Ratings based on 191 Verified Reviews

4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Nice motel close to graveyard,

Posted Oct 5, 2017
Drove from NJ to Charleston, WV to bury the ashes of Dad next to Mom. The motel was clean, and comfortable. The family enjoyed the pool and hot tub. We like the healthy breakfast selection made for the free breakfast.
Comment from Hotel Management
Oct 10, 2017 by GM, Hotel Management
Hello Brenda, We are glad we were able to help you during this time. We appreciate your comments and are glad your stay was enjoyable.
4 out of 5
by A verified traveler from charleston WV

Usual Hampton but smelled bad

Posted Aug 23, 2017
While the Hotel is non-smoking, it clearly has not always been so. The first room we got reeked as if someone had been smoking it it recently, we asked to be changed and the staff was very pleasant about it and immediately provided another room. It had the smell of former smoking but was tolerable, it just smelled bad. Otherwise the usual Hampton stay
Comment from Hotel Management
Aug 28, 2017 by GM, Hotel Management
We are very sorry for the issue with your room, and please know it has been at least 3 years since we went to 100% non smoking in our hotel. We try, but sometimes guests choose to ignore the rules and it is hard to miss if you are a non smoker. We will do everything we can to clean the rooms thoroughly.
5 out of 5
by Steven

Friendly staff and great pool!

Posted Jul 17, 2017 on Hotels
They were able to accomodate placing our two rooms together, and also next to family members we were traveling with. Great pool area for the kids!
Comment from Hotel Management
Aug 1, 2017
Dear Steven, So happy we were able to accommodate your request! Glad you had a great time.
5 out of 5
by Jason

Awesome

Posted Jul 8, 2017 on Hotels
Great stay. Front desk was very courtious to us. Beds were comfy.
Comment from Hotel Management
Jul 10, 2017
Dear Jason, We think you are awesome! Thank you so much for your review and we're glad you enjoyed your interaction with our staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from Erie Pa

Nice hotel close to freeway and shopping

Posted Jul 8, 2017
Wonderful bed, nice large room, large bathroom, very clean, the only downside was the doors close very loudly and you can hear it in your room unless you have the air on which is really loud too.
Comment from Hotel Management
Jul 10, 2017 by GM, Hotel Management
Dear Ana, We're so happy you enjoyed the large room, and your stay. I'm sorry to about the noise from the doors and AC, and we will look into seeing what we can do in that respect to make things quieter.
5 out of 5
by A verified traveler

Posted Jul 8, 2017 on Hotels
Comment from Hotel Management
Jul 10, 2017
Dear Traveler, Thank you for the rating and we're so happy you enjoyed your stay with us!
5 out of 5
by Ferrell

Great comfortable stay.

Posted Jul 4, 2017 on Hotels
We were in town for memorial services for a sister. Our room and especially bed was very comfortable and we appreciate having a good breakfast in the mornings. The, soft comfortable bed meant so much to me. Thank you.
Comment from Hotel Management
Jul 6, 2017
Dear Ferrell, Thank you for your comments, we're sorry for the circumstances and hope we were able to help you through this time.
4 out of 5
Recommended
for Everyone
by A verified traveler

Over all great

Posted Jul 1, 2017 on Orbitz
They were kind enough to change our room when we were right off the elevator and just above the lobby. The strawberry cookies at night were amazing. The breakfast more than satisfied. Great for our 1 night stop over.
Comment from Hotel Management
Jul 6, 2017 by GM, Hotel Management
Dear ct, We're happy to do what we can. Thank you for your comments and we love to see you again!
5 out of 5
by Patti

I always go back

Posted Jun 30, 2017 on Hotels
I stay in Charleston several times a year & I always go back! The staff is great; rooms are spacious & very clean. The pool & workout areas are clean & well stocked with towels. Shopping, dining & fast food are very close.
Comment from Hotel Management
Jul 6, 2017
Dear Patti, We're always happy to see you! It's the best recommendation we can get. Thank you so much for your awesome comments!
5 out of 5
by Elizabeth

Posted Jun 24, 2017 on Hotels
Comment from Hotel Management
Jun 26, 2017
Dear Elizabeth, Thanks for the 5-star! We are so happy you enjoyed your stay with us!