Posted Jul 26, 2016 on Hotels
Hotels.com did not convey our needs to the hotel. They were not even aware of our late arrival. They did not have any handicapped rooms left - which I had requested. I am always afraid of fire. If that happened, I would not be able to get my husband down the stairs. I told the front desk agent that if there was a fire, please send paramedics up to help me. He rolled his eyes. There was also dried blood on the wall next to the sink. No, it wasn't ours. It was there when we arrived. The air conditioner was set at 66 and we both woke up both nights sweating. I did ask the front desk to make sure that it was fixed before putting anyone else in that room. I also took a cold shower the first morning because, I finally figured out, there was a second knob to adjust the temperature. However, it moved to the cold side any time you touched the first knob. I requested that the manager call me, and as of right now, she has not. If she had called my review might have been more positive, but I don't know. It was pretty bad. Hampton Inns used to be the best. Not anymore.