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Reviews of DoubleTree by Hilton North Charleston - Convention Center

4 out of 5
DoubleTree by Hilton North Charleston - Convention Center
5264 International Blvd, North Charleston, SC

Reviews

8.8

Excellent

Rating 10 - Excellent. 516 out of 907 reviews" "
Rating 8 - Good. 262 out of 907 reviews" "
Rating 6 - Okay. 70 out of 907 reviews" "
Rating 4 - Poor. 36 out of 907 reviews" "
Rating 2 - Terrible. 23 out of 907 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nancy, Palm Coast

Liked: Cleanliness, staff & service, property conditions & facilities
Great front desk service! Great shuttle service!!!
Stayed 1 night in Apr 2024

8/10 Good

Shannon

Traveled with family
Liked: Cleanliness, property conditions & facilities
Good location for staying if you’re going to Riverfront Park. Quick 10 min drive. Clean, good location by outlets and would stay again.
Stayed 1 night in Apr 2024
Response from GSM on Apr 23, 2024
Thank you for choosing Doubletree Charleston convention Center for your travels. We look forward to seeing you soon .

10/10 Excellent

brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous breakfast and bar staff
Stayed 3 nights in Apr 2024
Response from GSM on Apr 15, 2024
Thank you for staying with us. We appreciate your feedback, and we hope you stay with us again in the future.

8/10 Good

Jacob

Liked: Staff & service, amenities
Everything was ok, but the bedsheets were not clear.
Response from GSM on Apr 15, 2024
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future

10/10 Excellent

AMY, Elberfeld

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from GSM on Apr 15, 2024
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future

8/10 Good

Lori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely designed. Breakfast was great. Staff is personable and pleasant. Close to everything. Didn't realize the convention center was right across the street. We could've walked to our comedy show. We booked the last king room. Happened to be handicap accessible. The hotel could touch up little nics on carpet and walls from wheel chairs to keep the room looking nice. The sleeper sofa cushions were on their last leg. House keeping could've taken a minute to actually cover the boxspring with the cover that exposed the boxspring. Over all one of my more pleasant hotel stays. Enjoyed having to closets and walk in shower. Look forward experiencing a regular king room. Good job! This will be my go to when I'm in Charleston.
Stayed 2 nights in Mar 2024
Response from GSM on Apr 15, 2024
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future

10/10 Excellent

mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to things to do
Stayed 3 nights in Mar 2024
Response from GSM on Apr 15, 2024
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.

10/10 Excellent

Shanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice. I would definitely stay again. The staff were great. I enjoyed my stay. The pool was closed and that was not disclosed. The room was lovely a suite with lots of space. The cookies were warm and good!
Stayed 3 nights in Mar 2024
Response from GSM on Apr 15, 2024
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future

6/10 Okay

cynthia

Stayed 1 night in Mar 2024
Response from GSM on Apr 15, 2024
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future

2/10 Terrible

William

Disliked: Staff & service
Front desk would not let me check in
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 20, 2024
Dear William,Thank you for taking the time to share your feedback regarding your recent experience with us. We deeply regret any inconvenience caused by the circumstances surrounding your check-in.While we strive to provide a seamless experience for all our guests, unfortunately, we do require a valid credit card upon check-in to cover incidental charges and to ensure the smooth processing of your stay. We understand that encountering issues with your card can be frustrating, and we sincerely apologize for any inconvenience this may have caused.We always aim to assist our guests in resolving such situations to the best of our ability but accept that there are some issues that beyond our control. We hope that you understand the agent's requirement to follow hotel check-in policy requiring a valid credit card and appreciate your feedback regarding the situation.Warm regards,Guest Services at DoubleTree by Hilton North Charleston Convention Center

10/10 Excellent

Tori

Liked: Property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from GSM on Apr 15, 2024
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want convenience. This is most definitely the place to stay. You can walk to the restaurants.
Stayed 1 night in Mar 2024

8/10 Good

Tom

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from GSM on Apr 15, 2024
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future

10/10 Excellent

Susan

Traveled with family
Easy checking. Friendly and helpful staff
Stayed 1 night in Feb 2024
Response from GSM on Apr 15, 2024
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice place. Comfortable bed and good air conditioning.
Stayed 2 nights in Feb 2024
Response from GSM on Apr 15, 2024
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.

8/10 Good

Janessa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall stay was good. Would stay here again.
Stayed 1 night in Feb 2024
Response from GSM on Apr 15, 2024
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to convention center. Staff was very nice.
Stayed 1 night in Feb 2024

8/10 Good

Anthony

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent proximity to airport and convention center. The desk agent was very polite and helpful.
Stayed 1 night in Feb 2024

10/10 Excellent

Toriana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will definitely be back
Speedy, knowledgeable and friendly front desk at check in. Super helpful and accommodating. The room was clean and looked like new!
Stayed 1 night in Jan 2024

6/10 Okay

Deidra

Liked: Staff & service, property conditions & facilities
There were a few bugs in the room, but overall it was okay.
Stayed 2 nights in Jan 2024

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice! Comfortable. Great location
Stayed 1 night in Jan 2024

10/10 Excellent

Tawana

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for taking great care of my husband and bonus daughters. They loved the hotel, it was clean, comfortable, and convenient.
Stayed 2 nights in Jan 2024

10/10 Excellent

Tara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent for the price.
Stayed for volleyball tournament. Room was clean and hospitality was good. Only issue was we noticed a few stink bugs and hotel pillows are always awful.
Stayed 3 nights in Jan 2024

10/10 Excellent

Shanique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff treated us like family breakfast was great

8/10 Good

Lacey

Liked: Cleanliness, staff & service, property conditions & facilities
Location is great and staff was accommodating
Stayed 1 night in Dec 2023

10/10 Excellent

John

Stayed 1 night in Jan 2024

10/10 Excellent

Francis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable room. Staff was outstanding. My only negative was the remote for the TV was glitchy. Then again we were only there for one night. In spite of that issue, we would stay there again.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nicest, cleanest hotel we've stayed at in a while
Stayed 1 night in Dec 2023
Response from A.J. on Dec 23, 2023
Dear guest, thank you for your kind words. We are delighted that you enjoyed your stay with us!

8/10 Good

Denver

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from A.J. on Dec 23, 2023
Dear guest, thank you for your positive feedback and we hope you see you again!

10/10 Excellent

TERRY

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to expressway was great , but During thanksgiving, front desk stated that breakfast was free on thanksgiving day and when we were eating the hostess came and said we were misinformed and a charge was invoked
Stayed 3 nights in Nov 2023
Response from A.J. on Dec 23, 2023
Dear guest, we are very sorry to hear about this miscommunication. Going forward we are taking extra care to ensure that our guests are well informed about our amenities.

8/10 Good

Jacobiina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds felt clean. However, the bathroom floor wasn't clean because I had to wipe something up and the towel became black with dirt. The refrigerator wasn't on & the coffee area didn’t look wiped down. The hotel needs updating.
Stayed 3 nights in Nov 2023
Response from A.J. on Dec 23, 2023
Dear guest, we are sorry to hear your stay with us was less than outstanding. We have addressed these concerns with our staff to ensure that we provide the best service we can!

10/10 Excellent

Caroline

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms and nice staff. It was a great stay and we would definitely come back!
Stayed 2 nights in Nov 2023
Response from A.J. on Nov 20, 2023
Dear Caroline, thank you for your kind words. We are happy that you enjoyed your stay with us!

10/10 Excellent

Ryan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Nov 2023
Response from A.J. on Nov 16, 2023
Dear Ryan, thank you for your kind words. We are happy to hear that you enjoyed your stay with us at DoubleTree!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect as Usual.
Great easy experiences as usual. Will stay again for sure
Stayed 1 night in Nov 2023
Response from A.J. on Nov 16, 2023
Dear Kevin, thank you for your kind words. We are happy to hear that you enjoyed your stay with us at DoubleTree!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from A.J. on Nov 16, 2023
Dear guest, thank you so much for your kind words! We are pleased to hear that you enjoyed your stay with us.

10/10 Excellent

Steven L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from A.J. on Nov 16, 2023
Dear Steven, thank you for your positive feedback. We are happy to hear that you enjoyed your stay with us at DoubleTree!

10/10 Excellent

HUSEYIN

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked it overall, very friendly staff
Stayed 1 night in Nov 2023
Response from A.J. on Nov 7, 2023
Dear Huseyin, thank you for your kind words. We here at DoubleTree greatly appreciate your feedback!

8/10 Good

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and so were the staff. My only complaint was my bed in room 614. The side closest to the door sagged in really bad. Felt like i was in a hole. Had to sleep on the other side of the bed. The bed definitely needs a new mattress.
Stayed 1 night in Oct 2023
Response from A.J. on Nov 3, 2023
Dear guest: We appreciate and value your feedback. We are happy that your stay was overall enjoyable. Rest assured that we continuously strive to improve our services to our guests!

10/10 Excellent

Roger

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from A.J. on Nov 3, 2023
Dear guest: We appreciate and value your feedback.

10/10 Excellent

Javetta

Stayed 2 nights in Oct 2023
Response from A.J. on Nov 3, 2023
Dear guest: We appreciate and value your feedback.

4/10 Poor

Jessica

The hotel was really modern and felt new. The floors in our room were filthy though. I don't think we'll be back
Stayed 1 night in Oct 2023
Response from A.J. on Oct 29, 2023
Dear guest, we thank you and appreciate your feedback. We are sorry to hear that your stay with us did not meet your expectations. We strive to provide outstanding service to our guests and will look into this matter.

8/10 Good

Benyehuda

Stayed 1 night in Sep 2023
Response from A.J. on Nov 3, 2023
Dear guest: We appreciate and value your feedback.

10/10 Excellent

PATRICIA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We checked in at 12:30 am and the night desk clerk accomodated us timely in light of the change in changing from one day to the other in the turnover of time in the system. I didn't like that there was no light when exiting the hotel onto International Blvd. When making a left we nearly had an accident with cars coming from both directions.
Stayed 3 nights in Oct 2023
Response from A.J. on Oct 25, 2023
We appreciate and value your feedback. We strive to meet the needs of all our guests.

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from A.J. on Oct 25, 2023
Thank you for you feedback.

10/10 Excellent

DENNIS, San Diego

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good!!!
Stayed 1 night in Sep 2023
Response from A.J. on Oct 25, 2023
Dear valued guest, thank you for your feedback!

6/10 Okay

Johnny

Liked: Staff & service
The staff and service were excellent. The shuttle transportation was great, it was very nice and helpful. It was kinda noisy every morning for about 2 hours. I thought it may have been neighbors across the hall and I didn't mention it to the front desk.
Stayed 5 nights in Sep 2023
Response from A.J. on Oct 25, 2023
Dear valued guest, thank you for your feedback as we strive to meet the needs of all our guests.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Sep 2023
Response from A.J. on Oct 25, 2023
Dear valued guest, thank you for your feedback!

10/10 Excellent

Jacquline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from A.J. on Oct 25, 2023
Dear valued guest, thank you for your feedback!

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Check-in at the hotel was easy. The staff was nice. The overall hotel was nice. Upon entering my room,there was dust everywhere in my room. It looked like the room hasn’t had a good wipe down in weeks. I had to wipe down everything with Clorox/Lysol wipes. I did the same with the bathroom. There was hard sticky stuff one of the tables. The refrigerator was on its last leg. The rubber trim was falling off on the inside. It barely kept anything cool. I didn’t complain because I was only there for one night. For the amount you pay, you would think your room would appear to be clean. Hopefully they will make some changes for future guest.
Stayed 1 night in Sep 2023
Response from A.J. on Oct 25, 2023
Dear valued guest, thank you for your feedback! We are sorry to hear that your stay did not exceed your expectations. We strive to meet the needs of all our guests and will address the areas of concern.