Ratings based on 428 Verified Reviews

4.3 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Charleston, WV

Perfect for our needs!

Posted Feb 13, 2017
Pros: Everything was great!
Location: near to mall and food choices
Check-in was very quick and pleasant:) They were able to accommodate my special request ahead on time, without the hassel of doing it at the desk:) Staff was courteous and friendly and went out of their way to be helpful and smile. Added amenities were appreciated! Parking, given the space considerations, was fine and close. We has a wonderful stay!
Comment from Hotel Management
Feb 13, 2017 by General Manager, Hotel Management
Elisa, thank you for staying at the Embassy Suites by Hilton Charleston. It’s great to know you were impressed with our exceptional service as well as the amenities and facilities we provide. We are also happy to know our downtown location was convenient for your plans and I will definitely share your compliments with my Front Desk staff. We hope you will stay with us the next time you are in our area. Mark Cherry, General Manager
5 out of 5
Recommended
for Families
by A verified traveler from West Virginia

Best Hotel in Charleston

Posted Jan 12, 2017
Clean rooms, large enough for family of 5 to stay comfortably. Best breakfast at any hotel of our experience. Staff was great and location was perfect. Right next to mall.
Comment from Hotel Management
Jan 12, 2017 by General Manager , Hotel Management
Thank you for your wonderful review and for letting us know that you and your family had a great visit with us here at the Embassy Suites by Hilton Charleston. We are so happy you found your room to be adequate for you and your family and that you relished the breakfast we serve. Thank you also your nice comments about our staff and location. It was a pleasure to have you as our guest, and we hope to see you again soon. Mark Cherry, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Charleston, WV

Clean facilities and nice staff!!

Posted Jan 9, 2017
My daughter had surgery at a nearby hospital. They were very kind, giving us a wheelchair for her and changing out linens and etc upon request without bothering us. Great experience!
Comment from Hotel Management
Jan 10, 2017 by General Manager, Hotel Management
Thank you for taking the time to post your wonderful comments about the Embassy Suites by Hilton Charleston. We are glad you found our hotel quiet and clean and our staff friendly and courteous. We hope if future trips to the hospital are necessary you will allow us to provide you with an exceptional stay at our hotel. Better yet, please visit us again for a comfortable and relaxing get-away without a visit to the hospital! Mark Cherry, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great, enjoyable stay, as usual!

Posted Dec 18, 2016
We stay at the Embassy brand all throughout the country, and we come to develop our favorite locations. Charleston is by far one of them!! The hotel is very clean, pleasant staff, and a complete pleasure to stay in. It's located directly across from the mall, which is VERY convenient, and enhances the overall stay much more. We look forward to the upcoming renovations, however. Nevertheless, the experience was great, as usual, and I can't wait to return!!
Comment from Hotel Management
Dec 19, 2016 by General Manager, Hotel Management
Thank you for being loyal towards our brand and for taking the time to share your experience at Embassy Suites by Hilton Charleston. We are so delighted that you loved our well-kept property, courteous associates and our convenient location. It was great to have you here, and we look forward to your next stay with us soon. Mark Cherry, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Anchorage, AK

great location

Posted Dec 9, 2016
Pros: location staff
Cons: Parking is a challenge
Location: both the civic center and convention center are within walking distance and the Charleston Mall is just across the street
The hotel was very close to our event and the staff was very accommodating to our needs I would recommend this hotel for the most part. One thing that I found interesting seven days previous we had stayed at the Embassy Suites property in Orlando FL and had to be relocated due to a water leak in the room soaking the carpet so your feet were wet if you weren't careful. The same thing happened in this property in Charleston WV. I am beginning to wonder if the properties are not in need of extensive repairs and not just renovations? I must say however that the staff was VERY HELPFUL and did the best they could to make things as smooth as possible. I will probably stay at an Embassy Suites again when it is convenient.
Comment from Hotel Management
Dec 10, 2016 by General Manager, Hotel Management
Thank you for the comments about your stay and for recommending us. We are glad to read that our downtown location within walking distance to Charleston Town Center Mall and other local attractions worked out so well for you. Having said that, we regret the inconvenience you experienced with your room. Nonetheless, I am glad my associates took care of the situation in a timely manner and to your satisfaction. Thanks again, we hope you will visit us the next time you are in the Charleston, WV area. Mark Cherry General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 5, 2016
The staff was exceptional. The second room was very comfortable, the staff went out of their way to accommodate us after there was a water leak found in our original room!
Comment from Hotel Management
Dec 5, 2016 by General Manager, Hotel Management
Thank you for your kind feedback about your stay at the Embassy Suites by Hilton Charleston. It is terrific to read that our staff took such good care of you. Our associates love to provide great service, so we appreciate your recognition of their efforts, and we will share your comments with them. We hope you will stay with us again the next time you are in the Charleston, WV area. Mark Cherry, General Manager
4 out of 5
Recommended
for Families
by A verified traveler from US

Pretty good

Posted Nov 28, 2016
Cons: Make sure TV remotes work properly. Table chairs were loose and felt unsafe. A bath option instead of just the shower.
Nice amenities. I liked the free drinks and the 2 room suites are great. Would have liked a bath option for our little kids though. And remotes that work for the TV.
Comment from Hotel Management
Nov 30, 2016 by General Manager, Hotel Management
Thank you for staying with us and for providing your feedback. We are pleased you had a pleasant stay and that you were impressed with your clean, comfortable, and spacious suite. I have shared your comments with the respective team members to ensure we provide and outstanding experience to our guests. Thanks once more, and we hope you will visit us again the next time you are in the Charleston, WV area.  Mark Cherry, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Good location

Posted Nov 25, 2016
Within walking distance to the mall and restaurants.
Comment from Hotel Management
Nov 26, 2016 by General Manager, Hotel Management
Sherry, thank you for choosing the Embassy Suites by Hilton Charleston and taking the time to review your stay. It was a pleasure to read that our downtown location within walking distance to Charleston Town Center Mall and other local attractions worked out so well for you. On behalf of our entire staff, thanks for your feedback, and we hope you will stay with us again the next time you are in the Charleston, WV area.  Mark Cherry, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Cleveland, Oh, United States of America

Holiday traveling

Posted Nov 25, 2016
Pros: the rooms, the atrium look inside
Cons: Better explanation of the where the amenities were. The arrangement of the breakfast buffet area was a little congested
Location: It was centrally located in town. We were able to walk to the mall and the river in town
the experience was very enjoyable. The room was big and comfortable. the hotel was very nice centrally located near everything.
Comment from Hotel Management
Nov 25, 2016 by General Manager, Hotel Management
We appreciate you being our guest, and we're thrilled you had a great visit with us here at the Embassy Suites by Hilton Charleston. Thank you for sharing your satisfaction with our comfortable rooms and convenient location. We value your feedback and your observation, and hope you will stay with us again soon! Mark Cherry, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice mall across the street

Posted Nov 20, 2016
I would recommend this hotel to anyone. I have stayed there twice now. Love it. We will be back.
Comment from Hotel Management
Nov 21, 2016 by General Manager, Hotel Management
It's so nice to read you had another great stay with us, and we appreciate your loyalty to Embassy Suites by Hilton Charleston! Thanks for recommending us, and our entire staff looks forward to welcoming you back again soon! Mark Cherry General Manager