Inaccurate amenities, dirty and broken things
Posted Jul 28, 2016
In the amenities description states that the room has a sofa bed. It just have a one person recliner. In addition, the concierge told me that no room in the hotel has a sofa bed. Regarding to cleanliness, I found the trash can half full and a skittle empty package on the side of the bed. Concerning broken stuffs, the bathtub curved curtain rod wall mounts were loose causing the rod to curve down, instead to the side. With this, the curtain ends moved by itself to the center of the curve and could nor be maintained extended (closed) when taking a shower. Finally, the ironing table legs were bent and ironing was a nightmare. Ah! I get to the hotel late on a Friday so I could report it on Saturday morning. Of course, they told me that they would fix the broken stuffs on next Monday. Good luck with this hotel.
Comment from Hotel Management
by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that you were given incorrect information about our hotel and the condition of your room at check in. In response to your feedback, we are checking behind the employees to ensure items are clean and taken care of before the guest arrival. Thank you for sharing your experience with us. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.