Every thing is fair about this hotel but the location and security. Amazing location in the heart of Charleston .
The biggest negative security .... After midnight the front desk is often left unattended for 30 min at a time leaving anyone able to walk in off the street. I had an issue with a key at 2am the front desk attendant returned at 2:35am....
Comment from Hotel Management
Jun 25, 2016 by Reggie, Hotel Management
Dear Michael from Atlanta,
Thank you for bringing to my attention the problem you experienced with the front desk accessibility during the late hours of the night. Our Front desk is and should always be manned. Our overnight agents are not mandated to stand at the desk, but leaving the desk is absolutely unacceptable. I would love to get some additional information especially dates to complete my investigation . We hope to see you again and please know that this issue will be addressed.