Dear Jalesa, Thank you for reviewing our hotel. It is nice that you had a satisfactory time and were pleased with the water temperature in the shower and for the AC unit, maintaining the comfortable atmosphere in your room. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. However, we regret the condition of the suite offered to you was not to your expectations. Your remarks are noted and will be shared with the concerned individual, as we want our guests to have a perfect hotel experience while with us. Please return, considering our location, and we welcome you for a better experience.Sincerely,Hotel Management

Dear Hirokazu, We sincerely apologize for the inconvenience you experienced during your stay. Your comfort is our priority, and it's disheartening to learn that some amenities were not functioning correctly. Please know that we take your feedback seriously and are actively working to address these issues to ensure a more seamless experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.Sincerely,Hotel Management

Dear Sechita, Our prime motto is to serve our guests with the best customer service. However, we want to extend our apologies for not providing you with a perfect hotel stay. We completely understand your frustration and the inconvenience this caused you. In response to your review, we will discuss and address it with the relevant team to fix them as soon as possible. Once again, we are sorry for the experience and hope you will reconsider and return, as we would welcome the opportunity to provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Christopher, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to recheck the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

Dear Alejandro, We apologize for the inconvenience you encountered upon arrival. We try our best to accommodate our guest's requests; however, we regret it was not in your case. Our guests' comfort and satisfaction are our foremost concerns. We look forward to the possibility of hosting you again, giving us the chance to show you our dedication to outstanding hospitality.Sincerely,Hotel Management

Dear Cameron, Thank you for choosing us and for sharing your comments. It is very understandable how these service and cleanliness issues detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Roger, We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. Your comfort and satisfaction are our top priorities, and it is disheartening to learn that we failed to meet your expectations. Please know that your feedback will be addressed with our housekeeping and maintenance teams to ensure such issues are promptly rectified. We appreciate your patience and understanding, and we hope to have the opportunity to restore your confidence in our accommodations during a future visit. Sincerely,Hotel Management

Dear LTwanya, Thank you for sharing your experience with us. We sincerely apologize for not meeting your expectations with the TV, cleanliness issues, and inconsiderate guests that made your stay unpleasant. This does not reflect our usual service standard that our guests enjoy. We will share your comments with the appropriate individual to ensure immediate improvements. We understand your frustrations and appreciate your insights. Please accept our apologies, and we hope to serve you better in the future.Sincerely,Hotel Management

Dear Justin, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Mr. Kenneth I am extremely sorry for the experience you had, the new management just took over the property and we are in process of renovating the whole property. We have refunded the whole amount for both the rooms. Hope to see you again in future.

Dear Rafael, Thank you for sharing your feedback. We regret to hear about your experience. Cleanliness is a priority, and we apologize if this did not meet your expectations. Your insights are valuable, and we take them seriously. We will address these concerns internally to ensure improvements. We appreciate your understanding and hope to have the opportunity to provide a more satisfactory stay in the future.Sincerely,Hotel Management

Dear Guest, Thank you for rating your recent stay with us and sharing details about your visit. We seek to provide an exceptional experience for each guest; therefore, we regret that your room did not meet your expectations. We also apologize for any inconvenience you experienced due to our breakfast services, and we appreciate you bringing these observations to our attention. We hope you will give us another chance to provide you with the outstanding stay you deserveSincerely,Hotel Management

Dear Katherine, Thank you for sharing your detailed feedback with us. We sincerely apologize for the issues you encountered during your stay. Your concerns are taken seriously, and we will address each point to ensure a more pleasant experience for future guests. Cleanliness and maintenance are top priorities for us, and we regret falling short in these areas. We appreciate your patience and understanding. We hope to have the chance to regain your trust in the future.Sincerely,Hotel Management

Dear Katherine, Please accept our sincere apology for the inconvenience and less-than-favorable experience you had at our hotel. We are very sorry that our service did not meet your expectations. We will review your situation with the appropriate individuals to prevent this from happening again. While we know this cannot change your experience, we do hope you will accept our apologies and you have our assurance that we will improve going forward. Thank you for bringing this to our attention and also for your patience. If we may be of any further assistance, please reach out to us directly at the hotel. We hope to have an opportunity on your next visit to the area to provide the flawless hospitality you deserve.Sincerely,Hotel Management

Dear Sergii, Thank you for choosing our location and staying with us. We apologize for failing to meet our commitment to providing clean and fresh accommodations during your stay. We take our guests' feedback seriously and have already shared your comments with our housekeeping team for immediate review and action. We hope to welcome you back for a much-improved stay. Thank you for your understanding, and we wish you a safe journey ahead.Sincerely,Hotel Management

Dear Fazil, Thank you for being our guest and providing valuable feedback. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues due to roaches. We have also shared your concerns with housekeeping team to take proper actions and regret for the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely, Hotel Management

Dear Shamika, Thank you for your feedback. Please accept our apologies for not meeting your expectations during your visit. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for choosing us and for taking the time to leave your feedback. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear WILLIE, Thank you for posting a review of your recent visit to our hotel. We are sorry for the disturbances you reported. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

Dear Allyson, Thank you for your honest review and for selecting our hotel for your visit. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to share your valuable comments about your recent stay with us. We strive to provide exceptional service to all our guests and regret falling short of your expectations. As part of our commitment to our guests, we promise to maintain a clean and fresh environment. We are also sorry for any inconvenience caused by the air conditioning unit in your room. We will immediately address these issues with our team and take corrective measures to ensure we meet our high standards. We appreciate you bringing this to our attention, and we hope that you will give us another opportunity to demonstrate the outstanding hospitality that we are known for.Sincerely,Hotel Management

Dear John, We're sorry to hear about the issues you encountered during your stay. Your feedback is valuable to us, and we will address the concerns you've mentioned with our team to ensure a better experience for our guests in the future. Please know that your comfort and satisfaction are important to us, and we hope you'll consider giving us another opportunity to provide you with a more enjoyable stay.Sincerely,Hotel Management

Dear Dacia, We're disappointed to hear about the issues you experienced during your stay. Your feedback is important to us, and we apologize for any inconvenience you encountered. We will share your comments with our team to ensure improvements in our accommodations and cleaning processes. Please know that we continually strive to provide a better experience for our guests, and we appreciate your input. We hope you'll consider staying with us again in the future, and we'll work hard to make your next visit more enjoyable.Sincerely,Hotel Management

Dear Gwendolyn, Thank you for taking the time to connect with us about your time at our hotel. It is great to know you were pleased with most of your visit and liked your clean room. However, we regret that your stay was anything other than perfect. We appreciate you bringing this to our attention, and we hope you will give us another opportunity the next time you are in the area.Sincerely,Hotel Management

Dear Guest, Thank you for being our guest and reviewing your hotel experience. We work hard to provide high levels of service, and we're glad you were satisfied with the attentive service you received from our associates. Our team will be pleased to know they made your stay with us memorable. Thank you for choosing Extended Stay America, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Amber, We understand your frustration and sincerely apologize for any inconvenience you experienced. Sometimes, due to unforeseen circumstances, room assignments can change. Our team always strives to accommodate our guests' needs to the best of our ability. We're here to make your stay comfortable, and we regret that your room was unavailable as expected. Please feel free to reach out to our team if you need any assistance or have further concerns. We appreciate your understanding and hope to provide you with a better experience in the future.Sincerely,Hotel Management

Dear Anonymous, We apologize for any inconvenience you experienced with your reservation. It's frustrating when a reservation isn't honored as expected, and we understand your disappointment. We recommend contacting our reservation team to understand the circumstances surrounding this issue and to ensure such situations are avoided. Your feedback is essential, and we hope you'll consider giving us another chance to provide you with a more seamless experience. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Terrence, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Katerrius, Thank you for being a guest in our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. However, we will ensure that the suite you occupied is professionally inspected and treated as a precaution. We work hard to provide the best and cleanest environment for all our guests. This involves deep cleaning our rooms after our four-legged or long-term guest stays so the suites will be allergen-free and fresh-smelling for our guests. Thank you again for bringing this to our attention. We hope to show you the hospitality and stay you deserve whenever you return to the area.Sincerely,Hotel Management

Dear Alex, Thank you for choosing us and sharing your feedback. We're sorry your experience does not exceed your expectations. If you have any specific feedback or concerns you'd like to share, please feel free to let us know. Your feedback is important to us, and we're always looking for ways to improve and provide a better experience for our guests.Sincerely,Hotel Management

Dear sharelle, We are sorry to hear about your negative experience during your stay and apologize for any inconvenience caused. We take all feedback seriously and will be addressing these issues with our team to ensure that they do not happen again in the future. Our staff is trained to handle lost items, and we will contact you if your item is recovered. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We will also share your concerns about the door with our maintenance team to resolve them effectively. Thank you for your candid feedback. We hope we have a future opportunity to restore your confidence in our hotel.Sincerely,Hotel Management

Dear Caprice, We're sorry to hear that your stay with us was not up to your expectations. We take all feedback seriously and will address the issues you mentioned with our staff. We apologize for any inconvenience caused by the food left in the microwave and the shower leak. We will make sure to improve our cleaning and maintenance processes to prevent this from happening again. We understand that the presence of people waiting outside the building was uncomfortable for you, and we will work on improving our security measures to ensure the safety and privacy of our guests. We appreciate your feedback and hope that you will give us another chance to provide you with a better experience in the future.Sincerely,Hotel Management

Dear Octavius, Thank you for staying with us and sharing your feedback. Please accept our sincere apologies for the inconvenience you encountered during a special occasion. Your feedback is distressing, and we take it seriously. The cleanliness and comfort of our guests are our top priorities, and we have immediately initiated a thorough inspection and extermination process to address the pest and odor issue. Your feedback is invaluable in helping us improve, and we are committed to providing a much better experience in the future. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Victoria, We sincerely apologize for the situation you described. You are correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. We sincerely apologize for the maintenance issues with the window not opening wide enough. We must follow the processes to ensure each guest suite is well maintained. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we regret not meeting these expectations during your stay. We hope you will revisit so we can show you our commitment to outstanding experiences.Sincerely,Hotel Management