Good afternoon Tammy,Thank you for taking the time to leave a review of your recent stay at our hotel. We are delighted to hear that you had a good experience overall, and that you found our staff to be nice and the parking to be easy.We appreciate your feedback, and we will continue to work hard to provide our guests with a positive experience. We hope to see you again soon!Sincerely,Tiffany Ralls

Good Morning Mathew,We sincerely apologize for the inconveniences and discomfort you experienced during your recent stay at our hotel. It is deeply concerning to hear about the issues you encountered, including the thin doors, non-functional hairdryer, and unwelcome presence of insects. Providing a comfortable, clean, and peaceful environment for our guests is our top priority, and it is clear that we failed to deliver on this commitment during your visit.Rest assured, we take your feedback seriously and have already taken steps to address the maintenance issues you mentioned to prevent any future occurrences. Our team is dedicated to maintaining a high standard of cleanliness and ensuring that all amenities are in proper working order for our guests' convenience and satisfaction.We understand the impact that these issues had on your stay and want to extend our sincerest apologies for any inconvenience this may have caused you. We appreciate your understanding and patience as we work to rectify these shortcomings and improve the overall guest experience.Should you choose to stay with us again in the future, we would welcome the opportunity to provide you with a much-improved and hassle-free stay. Your comfort and satisfaction are important to us, and we are committed to ensuring that your next visit exceeds your expectations in every way.Thank you for bringing these matters to our attention, and we hope to have the chance to regain your trust and welcome you back for a more pleasant stay.Regards,Tiffany, AGM

Dear Peggy,Thank you for taking the time to give us positive review of your recent stay with us. We are thrilled to hear that you found our room to be nice for the price, with soft bed linen and towels, and a comfortable mattress. It's also wonderful to know that our staff made your experience a pleasant one with their friendly service.We work hard to provide our guests with a comfortable and enjoyable stay, and it's reviews like yours that make it all worthwhile. We hope to have the pleasure of welcoming you back again soon for another great experience.Warm regards,Tiffany, AGM

Dear Jeremy,We would like to extend our sincere apologies for the unsatisfactory experience you encountered during your recent stay with us. It is disappointing to hear that the cleanliness of your room did not meet our usual standards and that you found the room to have an unpleasant odor.Your feedback is incredibly important to us, and we have already taken steps to address the issues you have raised with our housekeeping supervisor to ensure that such lapses do not occur in the future.We are glad to hear that our staff was able to assist you promptly and that you were provided with a refund due to the unavailability of alternate rooms. Exceptional customer service is a top priority for us, and we are pleased that our staff could make a difficult situation more manageable for you.We appreciate you bringing these matters to our attention, and we hope that you will consider giving us another opportunity to exceed your expectations in the future. Should you decide to stay with us again, please do not hesitate to contact me directly so that I can personally ensure that your next experience is exceptional in every way.Thank you once again for your valuable feedback!Warm Regards,Tiffany Assistant General Manager

Dear Carol, Thank you for your recent online feedback where you rated your experience at our hotel as 2 out of 5. I want to start by expressing my sincerest apologies for falling short of your expectations during your stay. Your feedback is incredibly valuable to us as we continuously strive to provide the best possible service to all our guests.I understand that your experience was below what you anticipated, and I want to assure you that we take your concerns seriously. I would like the opportunity to discuss and address the issues you encountered here at Days Inn by Wyndham to ensure that future guests do not encounter the same challenges. Your satisfaction is important to us, and I truly value the opportunity to address your concerns and make amends.Once again, I apologize for the disappointment you experienced during your stay. We are committed to improving and providing exceptional service to all our guests, and I hope to have the opportunity to regain your trust in the future.Thank you for taking the time to share your feedback with us.Warm regards,Tiffany RallsAssistant General Manager

Dear Melvin,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for any inconveniences you experienced during your visit.We are disappointed to hear that you found the room lacking in cleanliness and that you were unable to access ice during your stay. Please be assured that we have addressed these issues with our housekeeping and maintenance teams to ensure that such lapses do not occur in the future.Guest satisfaction is our top priority, and we appreciate you bringing these matters to our attention. We hope that you will give us another opportunity to provide you with a superior experience during your next visit to our hotel.Thank you once again for your feedback. We look forward to welcoming you back soon.Warm regards,Tiffany RallsAssistant General Manager

Dear Hunter,Thank you for taking the time to provide us with your valuable feedback following your recent stay at our hotel. We truly appreciate your candid review, and we sincerely apologize for the issues you encountered during your time with us.It is deeply concerning to learn about the condition of your room, especially the concerns regarding the toilet, lamp shades, and mattress. Your comments will be shared with our maintenance and housekeeping teams, who are diligently working to rectify these issues immediately.Ensuring our guests' comfort and satisfaction is of utmost importance to us, and we are committed to addressing these shortcomings to prevent any future occurrences. Your feedback is instrumental in helping us improve, and we thank you for bringing these matters to our attention.We hope that you will consider giving us another opportunity to provide you with the exceptional stay that you deserve. Should your travels bring you back to our area, please do not hesitate to reach out to me directly so that I may ensure your next visit is flawless.Thank you once again for sharing your concerns. We look forward to the possibility of welcoming you back in the future.Warm regards,Tiffany RallsAssistant General Manager

Dear Lila,Thank you for sharing your feedback following your recent stay at Days Inn by Wyndham-Patriots Point. We are truly sorry to hear that your experience did not meet your expectations and that you rated us 2/10.Please know that we take all guest feedback seriously, and we are committed to addressing areas of improvement to ensure that every guest has a comfortable and enjoyable stay with us. Your score will be shared with our team as we work to make necessary adjustments to enhance our services.We would love the opportunity to make things right and to welcome you back for a more positive experience. If you are willing to give us another chance, please reach out to us directly so that we can discuss how we can better serve you in the future.Thank you, and we hope to have the chance to restore your faith in our hotel.Warm regards,Tiffany RallsAssistant General Manager

Dear Daniel,Thank your for staying with us and sharing your thoughts. Our hotel is undergoing several improvements at the moment. Please feel free to reach out to the hotel with any questions. Yours in Hospitality,Jamie Wolfe

Dear Joseph,Thank you for staying with us and sharing your feedback. I have shared you comments with my team.Yours in Hospitality,Jamie Wolfe

Dear David,Thank you for staying with us and sharing your thoughts. We are in the process of improving the property and hopefully very soon guest will start seeing the results.Yours in Hospitality,Jamie Wolfe

Dear John,Thank your for staying with us and sharing your feedback. I am sorry the elevator was down when you arrived. Our elevator rarely goes down, but when it does we cannot anticipate it. When it does go down our elevator company has it up and running within a couple hours. I have shared you housekeeping concerns with my team. We do hope you give us another opportunity to serve you again in the future.Yours in Hospitality,Jamie Wolfe

Dear Luis,Thank you for staying with us and sharing your feedback. Even though our ice machine was down we always have ice available for guests at the front desk. We are in the process of replacing our ice machine.Yours in Hospitality,Jamie WolfeGeneral Manager

Dear Douglas,Thank you for staying with us and giving us your feedback.Yours in Hospitality,Jamie WolfeGeneral Manager

Dear Travis,Thank you for staying with us and sharing your kind feedback. I hope you think of us the next time you visit our area.Yours in Hospitality,Jamie WolfeGeneral Manager

Dear Joseph,Thank you for staying with us. We hope you think of us the next time you come to our area.Yours in Hospitality,Jamie WolfeGeneral Manager

Dear Matthew,Thank you for staying with us and sharing your feedback. I do hope you think of us the next time you visit our area. Yours in Hospitality,Jamie WolfeGeneral Manager

Dear Robin,Thank you for staying with us.Yours in Hospitality,Jamie Wolfe

Dear Will,Thank you for staying with us and sharing your feedback.Yours in Hospitality,Jamie WolfeGeneral Manager

Dear Randy,Thank you for staying with us and sharing your comments. I am sorry you did not receive daily housekeeping service, as we do offer it. I have shared your comments with our housekeeping leader in and effort to improve our service.Yours in Hospitality,Jamie WolfeGeneral Manager

Dear Larry,Thank you for staying with us and sharing your feedback. I want to apologize that your stay was not as pleasant as it should have been. As we complete our renovation, I do hope you reconsider and give us another try in the future.Yours in Hospitality,Jamie WolfeGeneral Manager

Dear Shelbey,Thank you for reaching out to us. I am sorry the hotel was not to your liking. I am looking into your account.Yours in Hospitality,Jamie WolfeGeneral Manager

Dear Vernon,Thank you for staying with us. I hope you think of us the next time you visit our area.Yours in Hospitality,Jamie WolfeGeneral Manager

Dear Samuel,Thank you for taking the time to provide us with such a wonderful review! We truly appreciate your Perfect 10 score!! We're delighted to know that you had a perfect stay at our hotel. It is always our goal to ensure that every guest has a memorable experience, and we're thrilled to know that we were successful in doing so for you.Your feedback motivates our team to continue delivering exceptional service and maintaining high standards. We take great pride in our hotel and everything it has to offer, from our comfortable rooms to our attentive staff. It's fantastic to hear that you found our facilities to be excellent.Thank you once again for choosing Days Inn by Wyndham Patriots Point, and for sharing your positive experience with others. We look forward to welcoming you back for another perfect stay in the near future!Best regards,Tiffany RallsAssistant General Manager

Dear Jean,Thank you for staying with us.Yours in Hospitality,Jamie WolfeGeneral Manager

Dear Colleen,Thank you for staying with us and sharing your thoughts. As part of renovation we will be replacing all of our mattresses and making all of our Double/Double rooms to Queen/Queen. We do hope you think of us the next time you visit the Charleston Area.Yours in Hospitality,Jamie WolfeGeneral Manager

Dear Kenneth,Thank you for staying with us and sharing your feedback. We do hope you give us the opportunity to host you again in the future.Yours in Hospitality,Jamie WolfeGeneral Manager

Dear Dennis,Thank you for staying with us and sharing your feedback. I totally understand the need for that second cup quick, that is something I am working with our coffee vendor to improve, plus we will be adding coffee maker back in our guestrooms once our new furniture package arrives in the first quarter of 2024.Yours in Hospitality,Jamie WolfeGeneral Manager

Dear Jennifer,Thank you for staying with us and sharing your kind feedback. I hope you think of us the next time you visit our area.Yours in Hospitality,Jamie WolfeGeneral Manager

Dear Jeff,Thank you for staying with us and sharing your comments. We are going though a renovation and everything is being addressed.Yours in Hospitality,Jamie WolfeGeneral Manager

Dear Andrea/SusanThank you for taking the time to provide us with your candid feedback about your recent stay at our hotel. We sincerely apologize for the multiple issues you encountered, and we deeply regret that we fell short of meeting your expectations.First and foremost, we apologize for the condition of the first room you were given. We understand that it was in the midst of renovations, causing inconvenience and frustration during your stay. The torn TV and broken lamp in the room are completely unacceptable and do not reflect the standard of quality we strive for. Additionally, we apologize for the poor state of the next room you were assigned. The lack of attention to detail in the renovation work, along with the damage to the furniture, dirty marks on the walls, and the unclean microwave, are all deeply disappointing. We understand how these issues could negatively impact your stay, and we apologize for the inconvenience caused.We also deeply regret that your complaints about the hairdryer went unaddressed. We appreciate your patience in bringing this matter to our attention twice, and we apologize for our failure to promptly resolve the issue. Your comments regarding the view from the window and the cleanliness of the outdoor pool are also concerning, and we apologize for not meeting the expected standards in these areas.Regarding breakfast, we apologize for the lack of variety and seating area. Your comments have been shared with our Management team to ensure that such issues are addressed and improved moving forward.We take your comments about the neglected condition of the property and poor management very seriously. We are constantly working towards improvements and will use your feedback to address and rectify these issues promptly. We are grateful for your kind words about our front desk staff and the convenient location of the hotel. We are glad to hear that you found them to be positive aspects of your stay.Once again, we apologize for the inconveniences you encountered during your stay. We genuinely appreciate your feedback, as it allows us to identify areas for improvement. We hope that you will consider giving us another opportunity to provide you with the quality experience you expect and deserve.Kind regards,Tiffany RallsAssistant General Manager

Dear Edward,Thank you for staying with us and sharing your feedback. We appreciate your comments. We are in the process of making huge improvements to our hotel. We do hope you give us another try in the future. Yours in Hospitality,Jamie WolfeGeneral Manager

Dear Kelsey,Thank you for staying with us and sharing your feedback. I have shared your comments with my AGM, housekeeping supervisor and Maintenace Manager. We failed you on several occasion during your stay and I apologize. These issues have all been resolved and should never happen again. Yours in Hospitality,Jamie WolfeGeneral Manager

dear Luis,Thank you for staying with us and sharing your feedback. I am sorry there you had issues during your stay. We did look into the leak issue and resolved it. We were made aware of the other guests who have an altercation, we did notify the authorities for assistance in resolving the issue. We do hope you consider giving us another opportunity in the future if your travels bring you to our area.Yours in Hospitality,Jamie WolfeGeneral Manager

Dear Randy,Thank you for staying with us and sharing your feedback, We really appreciate it. We hope you think of us the next time you visit our area.Yours in Hospitality,Jamie WolfeGeneral Manager