Ratings based on 327 Verified Reviews

4.3 out of 5
88% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Great staff.

Posted Jul 9, 2017
Nice hotel. Staff was among the most pleasant and Helpful I have encountered. Enjoyed my stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Gastonia, NC

Nice staff, however...

Posted Jul 5, 2017
My wife and kids (the 4 of us) decided to take a short vacation trip to Charleston, SC and we chose this hotel from the positive reviews and online photos. The exterior, front desk, and lobby/foyer area were very clean and orderly. The staff was very friendly and helpful. The second floor where we were at needed work. The lighting was fine but a lighter coat of paint would brighten the hallways. Our family was on the back side of the hotel, overlooking the pool. As I said earlier, we were on the second floor, but the chlorine smell from the pool made it seem like we were 10 feet from it. The beds were lumpy, had loud creaky sounds, and the frames were too big for the queens sized mattresses... I found out by hitting my leg on the bed frame... just a big scratch on my lower leg, although irritating. In closing, we would stay there again on a return trip, but only if the renovations were totally complete.
3 out of 5
by A verified traveler from NC

Room still not ready

Posted Jul 4, 2017
My family and I arrived to the hotel around 1:45. We were told the room wasn't ready. We returned after 3. We were told the room (the executive suite) was ready. However on arrival to the room there was a pair of dirty socks on the floor. There was also pizza crust under the sofa bed. There were stains on the bed linen so unsure if that even got changed. Unsure how the hot breakfast was because they ran out of food. Fairfield just lost my business.
3 out of 5
Recommended
for Everyone
by A verified traveler from S.C.

Good area close to mall. High traffic area

Posted Jul 1, 2017
My information was put in the system wrong when checking in. After getting that addressed we were given a different room than I booked. It was clean. The fridge was leaking some brown substance on floor. It didn't work. Comfy beds
5 out of 5
Recommended
for Everyone
by A verified traveler from Woodstock Ct

Very nice good breakfast

Posted Jun 5, 2017
Would stay again if needed. Enjoyed the nice pool
Comment from Hotel Management
Jun 7, 2017 by Vincent-Hotel Manager, Hotel Management
Thank you so much for taking the time to leave a great review!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 26, 2017
Very quiet and relaxing place to stay. Would recommend. Great breakfast.
Comment from Hotel Management
Jun 10, 2017 by Vincent-Hotel Manager, Hotel Management
So glad you enjoyed your stay!
5 out of 5
by Alicia

Posted Apr 24, 2017 on Hotels
Comment from Hotel Management
Jun 7, 2017 by Vincent, Hotel Management
Thank you so much for staying with us!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 4, 2017 on Hotels
5 out of 5
by Crystal

Nice place

Posted Apr 3, 2017 on Hotels
The room was nice with all the travel extras. The staff was extremely helpful and kind. We got a little mixed up on the grab and go breakfast and were a few minutes late on our checkout but they were merciful
4 out of 5
Recommended
for Everyone
by A verified traveler from Bristol tn

Posted Feb 28, 2017
Great hotel close to downtown and tanger mall Not far from the beach