Ratings based on 240 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
67% of guests recommend
3.4 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Florida

Great staff and location

Posted Sep 19, 2016
Pros: helpful staff, clean rooms, good value for the money
Cons: The halls seemed dark and hall carpet is showing its age.
Starting with check in, the staff was very helpful, including a call to our room to see if everything was satisfactory. The room was large, comfortable and very clean, but beginning to show its age. Everything functioned as it should and no problems with noise except for loud water pipes. The location is near everything such as a big mall and several places to eat. Even an ice skating rink next door. For the price, this is a great value. We were there for two nights.
Comment from Hotel Management
Sep 27, 2016 by Manager, Hotel Management
Thank you for posting such a great honest review of your stay. I truly appreciate your comments regarding our staff and the good quality of your room. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
3 out of 5
by A verified traveler from phoenix az

GOOD FOR ONE NIGHT

Posted Sep 17, 2016
Pros: near mall and resturants
Cons: housekeeping
Location: it's charleston...what more can i say
for the money they charge ($79.00/night) you can find better. rooms are cleaned ONCE per WEEK! .....which is not specified on the website. near the mall, and many resturants
Comment from Hotel Management
Sep 27, 2016 by Manager, Hotel Management
Thank you for providing us with details about your stay. The situation you described regarding housekeeping is truly regrettable. We are very sorry for your experience. I discussed your comments with our team, and we are working on a plan to better communicate our services. Thank you very much for bringing this to our attention. We would love to have another chance to provide you with a better experience the next time you're in town.
3 out of 5
by A verified traveler from WV

Nothing fancy

Posted Aug 28, 2016
Not a fancy place, but the price and location were excellent. The room was clean and the bed was comfortable. The staff was very friendly, and it included a call to the room, just to check and make sure that I happy with the room, and if there was anything else that I needed. Nice touch that you do not isually get at most places.
Comment from Hotel Management
Sep 8, 2016 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I truly appreciate your comments regarding the pleasant stay with our friendly staff, great location, and affordable price. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
2 out of 5
by A verified traveler

Posted Aug 22, 2016
Not a very clean hotel. There was a pretty bad smell. Luckily we brought air freshener.
Comment from Hotel Management
Aug 26, 2016 by Manager, Hotel Management
The feedback provided in your review is much appreciated. Please accept our most sincere apologies for an unpleasant stay. To make sure this doesn't happen again, I am reviewing your comments with my team to make sure cleanliness and odor issues are addressed. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
4 out of 5
by Katrina from Florence

Nice place Nice price

Posted Jun 14, 2016 on Hotels
It was nice. No major issues. It's not an upscale resort, but it is a nice place with a great price.
Comment from Hotel Management
Jun 21, 2016 by Manager, Hotel Management
I appreciate your positive and honest comment on your stay. I'm glad our price and comfortable location was pleasant for you. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
4 out of 5
by Marcia from Florida

A Good Place For The Money

Posted Jun 7, 2016 on Hotels
The hotel is quite dated, but the room was clean. The staff was very friendly and helpful. Having the kitchen available was a nice convenience. There are many restaurants and shopping within walking distance. About 15-20 minutes drive to downtown Charleston. Overall, it was exactly what we needed, a place to sleep, shower, and make a few meals. The breakfast was a grab and go kind of thing, not a real sustainable type of breakfast: apples, granola bars, instant oatmeal and grits, pre-packed muffins and coffee. We brought our own things and cooked in our room. This was nice for saving some money. Overall, we found it to be more than adequate for our needs. We are not too fussy, just want a clean, comfortable room in a safe area. That's what we got. I would definitely stay here again.
Comment from Hotel Management
Jun 17, 2016 by Manager, Hotel Management
Marcia - Thank you for posting such a great review. I am proud of our team for providing you with such excellent service! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
5 out of 5
by Tasha from Summervle, SC

Excellent stay

Posted May 21, 2016 on Hotels
Price was right, location was great and room was awesome. Bed was a little harder then I prefer but overall couldn't have asked for a better stay.
Comment from Hotel Management
Jun 14, 2016 by Manager, Hotel Management
Tasha - Thank you for your kind words. We are so glad that you enjoyed our convenient location! We hope to see you again soon.
5 out of 5
by Robert E.

This traveler left a rating score only Posted May 16, 2016 on Hotels
5 out of 5
by A verified traveler from Anaheim, Ca

Clean, Large rooms&Great staff. Whats not to like?

Posted May 1, 2016
Pros: Everything, especially the staff.
Cons: Noisy refridgerators
Location: By the mall with a great view of Lowes!
Really exceed my expectations. Everything was Clean, functional and reasonably stylish. All staff were friendly, helpful and courteous. I look forward to staying there again:)
Comment from Hotel Management
May 9, 2016 by Manager, Hotel Management
Thank you for posting such a great review. I’m thrilled that we were able to exceed your expectations and provide you with a home away from home experience! I truly appreciate your kind comments about our friendly customer service. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
3 out of 5
by shannon from philadelphia

Comfy Beds

Posted Apr 29, 2016 on Hotels
For a last minute booking, it fulfilled its purpose. Super comfortable bed and the room was very clean. Wasn't a fan of the lighting...seemed too office like and less homey. The general manager, Trunika, who checked me in, was very polite, friendly, professional, and efficient. Overall, not a bad stay.
Comment from Hotel Management
Jul 16, 2016 by Manager, Hotel Management
Thank you so much for sharing your experience with us. I’m glad to read that we were able to accommodate your needs with a satisfactory stay. I truly appreciate your comments regarding our friendly customer service and comfortable rooms. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.