not of the best quality & the toaster did not function properly so the muffins/toast was barely warm. We only tried it once, believing accurately, that better quality at a better price could be obtained elsewhere.
Comment from Hotel Management
Jan 7, 2016 by General Manager, Hotel Management
Thank you for choosing to stay with us. We are glad that you enjoyed your overall time staying with us, and that you loved our convenient location. However, we are disappointed to read that the breakfast offerings did not live up to your expectations, and apologize for the food quality was not up to the par. We will share your notes with our Food and Beverage team, so that we can make improvements. Thank you for your constructive comments, and we hope to have another opportunity of welcoming you back soon, so that we can better serve you the next time. Mark Thomas General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Jan 4, 2016
Cons: Cleanliness in room
Fantastic Atrium with views up to all floors. Good facilities overall and the staff are extremely helpful. Only down side was the room cleanliness could have been a little better.
Comment from Hotel Management
Jan 4, 2016 by General Manager, Hotel Management
Thank you for selecting the Courtyard Charleston Waterfront for your visit and for writing a review. We are glad you liked our property and the views it provide. It is also good to hear you were impressed with our welcoming associates and all the facilities that we have to offer. However, we are sorry for the service issues you experienced with your room. We have shared your concerns with our housekeeping team and have taken corrective actions to ensure this does not happen again. We hope to have you back with us soon. Mark Thomas General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Covers all the bases

Posted Jan 3, 2016
Nice hotel which provides all the amenities you'd expect. Close enough to downtown for a convenient drive or uber ride. Good view of the river with a fantastic patio area. Breakfast wasnt included and ended being fairly pricy, and there's not much within walking distance, friendly staff and great setting made the experience a positive one.
Comment from Hotel Management
Jan 4, 2016 by General Manager, Hotel Management
Thank you for staying with us at the Courtyard Charleston. We are glad that we were able to meet your expectations during your stay, and that you liked our associates and the view from your room. We appreciate you mentioning about our location and the breakfast we served. It was a pleasure having you as our guest, and we hope to have the opportunity of welcoming you back soon. Mark Thomas General Manager
3 out of 5
by A verified traveler from NC

Not a expected

Posted Jan 2, 2016
Pros: Convenience to downtown.
Our room was to have a view of the city but had a view of the parking lot and of the hotel next to us.
Comment from Hotel Management
Jan 3, 2016 by General Manager, Hotel Management
Ann, I appreciate you choosing our hotel and for sharing your feedback. I apologize that your room didn't have the view that you expected. I am happy that our proximity to downtown was a benefit and I sincerely hope that you enjoyed your time in Charleston. We would love to welcome you back the next time you are in town. Mark Thomas General Manager