Ratings based on 901 Verified Reviews

4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from NY

Nice hotel within Historic District

Posted May 17, 2017
Pros: See above
Cons: See above
Location: See above
The hotel is centrally located so close to all tourist attractions. The hotel staff and the concierge are willing to help you navigate all the attractions. The breakfast is not included in the base room pricing. The breakfast was good with several choices. This is a all suites hotel, with some of the suites being duplex. Be careful when booking to ask for same floor suites if you don't want to climb about 13 steps every time you want to get to the upper (sleeping) floor. The bathrooms need updating. The shower curtains do not contain the shower water within the tub, it spills out to the floor outside.
Comment from Hotel Management
May 22, 2017 by regggie.edwards, Hotel Management
Dear KKB, Thank you so much for the feedback of your recent stay with us. Our team tries to let our guest know exactly what the configuration of the hotel room they selected prior to being assign a room and when they still don't like the configuration we do all we can to accommodate our guest with moving to room more suitable for their stay. We are so glad you mentioned the unique configurations and hope that helps during your next stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from Massachusetts

Very comfortable and convenient .

Posted Apr 22, 2017
Pros: The facilities were comfortable and the fresh flowers a pure delight!
Location: The King Street markets up and down the length of the street have fashion, design and food treats to enjoy.
The staff were very helpful and happy! The location was convienent to the historic Charleston and just about everything you could need.
Comment from Hotel Management
Apr 23, 2017 by Reggie Edwards, Hotel Management
Dear Alice, thank you so much for staying with us, we are so happy that you enjoyed your stay and we hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Nebo NC

Great location next to market and shops.

Posted Apr 22, 2017
There were four of us and a baby in a suite. Very roomy and nice. Valet service was nice and always friendly. My only complaint is that my room was never cleaned until late in day. I had to call several days for towels due to this. With so many of us our trash was always full. After going to the beach two days we had to wait to shower due to room not cleaned and no towels.
Comment from Hotel Management
Apr 23, 2017 by Reggie Edwards, Hotel Management
Dear Ronda, Many thanks for the input you provided regarding your recent stay with us. We are so sorry that housekeeping didn't provide service during your stay... this is not typical of the departments production. I will certainly inform the team of the situation and address it with the Department's Director. We hope to have another opportunity to provide you a complete stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from SC

Close to the Charleston market and great shops

Posted Apr 20, 2017
Pros: the quietness. Being in the middle of town this was a pleasant surprise
Cons: nothing
Location: Great shops nearby and accessable
A great get away to celebrate our 19th wedding anniversary!
Comment from Hotel Management
Apr 21, 2017 by Reggie Edwards, Hotel Management
Dear Dawn, Many thanks to you for your 5 star review. We are glad that we were able to exceed your expectations. We hope that you will continue calling on us in the future for your hospitality needs should you return to Charleston. Best Wishes,
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice place to enjoy stay while in Charleston

Posted Apr 10, 2017
Pros: Front desk along with the parking attendants made the stay enjoyable.
Front desk was very helpful, when asked management made several suggestions for dinner and once we decided where to dine the front desk made the reservations for us. From the moment you got out of your vehicle to the time you checked in the staff was very attentive. The room was clean and quiet, we really will stay at Double tree the next time we are in Charleston
Comment from Hotel Management
Apr 21, 2017 by Reggie Edwards, Hotel Management
Thank you so much for the wonderful review. We are glad that you enjoyed your stay with us and hope that you will call on us again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from KY

Nice Hotel close to everything

Posted Apr 9, 2017
We stayed at this hotel for two nights. The check in was quick and courteous. Our room was perfect for the 3 of us with plenty of room. Clean and comfortable. The location is excellent as it is steps from The Market, King Street, and wonderful restaurants. I will definitely stay here again.
Comment from Hotel Management
Apr 21, 2017 by Reggie Edwards, Hotel Management
Thanks for the wonderful review reminding everyone of how conveniently located the hotel is the many of Charleston attributes. We are glad you enjoyed your stay and we hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location to historical district!

Posted Mar 31, 2017
Perfect location! Right in the middle of the historical district, across the street from Charleston City Market. Wish we had booked more time to visit museums. Reasonably priced compared to others in the area! Great staff!
Comment from Hotel Management
Apr 21, 2017 by Reggie Edwards, Hotel Management
Thank you so much for staying at our hotel. We are very please to hear that you enjoyed your stay with us. Please come back and see us again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Myrtle Neach

Hotel location excellent!

Posted Mar 16, 2017
Feel the housekeeping could Improve (i.e bathroom floor)! Comfortable beds, staff very pleasant.
Comment from Hotel Management
Mar 21, 2017 by Reggie , Hotel Management
Dear Donna, Thanks so much for taking the time to share feedback of your stay with us We appreciate you bringing the housekeeping issue to our attention. We take these issues very seriously, so know that it will be addressed. We hope to have another opportunity to impress upon you the type of stay you expect.
3 out of 5
by A verified traveler from Miami

Bonetated

Posted Mar 14, 2017
I am a 73 yr handicap old man and no one took my luggage to my small room. The clerk at the desk tried to sell me their $30 nightly valet parking. Two blocks away I found FREE handicap parking 24/7. Location is great but hotel is overated. Tv set was not working properly. At check out nobody asked me how was my stay. There are plenty of good hotels in Charleston with plenty of Southern hospitality. This place is cold. All they want is your money.
Comment from Hotel Management
Mar 21, 2017 by Reggie , Hotel Management
Dear Joseph, I am terribly sorry that your experience here was nothing short of exceptional. We work extremely hard to ensure our guest feels nothing but welcome and we obviously fell short of that. We hope that you will allow us another opportunity to show you the type of stay that you deserve and expect.
3 out of 5
Recommended
for Everyone
by A verified traveler from tri-state area

Location, location, location!

Posted Mar 5, 2017
Rosie made us laugh and feel right at home. The world needs more people like Rosie! Hotel is a little dated (clean but dated) however, the location can't be beat. Walking distance to everything. Dude at reception desk could have been a little more welcoming and accommodating upfront.
Comment from Hotel Management
May 8, 2017 by Reggie Edwrads, Hotel Management
Hello Andy, Thank you for staying at out hotel, we are so glad you enjoyed hotel and it's location. We are very sorry for the unaccommodating experience you had with our front desk personnel. We hope you will allow us another opportunity to make it right and show you the type of stay that you deserve..