Ratings based on 261 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from charleston sc

Nope

Posted Jan 22, 2016
I came in late to a sarcastic night audit and was Rushed out two hours early from a maid.
Comment from Hotel Management
Jan 25, 2016 by Chris, Hotel Management
Dear Jeremy, I am very sorry that you had such a disappointing experience at our hotel. Anything less than a warm, welcoming attitude from our team is unacceptable. Additionally, the housekeeping team should not be disturbing guests prior to departure time. Please accept my sincerest apology for the shortfalls. We will be addressing them with the team. Sincerely, Chris Harvey, GM
4 out of 5
Recommended
for Everyone
by A verified traveler

空港、Outlet Mall に近い、便利なホテル

Posted Nov 28, 2015
Pros: 色々なお店が直ぐ傍に有るので、滞在中の生活が大変便利。
Cons: 特に無し。
Location: 空港から車で10分。 Mall 他、色々なお店が有る。
Outlet Mall、レストラン、スーパー等が周囲に有るので、大変便利。 ダウンタウンの Historical Place にも車で20分~30分で行けるので、観光の拠点としても利用可能。
4 out of 5
Recommended
for Families
by A verified traveler

Vacation in Charleston, SC

Posted Nov 6, 2015 on Hotels
We stayed several nights in a row, needed to go to front desk for various housekeeping issues in our room a couple of times. The hotel had recently gone through a remodeling things seemed fresh. Conveniently located to airport and offered shuttle to public transportation to downtown. Ordered cocktails one evening at the bar and it was quite a wait as the bartender was doing more waitressing than tending bar.
5 out of 5
Recommended
for Couples
by Lisa from Atlanta - Visitor to Charleston

Exceptional Experience

Posted Nov 2, 2015 on Hotels
Eevrything was great. The room nice and clean. The hotel staff polite and professional. Would stay at this property again whenever we have a need to go to Charleston, SC.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

My stay at Crowne Plaza Charleston Airport

Posted Oct 30, 2015 on Hotels
I was on a one night stop over.. it was a relaxing stay
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Good customer service

Posted Oct 21, 2015 on Hotels
Very good maid and room service.
5 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis, IN

Great location! Safe neighorhood

Posted Sep 28, 2015
Pros: Everything.
Cons: Nothing I could see.
Location: Tangiers.Outlet. Food and Wal Mart nearby within walking distance.
The staff was fantastic. Bit of a glitch signing in due to an unexpected cancellation by Expedia. Staff got me all fixed up and without a hitch! Beautiful hotel with wonderful amenities. Bartender made one killer of a frozen fuzzy navel :) Shopping and food right across the road. Would stay again, only for a different reason next time (said goodbye to a long-time love)!!
1 out of 5
Recommended
for Couples
by A verified traveler

Find another Hotel.

Posted Sep 9, 2015 on Hotels
Rooms (all three) had mold over the walls, living area and the bathroom. The ASC was the only person with proper customer service. The rest of the staff was rude, disrespectful and unprofessional. This is Crowne Plaza should be taken over by another owner.
Comment from Hotel Management
Nov 14, 2015 by Chris, Hotel Management
Dear Guest, Thank you for taking the time to provide comments about your stay. I am truly sorry that you had issues with your room and that the team was not quick to take action in a friendly and hospitable manner. Both of these problems are unacceptable and will be addressed by management. We appreciate you choosing our hotel for your recent stay and we are very sorry that the experience was not positive. Thank you, Chris Harvey General Manager
5 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Sep 1, 2015 on Hotels
3 out of 5
Recommended
for Couples
by A verified traveler

Luxury hotel with Motel problems.

Posted Aug 27, 2015 on Hotels
First room was dirty and loud (open lobby), got a new room the second night that was better. Breakfast is not free (but it's good) but set up like a complimentary breakfast.
Comment from Hotel Management
Oct 31, 2015 by Chris, Hotel Management
Dear Guest, We are very sorry that your first room was not cleaned to your expectations. Thank you very much for taking the time to share your comments so that we can address this issue. Sincerely, Chris Harvey