Ratings based on 846 Verified Reviews

4.3 out of 5
86% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Charleston, West Virginia.

Booked a suite. Fell short on the basics

Posted Dec 16, 2017
Booked a suite for four (4) adults. While the room was clean and the bed comfortable, it fell short on other parts. The room had only 3 sets of towels. The kitchenette had only 2 hot cups & 2 bottles of water. No spare plastic ware, or cups in the room. Only 1 box of tissues (in the bathroom) none in the sitting area. It lacked decent closet space- the armore has a bar to hang clothes but much to low and no place to hang 4 coats.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing hotel, amazing staff, very clean and comfy

Posted Dec 16, 2017
We love it here, and will continue to stay here every time we visit this area!
5 out of 5
by A verified traveler from Florida

Great hotel & location near the University...

Posted Dec 15, 2017
Great hotel for business travelers...close to the University, lovely view of the river & levy.
4 out of 5
Recommended
for Everyone
by A verified traveler from NY

Nice hotel for the price

Posted Dec 10, 2017
Nice hotel, close to downtown. Parking is additional $10, which seems unnecessary, especially if you have to park in the garage.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 5, 2017
Enjoyed our stay. Hotel was nice. Staff really made the trip noteworthy. Carrie, at the front desk, was especially helpful with getting us acclimated to Charleston.
4 out of 5
Recommended
for Everyone
by A verified traveler from middletown oh

Posted Nov 27, 2017
It would be very convenient if they would start putting refrigerators in the rooms are requesting one but not did not get one
5 out of 5
Recommended
for Everyone
by A verified traveler from Charleston, W. Va.

Great hotel in downtown Charleston, W. Va.

Posted Nov 27, 2017
Wonderful hotel, centrally located, reasonably priced with great amenities.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tampa

Great place in Charleston

Posted Nov 19, 2017
Pros: Very clean rooms. Good gym in hotel and sports bar adjacent to hotel
Cons: Offering continental breakfast
Very friendly staff. Very accommodating, from front desk to maid service to courtesy van driver
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice upscale hotel great location

Posted Nov 12, 2017
Staff was great. very informative about the area and willing to help, desk staff and drivers both. having the option of the hotel van take you and pick you up any time of night or day was a nice plus. best location in town. would have liked to have had the option of renting on demand movies but it wasnt available. but that was the only thing.
5 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Perfect Location

Posted Oct 27, 2017
Front desk personnel not impressed with however the rest of the staff we encountered were fabulous. Beds are sooo comfortable and good coffee! River front hotel with fantastic view of the water