Ratings based on 301 Verified Reviews

4.3 out of 5
89% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from h

Cleanest in area by far

Posted Feb 9, 2017
Staff was friendly and helpful. Room was clean and spacious.
5 out of 5
Recommended
for Everyone
by A verified traveler

Weekend relax

Posted Feb 4, 2017
It's was nice staff was great, room was clean and spacious
1 out of 5
by A verified traveler from US

No room

Posted Oct 18, 2016
They where booked and i had to go to anouther hotel. The front desk people were rude.
4 out of 5
by A verified traveler

Great Stay

Posted Oct 2, 2016 on Hotels
comfortable, clean and safe
Comment from Hotel Management
Oct 21, 2016 by General Manager, Hotel Management
So pleased you enjoyed your stay! Look forward to hosting your next visit to Charleston!
4 out of 5
by A verified traveler

Nice facility

Posted Oct 1, 2016 on Hotels
Our first stay with Fairfield property. Nice price, nice room, and good check in experience. However, had a problem at 1:30am on our first night - our smoke/fire detector unit began beeping. No fire -just a low battery warning. Enough to wake us up as well as folks in the adjoining room. Front desk was courteous but couldn't send a maintenance person up. Asked us to stand on a chair and try to remove battery. We couldn't figure out how to do this, and didn't want to stay in the room without smoke detector. Was given option to move to a new room which we did. Very disappointed to be awakened to this "scare", to have to move in the middle of the night. This was a basic maintenance issue that should have been resolved easily by staff.
Comment from Hotel Management
Oct 21, 2016 by General Manager, Hotel Management
Thank you for taking the time to offer your feedback. Apologies for the inconvenience of the low battery alert with your smoke alarm and I am pleased that the front desk was able to accommodate you with another room. Our maintenance took care of the problem when they arrived first thing the next morning. We appreciate your business and look forward to hosting your next stay. Vincent L
5 out of 5
by A verified traveler

Clean

Posted Sep 27, 2016 on Hotels
Was a good stay, all employees said something when we walked by
5 out of 5
Recommended
for Everyone
by A verified traveler from Merritt Island, FL

Nice, clean, comfy hotel!

Posted Sep 9, 2016 on Orbitz
Customer service was great. Hotel itself was clean and fancy looking. Wish we could have stayed longer. Myself and my family loved it there!!!
Comment from Hotel Management
Sep 22, 2016 by VL-General Manager, Hotel Management
Thank you so much for staying with us and we appreciate your business. Looking forward to hosting your next stay
5 out of 5
by A verified traveler from Atlanta

Very centrally located

Posted Sep 6, 2016 on Hotels
Great location. Clean, quiet, and friendly staff. We'll book here again.
Comment from Hotel Management
Sep 22, 2016 by General Manager, Hotel Management
So pleased you enjoyed your stay, will share your review with the rest of our staff!
5 out of 5
by A verified traveler from Ormond beach florida

Posted Sep 6, 2016 on Hotels
It was good we were just staying over night
Comment from Hotel Management
Sep 22, 2016 by General Manager, Hotel Management
Thank you so much for staying with us!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 20, 2016
The front staff was very friendly and the room was very clean!
Comment from Hotel Management
Aug 25, 2016 by Candace-Front Office Manager, Hotel Management
Thank you for sharing your experience at the Fairfield Inn & Suites Charleston North/Ashley Phosphate. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Fairfield Inn & Suites Charleston North/Ashley Phosphate and we hope you choose to stay with us again whenever your travel needs bring you back to North Charleston.