Good location bad experience
Posted Jul 12, 2015
I have stayed at this hotel before and enjoyed it, however this trip was not good. The pool was shut down by the department of health. When we checked in the first room we were put in the battery on the key lock was dead so we were not able to get in or out of the room. We were then moved two doors down to a dirty room. When I went up front to let management know, I was told it was because it wasn't 3:00 yet and the rooms were not all cleaned (it was 2:45). After waiting 30 minutes we were told the room was ready. The toilet paper holder was broken, there was hair in the shower drain, and I find it very unlikely the floor had been vaccumed. The air did not work even though it read 65° it was cooler walking outside the next morning. When I checked out the following morning and informed them of the lack of air conditioning, I had the impression that she was annoyed with me. At breakfast (which is in the fairly small lobby) members of the "manager 's" family were there eating and talking iver the desk to her even though they had not spent the night there.
Comment from Hotel Management
Aug 7, 2015 by Gm, Hotel Management
We are thankful for your feedback. We did in fact have an issue with the pool being closed for a few days due to a rain storm and debris off the Marsh but that has been corrected and is now reopened. I personally invite you too come back because the issues you seem to have dealt with are truly not want we want to experience. We do care for our guests. The family of the manager was in fact guests of the hotel and it was a ten year reunion for them due to a terminal illness with her mother. So please rest assured if you give us the opportunity we will make it up to you.