Ratings based on 906 Verified Reviews

4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by Josh

Historical Charleston

Posted Feb 8, 2017 on Hotels
Wonderful location, good customer service and an overall nice hotel.
Comment from Hotel Management
Feb 9, 2017 by General Manager, Hotel Management
Dear Josh, Thank you so much for taking time to share feedback of your recent stay with us We are elated to hear that you enjoyed your time with us. We hope that we can be of assistance to you again in the future. Best Wishes, Reggie Edwards
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

Great location

Posted Feb 5, 2017
Pros: Location
Cons: Everything was a little "tired". Seemed more like a nice motel six.
Location: Hank's (seafood restaurant) that was nearby was wonderful. Reservations are a must at the better restaurants, btw. Market St is 1/2 block away.
Loved the location. The room was nice and adequate. Even though the price was fine in comparison to many of the hotels in the area, it seemed expensive for the accommodation. The bathroom was tiny and a upgrade of materials would certainly help.................fiberglass show insert around the tub, really??? Might stay at this Double Tree again, but will do more extensive research for options before committing.
Comment from Hotel Management
Feb 7, 2017 by Reggie, Hotel Management
Dear Glynn H, Many thanks for taking the time to share feedback of your recent stay with us. It was great to hear how much you enjoyed our location. We appreciate your comments referencing the accommodations and know that we will keep them in mind as we are always looking for ways to improve our guest experience. We hope to have a second opportunity to show you the type of stay you expect and deserve. Best Wishes
3 out of 5
by Charles

Posted Feb 2, 2017 on Hotels
Wonderful front desk and valet staff! Housekeeping staff was less so. Maintenance on the room itself was good, but care of the bathroom was inconsistent and for the second day, all the bath items did not get replaced/refreshed. The view is being obstructed by the building they are constructing next door which will cover about half of the window when complete.
Comment from Hotel Management
Feb 4, 2017 by General Manager, Hotel Management
Dear Charles, Thank you for sharing feedback of your recent stay with us. We are sorry to hear that your expectations were not met or exceeded by our housekeeping staff. We are dedicated to ensuring your satisfaction and hope to have another opportunity to show you the complete quality stay that you deserve should you return to the Charleston area in the future. Best Wishes, Reggie Edwards
5 out of 5
by Jason

Fabulous location!

Posted Jan 30, 2017 on Hotels
It was a short stay but a great one. I think they could have had a designated bar rather than a few liquor bottles set up in the breakfast room.
Comment from Hotel Management
Feb 3, 2017 by General Manager, Hotel Management
Dear Jason, Thank you so very much for sharing feedback of your recent stay with us. We are so glad you enjoyed the location of Hotel, our location is known as of the best that Charleston has to offer. We appreciate your comments referencing the evening bar service. We are actively working on ways to accessorize that area until we come up a plan to move it entirely. We appreciate your patience until that time. We hope that we can be of service to you again in the future. Best Wishes, Reggie Edwards
4 out of 5
by Jake

Posted Jan 23, 2017 on Hotels
Comment from Hotel Management
Jan 27, 2017 by General Manager, Hotel Management
Dear Jake, Many thanks to you for taking time to rate your recent stay with us. We hope you enjoyed you stay and will return to see us again soon. Best Wishes, Reggie Edwards
4 out of 5
by Pamela

Posted Jan 23, 2017 on Hotels
Our hotel was fine for the most part , but they did neglect to clean our room one day and we came home to an unmade bed and an unclean room after being out for the whole day. I was not super happy with the MOD's response when we complained to him.
Comment from Hotel Management
Jan 27, 2017 by General Manager, Hotel Management
Dear Miss Pamela, Thank you for notifying us of the miss service from the housekeeping team during your recent stay with us. We Will continue working with them as well as emphasizing the importance of offering service to every guest every day. We are certainly glad that this didn't ruin your overall experience at the hotel and we hope for another opportunity to make it right. We hope to see you again soon. Warm Regards, Reggie Edwards
3 out of 5
by maria j

Ok but not ideal for families with young kids.

Posted Jan 23, 2017 on Hotels
Charming location but not ideal for families with young kids. No pool, no parking and do expect to pay additional $30 daily for valet. Rooms need some updating. However, staff was very friendly and helpful.
Comment from Hotel Management
Jan 27, 2017 by General Manager, Hotel Management
Dear Miss Maria J, Thanks so very much for taking time to share feedback of recent experience at the Doubletree by Hilton Charleston Historic District. We understand how frustrating it could be traveling with young kids and having no pool for them to enjoy. We are in the process of formulating a pretty extensive plan to upgrade the rooms as well as the rest of the hotel, so I hope you will return to tell us what you think when it is completed. Best Wishes, Reggie Edwards
4 out of 5
by wendy

This traveler left a rating score only Posted Jan 17, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Athens PA

Very Pleased!

Posted Jan 15, 2017
Pros: Location Helpful Staff Condition of room
Cons: No complaints at all!
Location: Shopping, restaurants, tours
We enjoyed our stay at this hotel. It is located in the heart of the historic district. Every staff member was outstanding and courteous. The room was beautiful. I would highly recommend this hotel!
Comment from Hotel Management
Jan 16, 2017 by Reggie, Hotel Management
Dear Annette, On behalf of the entire staff here at the Doubletree by Hilton Charleston Historic District, thank you for your gracious 5 Star review. We are so please to know that you would highly recommend our hotel, we'd also love to have you stay with us again soon. Warm Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Harrisburg, PA

The Perfect Place to Stay

Posted Jan 11, 2017
Pros: Staff and location
Cons: The breakfast buffet...just skip it and go to Another Broken Egg Cafe
This hotel is in the perfect location, priced reasonably, with wonderful accommodations and staff!
Comment from Hotel Management
Jan 16, 2017 by Reggie Edwards, Hotel Management
Dear Jennifer, Thank you for your gracious 5 star review of our hotel and staff. Your comments referencing our staff and location was very much appreciated. We thank you for allowing us to be apart of your Charleston experience. Best,