Ratings based on 388 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
87% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from West Liberty, KY

Walking distance to mall, movies and restaurants!

Posted Sep 13, 2016
Room was good, breakfast was great and so was the staff!
Comment from Hotel Management
Sep 13, 2016 by General Manager, Hotel Management
Thank you for the great feedback! We are so glad you enjoyed our service and facilities, and we appreciate you pointing out our convenient location in your review. Our entire team at the Embassy Suites by Hilton Charleston thanks you for being our guest. We hope you will come back soon! Mark Cherry General Manager
5 out of 5
by A verified traveler from Poca, WV

14 Year Old Birthday Celebration

Posted Sep 6, 2016
Pros: Breakfast was the bomb diggity!
Cons: Check in parking was non existent.
Location: Across the street from the Town Center Mall and walking distance to the Charleston Civic Center.
Rented a suite and the girls had a wonderful time! Room was perfect size and they enjoyed the pool.
Comment from Hotel Management
Sep 7, 2016 by General Manager, Hotel Management
Thank you for your wonderful comments about the Embassy Suites by Hilton Charleston. It is great to read that you loved our breakfast offerings, convenient location which was perfect for your needs and the facilities that we have to offer. We hope your special occasion was celebrated perfectly at our hotel, and that you will chose to stay with us again in the future. Mark Cherry, General Manager
4 out of 5
by A verified traveler

Posted Sep 6, 2016
We booked this hotel as a halfway point on our trip to Myrtle Beach. Our room was spacious and clean and the staff was extremely polite.
Comment from Hotel Management
Sep 6, 2016 by General Manager, Hotel Management
We appreciate you being our guest. We're glad to know that you had a comfortable visit, and you enjoyed your spotless accommodation and the hospitality of our associates. Thanks for giving us your feedback, and we hope you will stay with us again while passing through. Mark Cherry General Manager
5 out of 5
by A verified traveler from Indianapolis, IN

Nice hotel with great amenities

Posted Jul 16, 2016
We enjoyed the pool, workout room, free cocktails, and breakfast. Well worth the money.
Comment from Hotel Management
Jul 17, 2016 by General Manager, Hotel Management
Thank you for taking the time to share your experience at the Embassy Suites by Hilton Charleston. It is great to hear you had a wonderful stay, and you were able to take advantage of some of our amenities like the pool, fitness center and breakfast. Our goal is to provide our guests with an exceptional and memorable stay, and we are so glad you enjoyed your visit. We hope you will stay with us again the next time you are in the Charleston area. Mark Cherry, General Manager
3 out of 5
by franklin from Clarksburg wv

Good hotel parking terrible

Posted Jun 20, 2016 on Hotels
Stay was good.great breakfast. Great staff. Very clean. PAY ATTENTION TO PARKING. IT IS $12 PER NIGHT. RIDICULOUS. Otherwise great hotel.
Comment from Hotel Management
Jun 24, 2016 by James, Hotel Management
Thank you for taking the time to provide your feedback. We are pleased you enjoyed your overall stay, and appreciate your kind comments about our staff and the breakfast we served. However, we are sorry for your disappointment with our hotel parking. As with most downtown locations, there is an expense associated with parking in close proximity to the hotel. We continually evaluate our costs and the surrounding market to keep our prices in check. We appreciate your feedback and hope you will consider staying with us again in the future. Mark Cherry General Manager
5 out of 5
by Tom from Toledo, OH

Good Value

Posted Jun 20, 2016 on Hotels
A well-managed property with a great staff. From the front desk to the food service staff to the hospitality, it was a great experience. A good value for the money!
Comment from Hotel Management
Jun 22, 2016 by James, Hotel Management
Thank you so much for sharing your wonderful experience about your stay at the Embassy Suites by Hilton Charleston. We are pleased that you had an excellent stay and found us to be a great value with our free cooked-to-order omelet station and breakfast buffet, and our complimentary evening reception. We are grateful for the nice comments about our staff members and I will pass them along to everyone. Thanks again for giving us your feedback, and we hope you will stay with us again soon! Mark Cherry General Manager
5 out of 5
by Mary

Very Nice

Posted Jun 17, 2016 on Hotels
Very nice hotel. Staff was friendly and breakfast was delicious. Very relaxing.
Comment from Hotel Management
Jun 19, 2016 by James, Hotel Management
Thank you for staying at the Embassy Suites by Hilton Charleston and for the five-star review. We are so delighted you loved our property, friendly associates and the breakfast we served. Thanks again for being our guest, and we hope you will visit us again the next time you are in Charleston, WV area. Mark Cherry, General Manager
3 out of 5
by Sharon from Arthurdale

Small beds

Posted Jun 14, 2016 on Hotels
The double beds are small.
Comment from Hotel Management
Jun 17, 2016 by James, Hotel Management
Thank you for taking the time to provide your feedback. We hope your overall visit was a pleasant one. However, we apologize for the inconvenience caused. We appreciate your observation. We hope that the other satisfactory aspects of your stay will bring you back for another visit in the future. Mark Cherry, General Manager
5 out of 5
by Kelli from Youngstown

Definitely stay here!

Posted Jun 12, 2016 on Hotels
definitely would return!
Comment from Hotel Management
Jun 14, 2016 by James, Hotel Management
Thank you for staying with us and for providing your feedback. We enjoyed having you as our guest here at the Embassy Suites by Hilton Charleston, and we are delighted you had an exceptional stay! The entire staff looks forward to having you as our guest again the next time you are in the Charleston, WV area. Mark Cherry, General Manager
5 out of 5
by Dennis from Kentucky

Overnight stay.

Posted Jun 6, 2016 on Hotels
The staff was super nice. The pool/ hot tub area was clean and well keep. The breakfast got good marks from my family. The hotel was very good overall.
Comment from Hotel Management
Jun 8, 2016 by James, Hotel Management
Thank you for your feedback. We are thrilled you had a great visit with us at the Embassy Suites by Hilton Charleston. We are grateful for your nice comments about our staff members, well-kept facilities and the breakfast we served. It was our pleasure to have you and your family as our guests, and we would love to see you again in the future. Mark Cherry, General Manager